The app and website are easy to use and there are no account fees, which I think is only right. Their interest rates that are linked to their savings accounts are pretty low if you don’t meet their regular account monthly usage requirements, but they state the rules clearly.
Easy to use, free ATM withdrawals at any ATM. Easy to use app. Excellent and quick customer service every time I've called.
I have always found their interest rates to be competitive. They have additional features like no international fees, free ATM withdrawals. Their website is easy to understand. I always get through when I call.
Online banking only that takes a bit of time to set up. But great to work with after that. Wish they had a budgeting app.
The ease of earning bonus interest is great. I also love that there are no ATM fees and no overseas transaction fees. The fact that there are no branches is not a problem as I barely use cash but if I need to deposit cash I can do this at the post office. The only downside is I don’t have a credit card with ING as there are no rewards or insurance linked to their credit cards. Overall though this is my preferred bank.
Pros: online banking easy to use, transfers clear quick. Cons: no branches or ATMs. Can’t deposit cash straight into account.
Sign up to ING, if you like hassle-free, easy online banking, low rates and excellent customer service. The app is user friendly and quick and easy to use even for non tech savvy customers. My only regret is that I didn't change to ING earlier.
I like and trust ING Direct. I am happy with my accounts. The customer service is always helpful and easy.
Easy to create an online account and easy to use online banking.
I like the basic, low cost bank account with a linked savings account. Benefits include free ATM use & rebate on international fees. The credit card is also good with low fees. No rewards program is a drawback. Also disappointed that being a customer does not make it easier to access other ING products ( ie loan or car insurance). Overall, very satisfied. Customer service has been polite and helpful.
As one of the first online banks, ING has served us well with all their benefits and bonuses. We received $50 bonus a couple of times for being great customers when the bank first began. We love having free ATM usage and the ability to use a very adequate app to move money quickly when we do the shopping and don't have enough in the account to pay the bill haha! We can deposit cash at any Post Office if necessary and hardly ever use ATMs anyway, as we can always withdraw cash when we shop at the supermarket. I love being able to tap our Visa Card to make purchase, even over $100, all I need to do is tap and enter my pin. I can open as many savings accounts as I like, so a different one for different needs, eg Christmas savings, bills, etc. Customer service is great and their security if there are unexpected places of purchase or unusual transactions, is swift. It's easy to notify them if we are going overseas and they help monitor purchases then as well.
Great app, really easy to transition between spending and savings accounts. Low fees, quick data updates and transfers.
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