HSBC bank account reviews

HSBC
HSBC's overall rating for bank accounts

(as rated by the Mozo community)

7.0 / 10

based on 175 reviews

Price

Features

Customer service

Convenience

Trust

Featured bank account from HSBC

Recent HSBC bank account reviews

HSBC

HSBC Day to Day Account bank account review

Overall rating   9 / 10

Great customer service

The staff are friendly and helpful.

Full review

The staff are friendly and helpful.

    Customer service   10 / 10

    Convenience   6 / 10

    Trust   7 / 10

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Amanda, Queensland, reviewed 9 months ago

HSBC

HSBC Day to Day Account bank account review

Overall rating   10 / 10

Brilliant service

So easy to use

Full review

So easy to use

    Price   10 / 10

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John, Western Australia, reviewed over 1 year ago

HSBC

HSBC bank account review

Overall rating   7 / 10

Overall I'm pleased with the customer service

Overall good bank, however the foreign currency department is quite slow. More staff needed.

Full review

Overall good bank, however the foreign currency department is quite slow. More staff needed.

    Price   5 / 10

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Anne, South Australia, reviewed over 1 year ago

HSBC

HSBC bank account review

Overall rating   9 / 10

Great customer service

I've been with HSBC for years. They have a variety of options with excellent customer service. I have an everyday transaction, savings account, debit and credit card with them and I'm satisfied with their service.

Full review

I've been with HSBC for years. They have a variety of options with excellent customer service. I have an everyday transaction, savings account, debit and credit card with them and I'm satisfied with their service.

    Price   7 / 10

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Bella, New South Wales, reviewed over 1 year ago

HSBC

HSBC bank account review

Overall rating   8 / 10

A variety of products that fits my needs

HSBC is the best option for international travellers, with customer support available in branches all over the world - not just over the phone.

Full review

HSBC is the best option for international travellers, with customer support available in branches all over the world - not just over the phone.

    Price   7 / 10

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Terrie, Victoria, reviewed over 1 year ago

HSBC

HSBC bank account review

Overall rating   9 / 10

Fantastic options for fiscal management.

Fantastic options to allow me to manage finances both for my family locally and family overseas.

Full review

Fantastic options to allow me to manage finances both for my family locally and family overseas.

    Price   9 / 10

    Features   10 / 10

    Customer service   8 / 10

    Convenience   10 / 10

    Trust   9 / 10

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Tesoro, Victoria, reviewed almost 3 years ago

HSBC

HSBC Day to Day Account bank account review

Overall rating   9 / 10

Great & secure ebanking features.

Competitive offers & user friendly ebanking features.

Full review

Competitive offers & user friendly ebanking features.

    Price   8 / 10

    Features   8 / 10

    Customer service   8 / 10

    Convenience   10 / 10

    Trust   9 / 10

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Terence, New South Wales, reviewed almost 3 years ago

HSBC

HSBC Day to Day Account bank account review

Overall rating   10 / 10

One stop customer service, always fixed.

I travel internationally a lot and I love having one card that does all.

Full review

I travel internationally a lot and I love having one card that does all.

    Price   10 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Michelle, Queensland, reviewed about 3 years ago

HSBC

HSBC Day to Day Account bank account review

Overall rating   10 / 10

Best customer service without exception

Been a Premier account holder for fifteen years... Won't swap ever. Best customer service, rates, everything (even moving money abroad). Once had a fraudulent purchase on my Access card... Rapid response, constant communication and took all the...

Full review

Been a Premier account holder for fifteen years... Won't swap ever. Best customer service, rates, everything (even moving money abroad). Once had a fraudulent purchase on my Access card... Rapid response, constant communication and took all the stress and hassle away.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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David, New South Wales, reviewed about 3 years ago

HSBC

HSBC bank account review

Overall rating   2 / 10

Not competitive for personal banking

Individual (as opposed to business/corporate) clients seem to be provided with more attention. All decisions of even relatively non-risky, short term loans (even when your total assets exceed the amount for a loan) have to be referred to Sydney...

Full review

Individual (as opposed to business/corporate) clients seem to be provided with more attention. All decisions of even relatively non-risky, short term loans (even when your total assets exceed the amount for a loan) have to be referred to Sydney to be usually rejected. The service operators at the Branch level are affable and try to assist but are hampered by "Bank Policies". They are quite free with charging fees for quite a few transactions. They rarely respond to email queries and you can rarely talk to a person at a branch.

    Price   5 / 10

    Features   4 / 10

    Customer service   3 / 10

    Convenience   2 / 10

    Trust   2 / 10

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Bill, Queensland, reviewed over 3 years ago

HSBC

HSBC Day to Day Account bank account review

Overall rating   7 / 10

Not bad but not the best either

Not many free bonuses.

Full review

Not many free bonuses.

    Price   10 / 10

    Features   5 / 10

    Customer service   8 / 10

    Convenience   5 / 10

    Trust   5 / 10

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Zahra, New South Wales, reviewed over 3 years ago

HSBC

HSBC bank account review

Overall rating   0 / 10

Never ever!

I have been with HSBC for at least 15 years. I bought an investment property with their hometown. All the income transaction goes to this account since. I spend most of my time overseas. 3 years ago, I updated my mailing address with them so I...

Full review

I have been with HSBC for at least 15 years. I bought an investment property with their hometown. All the income transaction goes to this account since. I spend most of my time overseas. 3 years ago, I updated my mailing address with them so I can re-direct all the mails to my new address in Victoria. They freezes my account out of the blue. We now can't do any transactions. I finally managed to make a trip to the branch with all my personal details. However, the staff member at Collin Street, Melbourne wanted me to provide my oversea financial details, as they suspect I may have involved in money laundry!!!! The staffs were extremely rude! Do NOT deal with HSBC. Avoid at all cost !!!I have been with HSBC for at least 15 years. I bought an investment property with their hometown. All the income transaction goes to this account since. I spend most of my time overseas. 3 years ago, I updated my mailing address with them so I can re-direct all the mails to my new address in Victoria. They freezed my account out of the blue. We now can't do any transactions. I finally managed to make a trip to the branch with all my personal details. However, the staff member at Collin Street, Melbourne wanted me to provide my overseas financial details, as they suspect I may have been involved in money laundering!!!! The staffs were extremely rude! Do NOT deal with HSBC. Avoid at all cost !!!

    Price   1 / 10

    Features   1 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

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C, Victoria, reviewed over 3 years ago

HSBC

HSBC Day to Day Account bank account review

Overall rating   9 / 10

Good customer service

Good bank to deal with.

Full review

Good bank to deal with.

    Price   9 / 10

    Features   9 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

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Rob, Western Australia, reviewed over 3 years ago

HSBC

HSBC Day to Day Account bank account review

Overall rating   3 / 10

Inflexible and Awkward Bank to deal with.

Not many branches in the suburbs so physical access very difficult. On-line security measures very complicated and awkward - often get blocked out. Change terms of account many times so have now wound down the volumes that I use.

Full review

Not many branches in the suburbs so physical access very difficult. On-line security measures very complicated and awkward - often get blocked out. Change terms of account many times so have now wound down the volumes that I use.

    Price   5 / 10

    Features   4 / 10

    Customer service   4 / 10

    Convenience   2 / 10

    Trust   3 / 10

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David, Victoria, reviewed over 3 years ago

HSBC

HSBC bank account review

Overall rating   9 / 10

World wide service

It has branches world wide and you can always find an ATM on holiday, you can also hold an account in another country and transfer money between them free of charge.

Full review

It has branches world wide and you can always find an ATM on holiday, you can also hold an account in another country and transfer money between them free of charge.

    Price   8 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Sheila, New South Wales, reviewed over 3 years ago

HSBC

HSBC Day to Day Account bank account review

Overall rating   8 / 10

HSBC review

Great bank if you need international linked accounts.

Full review

Great bank if you need international linked accounts.

    Price   8 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   6 / 10

    Trust   9 / 10

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Joel, Victoria, reviewed over 3 years ago

HSBC

HSBC Day to Day Account bank account review

Overall rating   4 / 10

Great if you keep it simple

Unfortunately they are not customer friendly, charge me to take my own money out and send my phone calls to the other side of the world. If you just want to do online banking and keep it simple, they're fine. If you have any sort of complication...

Full review

Unfortunately they are not customer friendly, charge me to take my own money out and send my phone calls to the other side of the world. If you just want to do online banking and keep it simple, they're fine. If you have any sort of complication such as international transactions, go elsewhere.

    Price   0 / 10

    Features   3 / 10

    Customer service   2 / 10

    Convenience   0 / 10

    Trust   8 / 10

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Alison, Australian Capital Territory, reviewed over 3 years ago

HSBC

HSBC bank account review

Overall rating   6 / 10

Friendly

Not your everyday bank. Very limited number of branches around. However, great for overseas transaction. GREAT SECURITY for customer confidence. Just a thought...bank should look at having a dedicated customer counter or host/hostess.The branch I...

Full review

Not your everyday bank. Very limited number of branches around. However, great for overseas transaction. GREAT SECURITY for customer confidence. Just a thought...bank should look at having a dedicated customer counter or host/hostess.The branch I frequent at Sunnybank does need one as on number of occasions I was there...I had to wait a rather lengthy time for the customer/teller personnel to attend my query. However, customer service is good.

    Price   5 / 10

    Features   7 / 10

    Customer service   4 / 10

    Convenience   8 / 10

    Trust   8 / 10

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Jon, Queensland, reviewed over 3 years ago

HSBC

HSBC bank account review

Overall rating   0 / 10

V

V

    Price   5 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   0 / 10

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Zah, New South Wales, reviewed over 3 years ago

HSBC

HSBC bank account review

Overall rating   1 / 10

Don't trust this bank

Our experience with HSBC -Aus/Sydney was the one we don't want to repeat. The call centre is in the Philippines with poor banking knowledge and customer service. The online daily account was inaccurate. The charges were excessive, especially on...

Full review

Our experience with HSBC -Aus/Sydney was the one we don't want to repeat. The call centre is in the Philippines with poor banking knowledge and customer service. The online daily account was inaccurate. The charges were excessive, especially on the home loan. Don't trust this bank.

    Price   1 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

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Sue, New South Wales, reviewed over 3 years ago

HSBC

HSBC Day to Day Account bank account review

Overall rating   8 / 10

No administration fees

There are no administration fees.

Full review

There are no administration fees.

    Price   10 / 10

    Features   6 / 10

    Customer service   6 / 10

    Convenience   6 / 10

    Trust   7 / 10

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Larisa, New South Wales, reviewed almost 4 years ago

HSBC

HSBC bank account review

Overall rating   2 / 10

sucks

lot of hidden charges

Full review

lot of hidden charges

    Price   1 / 10

    Features   1 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   0 / 10

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Shahin, Queensland, reviewed almost 4 years ago

HSBC

HSBC Day to Day Account bank account review

Overall rating   9 / 10

great customer service

I HAVE BEEN banking with HSBC for ever 40 years and I find them exellent

Full review

I HAVE BEEN banking with HSBC for ever 40 years and I find them exellent

    Price   7 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   6 / 10

    Trust   9 / 10

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Carol, Victoria, reviewed almost 4 years ago

HSBC

HSBC bank account review

Overall rating   9 / 10

It's not HSBC, it's the customer.

I don't understand why the bad reviews, every time I had to contact HSBC they've always done what I've asked them to. Once I reduced my overdraft limit by more than I actually had available by mistake online and I put myself in unarranged...

Full review

I don't understand why the bad reviews, every time I had to contact HSBC they've always done what I've asked them to. Once I reduced my overdraft limit by more than I actually had available by mistake online and I put myself in unarranged overdraft. I contacted them straight away on Friday 10pm, was told will be contacted in the morning as there was nobody to authorise the increase. The next day at 9am (Saturday) I have been called to confirm the overdraft has been increased back up to the amount I wanted to and no charges would be applied. I requested a written confirmation to advise this would not affect my credit report - which it came, 2 days later. My issue was resolved in less than 12 hours people.

    Price   9 / 10

    Features   7 / 10

    Customer service   9 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Catwoman, New South Wales, reviewed almost 4 years ago

HSBC

HSBC Day to Day Account bank account review

Overall rating   8 / 10

Failure to serve is not their motto,

Courteous staffs and multilingual to cater Asian customers.

Full review

Courteous staffs and multilingual to cater Asian customers.

    Price   7 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   5 / 10

    Trust   7 / 10

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Keak, New South Wales, reviewed almost 4 years ago

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Bank account comparisons on Mozo - rates updated daily

  • HSBC Everyday Global Account

    HSBC Everyday Global Account

    • No overseas ATM fees
    • No overseas transaction fees
    • Up to 10 currencies in one account

    account fee

    $0.00

    Payment Options

    Apple Pay, Google Pay

    interest rate

    0% p.a.

    Go to site

    More info

    • No overseas ATM fees
    • No overseas transaction fees
    • Up to 10 currencies in one account
    • Atm networks: HSBC
    • What kind of card?: Visa Debit
    • Interest rate: Balances from $0: 0.00% p.a.
      Balances from $9,000: 0.05% p.a.
    • Fee free transactions: Unlimited free transactions from HSBC ATMs, EFTPOS, phone, internet, Bank@Post, BPAY and direct debits
    Overall rating

    7.0

    Based on 175 HSBC bank account reviews

    Need more information?
    Go to site

    More info

  • NAB Classic Banking Account (with Standard Visa Debit Card)

    NAB Classic Banking Account (with Standard Visa Debit Card)

    • No monthly account fees ever, with no conditions.
    • Free use at over 10,000 ATMs around Australia
    • 24/7 Mobile Banking, including Quick Balance and Tap & Pay for Android

    account fee

    $0.00

    Payment Options

    Google Pay, Samsung Pay, Garmin, Fitbit, PayTag

    interest rate

    0.01% p.a.

    Go to site

    More info

    • No monthly account fees ever, with no conditions.
    • Free use at over 10,000 ATMs around Australia
    • 24/7 Mobile Banking, including Quick Balance and Tap & Pay for Android
    • Atm networks: NAB, rediATM
    • What kind of card?: Visa Debit or
      EFTPOS
    • Interest rate: Balances from $0: 0.01% p.a.
    • Fee free transactions: Unlimited free transactions from own-bank ATM, EFTPOS, counter withdrawals, counter deposits, phone, internet and Visa debit purchases
    Overall rating

    7.7

    Based on 3606 NAB bank account reviews

    Need more information?
    Go to site

    More info

  • Bankwest Easy Transaction Account

    Bankwest Easy Transaction Account

    • Pay $0 ATM fees at over 10,000 major bank ATMs in Aus. Fees, T&Cs apply
    • No monthly account fees
    • 24/7 access to your money via phone

    account fee

    $0.00

    Payment Options

    Google Pay, Payment Ring

    interest rate

    0% p.a.

    Go to site

    More info

    • Pay $0 ATM fees at over 10,000 major bank ATMs in Aus. Fees, T&Cs apply
    • No monthly account fees
    • 24/7 access to your money via phone
    • Atm networks: Bankwest, ANZ, Commonwealth, NAB, Westpac, St.George, BankSA, Bank of Melbourne
    • What kind of card?: Debit Mastercard
    • Interest rate: Balances from $0: 0.00% p.a.
    • Fee free transactions: Unlimited domestic transactions from network ATMs, EFTPOS, cheque and counter withdrawals
    Overall rating

    8.0

    Based on 974 Bankwest bank account reviews

    Need more information?
    Go to site

    More info

  • ING Orange Everyday

    ING Orange Everyday

    • $75 Cash Bonus ($1K+/Month and 5+ Card purchases).
    • Free ATMs in Aus, when you deposit $1k per month (5+ card purchases in the month)
    • No everyday fees, which means more of your money is where it belongs, in your pocket

    account fee

    $0.00

    Payment Options

    Apple Pay, Google Pay

    interest rate

    0% p.a.

    Go to site

    More info

    • $75 Cash Bonus ($1K+/Month and 5+ Card purchases).
    • Free ATMs in Aus, when you deposit $1k per month (5+ card purchases in the month)
    • No everyday fees, which means more of your money is where it belongs, in your pocket
    • Atm networks: None
    • What kind of card?: Visa Debit
    • Interest rate: Balances from $0: 0.00% p.a.
    • Fee free transactions: Free ATM use in Australia and overseas and free international transactions when you deposit at least $1,000 from an external bank account and make at least 5 card purchases using your ING debit card each month.
    Overall rating

    9.2

    Based on 530 ING bank account reviews

    Need more information?
    Go to site

    More info

  • NAB Classic Banking Account (with Platinum Visa Debit Card)

    NAB Classic Banking Account (with Platinum Visa Debit Card)

    • $0 ATM Fees at over 10,000 ATMs across Australia
    • $0 overdrawn fees
    • No foreign currency fee on international purchases

    account fee

    $10.00

    Payment Options

    Google Pay, Samsung Pay, Garmin, Fitbit, PayTag

    interest rate

    0.01% p.a.

    Go to site

    More info

    • $0 ATM Fees at over 10,000 ATMs across Australia
    • $0 overdrawn fees
    • No foreign currency fee on international purchases
    • Atm networks: NAB, rediATM
    • What kind of card?: Visa Debit or
      EFTPOS
    • Interest rate: Balances from $0: 0.01% p.a.
    • Fee free transactions: Unlimited free transactions from own-bank ATM, EFTPOS, counter withdrawals, counter deposits, phone, internet and Visa debit purchases
    Overall rating

    7.7

    Based on 3606 NAB bank account reviews

    Need more information?
    Go to site

    More info

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