I love ING. I switched over after dealing with a bank from the Big 4. Their service has been amazing! At Christmas they even blocked a fraudulent transaction after I lost my card at the shopping centre. At 9pm on Christmas eve they were open to help sort this out. Forever thankful. Top notch customer service! And it seems like their call centre workers are based in Aus too.
ING randomly cancelled my account because of so-called "changes in internal policy" - No explanation was provided even when I called them up and I was told I can not open an account with them again!?!? NOT RECOMMENDED.
A really accessible product with fantastic rates and excellent customer service. Highly recommend as my banking has never been easier.
I love ING! They have been such a good bank ever since I signed up with them. Their rebates on international and ATM fees are godly! They have a great synergy between the Everyday Accounts and Savings Maximiser accounts to ensure you are getting the best interest rate.
As current account holders and former mortgage holders, would have thought it wasn't t a stretch to renew a mortgage with ING but apparently it is, even though we have more than enough funds to cover repayments. No am looking to close all accounts as even though have provided 100+pts certified and a stat dec explaining slight name variance and being a current customer, its still not enough for the muppets at ING. So now, we will go elsewhere because I don't want to bank with idiots.
For most transactions not having a branch is fine, but when you do need one ING are very difficult to deal with. Phone staff are very light on product knowledge and the new management are making it difficult to validate your identity. Out of the blue they contacted me to scan and print copies of passport and license then find a registered "certifier" to sign the copies to send to ING. It was a nuisance but I used a solicitor of the NSW Supreme court and when I scanned the signed docs back to ING they rejected them because they couldn't validate a phone number to call the certifier. I found it easier to walk into a NAB branch and open a new zero fee debit card account on the spot then to get certified copies of ID to ING. Based on their poor attitude I get the impression they don't plan on being in the Australian market much longer.
Called the contact centre to ask where on the website I need to go to open a joint account. After a lengthy hold and numerous security questions they asked when I last used the app. I answered correctly but was locked out of my online banking because apparently they meant when did you last log in to the accounts section of the app. So calling to ask a simple question about where a button is on the website ended up as a 1hr ordeal speaking to 4 different operators and having my account locked then having to call again, go on hold again and reset my code. Hilariously the answer took about 5s once I got a hold of a competent operator - she just said you simply log in on a pc and go to apply for new products. Terrible call centre experience, not recommended at all.
The customer assistance line is based in Australia. So you don’t have to deal with people who can’t speak English. Friendly, easy to deal with and they do it quickly.They have loads of empathy and always will do everything in their power to assist you. Customer Service second to none.
Ing is a good option for people who are looking for a bank with no hidden fees and straight forward banking. I left them for 1 year but have gone back as I realised that they are a really good bank compared to one of the big 4 so worth a try, I really like ING.
Had to provide certified ID documents out of the blue after being a customer for more than a decade and after providing this when I started. Even just having a section I could upload these scanned documents to be reverified again would be easier than getting certified copies. Threatening to close my accounts is abysmal customer service and no other bank has forced me to reverify my ID. Stay clear of these guys!
Best move to go to this bank for everyday banking. No bank fees at all. Also love the round up feature to pay the extra cents against the home loan. Not aware of any cons unless you need a branch network.
Love ING. Barefoot Investor referred! Very user-friendly, call centre staff always polite, helpful and knowledgeable; and love the free international fees. This perk is a real winner as all international fees, regardless if accrued via an online international purchase or in-country, are reimbursed within 24 hours. Keep up the great work ING - you are a real disruptor in the banking industry! PS: At the time of writing this, it is understood that ING have only one physical branch in Sydney. However, all Australia Post outlets accept ING cash deposits, free of charge; or ING customers can simply deposit cash into another bank account and transfer to ING, online.
If you deposit $1000 a month you get no fees, no ATM charges, and every time you withdraw $200+ in cash you get 50 cents credited to your account. So if you withdraw $1000 in 5 $200 increments. They only have one branch. You can open an account online.
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