HSBC is a pretty good retail bank. I opened up a Global Everyday bank account with them about 8 months ago and except for struggling to save money due to being broke, its a brilliant account. FYI, all the reviews you see are quite old... HSBC has a dedicated call line for enquiries based out of the Sydney office and opening up the account was a quick 5 minute process online. Their security is also quite good, but a bit full on compared to the Big 4. The only downside to the bank is that they still haven't got around to implementing PayID or outgoing fast payments for customers.
HSBC is not a safe bank! Their security system is a joke, and scammers use this fact to steal your money. HSBC states that they reimburse you in case of a scam happens on your account, but they don't. HSBC app security is a joke. You do not see the transaction immediately just day later, so if someone hacked your account or use your card, you realize it when it is already too late. HSBC employees cannot identify themselves during phone calls.
Lack of physical locations is the main problem plus the fact that their help centre is overseas and staffing by people with difficult accents. Their online banking is very good and when we travelled overseas access is excellent. Customer Service by phone is really poor.
After calling HSBC 1300 number and booked in my appointment at 1.45, I went to the branch to open a bank account at Hay st branch on George st in Sydney. The lady at the information desk took some time to understand my request and asked me to wait. After waiting for ten minutes she asked me to come back after 30 minutes without giving any reason for the delay. My explaining to her about my appointment was of no importance to her.
I tried to open an account with this bank for day-to-day activities. They were asked me hundred of questions about my financial life. They are unbelievably intruding on my personal private life. I believe a banking system that so suspicious about the detailed private life of their customers is not trustworthy.
Worst bank ever! This review is for bank accounts, home loan and internet banking. My partner lost the ability to withdraw cash from ATM (they botched the PIN process) and in branch (“signature doesn’t match what’s on file” despite producing driver licence and passport). They sent new cards to the wrong address despite that address being updated on the phone three times as they incorrectly updated on their own system every time. You have to call twice to get the address updated - once for savings and the other time for credit card. Updating the address via internet banking is meaningless with HSBC whereas every other Australian bank uses that process to update your address. When discharging a home loan, they refused to accept the firm for more than two days of constant signing, providing copies of driver licence and passport and refusing the request of our solicitor. They kept hiding behind “signature doesn’t match” despite signing the same form more than five times and re-sending the PDF to them. It took more than 48 hours of being messed around and finally signing 12 times on on the back of the form and that being the sixth submission of that form before they accepted it then made us sign a new one after that so that there’s a clean form to show on their records. A telegraphic transfer by them upon closing an account is currently at 36+ hours and counting. They blame the other bank but the solicitor’s transfer arrived within 2 hours and the real estate agent’s transfer arrived after overnight processing as they transferred after 5 pm. Forget about quickly doing a transfer to another bank using internet banking. They insist on using a token (even after you log in using your password) and then intentionally delay the transfer by more than 24 hours. This bank should be de-registered. They go out of their way to be difficult/impossible and not give you access to your money. Do not even think about going there. You will regret it.
One of the pathetic banking experience I have had. The employees of HSBC lack basic professional manners. If you are having an account with HSBC, any transaction to deal with your account should be communicated to you. However these guys do end up sharing your confidential transaction details to other account holders. I mean this is crazy. Which bank would do so? Basic- 'that particular customer' details should be shared only with that card/account holder not with rest of the customers. Is this not a common sense? My internet banking account was closed, and that information was not given to me, and when enquired, they said the information was given to another account XXX holder, instead of me. Seriously?? I don't have words to express.
Wow no Osko so 2-3 days to transfer money to my other account, App is slow 2-3 minutes to open and if you need your current balance then get a pen and paper and go through your transaction history and write down all pending withdrawals some could be up to a week ago then subtract that amount from the stated balance at the top of app and voila you will have your current balance. oh and if you wanted the $100 sign up bonus your balance must be above $2000 for 3 consecutive months. But there was free fortune cookies at the city branch which was good because with only 2 tellers it was a 25 minute wait and I was the only other person in the bank.
Like - the most secure online banking I have ever used in comparison to NAB, ANZ, bank of Melbourne. So far I have not experienced any security glitch or error when banking on line. That's the reason I switched from NAB, ANZ, bank of Melbourne to HSBC. Dislike, no interest rate for day to day account.
Just an awful bank. They claim to be there to help but won’t even change my name unless I post my original marriage certificate to the UK. It took hours of calls and emails and online chats to change my address. They said I could drive across state lines from mid NSW to QLD to change my address and show my marriage certificate to change my name. In the midst of corona, and with a baby who hates the car, a ten plus hour trip is out of the question.
Recently moved to HSBC from ANZ after being relentlessly hassled to take out a personal loan. I’ve never been happier with a bank. The service is excellent, the 2% cash back on Paywave and Apple Pay is well worth opening an account for. The 100$ cash back for new customers has also been an unexpected welcome gift. Highly recommend moving to HSBC if you’re unhappy with any of the Australian banks. The travel features and easy currency conversion is also a traveller's best friend in a Covid free world.
We use this bank as our travel fund. We love them because the app is easy to use. The staff have always been excellent in setting up and friendly which make's me feel secure that my money is in safe hands.
I love the everyday global card because before covid I used to travel a lot and it was convenient. I also love their 2% cash back rewards program. The two things I find annoying about HSBC - there is only one branch in Perth and their hours are minimal so I can never go to the branch because I am always at work. Although to counteract that, their customer service line is open 24/7. The second thing is the fact that every time I create a new payee I have to download and put in a stall. Which is a pain when you want quick and easy transfers. One thing for HSBC to consider is that their app is very hard to navigate and not very user friendly (and I am a very tech-savvy person).
After being with Westpac for a number of years and tired of monthly fees for an everyday bank account, I applied online for a HSBC Everyday Global Bank account. I was quite surprised at how quick the process was and how quickly the account was approved. Within minutes of the application being lodged I received a welcome email and everything I needed to set the account up was on the site. I hope that this is the start of a long and happy period of banking.
I love the cash back on the debit card that comes with this account. No fees. The only drawbacks are the clunky application process and the inferior app - though the new Australian app is a great improvement.
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