This is a bank rooted in the 1980s. They are mired in red tape in the guise of customer security. However it is just to make it more difficult for the customers. Would you believe that they still require signatures in the 21st century? They are the only bank which requires a lot of personal information (i.e. country of birth) which Australian banks do not require. If you refuse to answer on privacy grounds, you wont be able do anything (even for a change of one of your details). The staff are incredibly inflexible, unhelpful and rude.
I opened with HSBC bank several years ago as they were the only bank to offer personal foreign currency accounts. All the other major banks only had business foreign currency accounts. I have used HSBC as my main bank for foreign currency transactions, day to day banking and for savings. So far I find them quite reasonable to deal with. Their interest rates are competitive, fees are low and they will open and close accounts for you with ease over the counter. The only downside is that they do not have many branches in Perth and their website is often a bit flakey.
I've been with HSBC for years. They have a variety of options with excellent customer service. I have an everyday transaction, savings account, debit and credit card with them and I'm satisfied with their service.
Been a Premier account holder for fifteen years... Won't swap ever. Best customer service, rates, everything (even moving money abroad). Once had a fraudulent purchase on my Access card... Rapid response, constant communication and took all the stress and hassle away.
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