I love the everyday global card because before covid I used to travel a lot and it was convenient. I also love their 2% cash back rewards program. The two things I find annoying about HSBC - there is only one branch in Perth and their hours are minimal so I can never go to the branch because I am always at work. Although to counteract that, their customer service line is open 24/7. The second thing is the fact that every time I create a new payee I have to download and put in a stall. Which is a pain when you want quick and easy transfers. One thing for HSBC to consider is that their app is very hard to navigate and not very user friendly (and I am a very tech-savvy person).
After being with Westpac for a number of years and tired of monthly fees for an everyday bank account, I applied online for a HSBC Everyday Global Bank account. I was quite surprised at how quick the process was and how quickly the account was approved. Within minutes of the application being lodged I received a welcome email and everything I needed to set the account up was on the site. I hope that this is the start of a long and happy period of banking.
I love the cash back on the debit card that comes with this account. No fees. The only drawbacks are the clunky application process and the inferior app - though the new Australian app is a great improvement.
This is a bank rooted in the 1980s. They are mired in red tape in the guise of customer security. However it is just to make it more difficult for the customers. Would you believe that they still require signatures in the 21st century? They are the only bank which requires a lot of personal information (i.e. country of birth) which Australian banks do not require. If you refuse to answer on privacy grounds, you wont be able do anything (even for a change of one of your details). The staff are incredibly inflexible, unhelpful and rude.
Overall HSBC is pretty good, but please work on your mobile banking app. The app is not very good and is hard to use.
I opened with HSBC bank several years ago as they were the only bank to offer personal foreign currency accounts. All the other major banks only had business foreign currency accounts. I have used HSBC as my main bank for foreign currency transactions, day to day banking and for savings. So far I find them quite reasonable to deal with. Their interest rates are competitive, fees are low and they will open and close accounts for you with ease over the counter. The only downside is that they do not have many branches in Perth and their website is often a bit flakey.
Been a Premier account holder for fifteen years... Won't swap ever. Best customer service, rates, everything (even moving money abroad). Once had a fraudulent purchase on my Access card... Rapid response, constant communication and took all the stress and hassle away.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Want more? Compare all 103 bank accounts in the Mozo comparison engine.Compare more bank accounts
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.