I have been with ING for 3-4 years now and I have had no problems. Certain banks still charge monthly fees but ING doesn’t. I can use my card worldwide without being charged high fees. Now I have opened up a Savings Maximiser and set it to round up to $5 so if I bought a coffee for $3.50 it will round that transaction to $5.00 but the remaining $1.50 is transferred into your savings maximiser! Pros: It saves you a lot of money - for the above to work you must have $1000 in your bank account each month. Cons: There is none for me to provide!
We love ING. My whole family are with them. When we travelled overseas a few years back we saved over $400.00 in international transaction fees. Their customer service is brilliant. Highly recommend ING!
I've never had any real issues with my accounts so have only needed customer service once. They were friendly and efficient. The internet banking app is easy to use. The interest incentives on the savings accounts were the reason I opened an ING account. Have been happy with everything thus far.
Love the no account keeping fee and love the use of the app. Best feature is no ATM fees even with foreign ATM. Absolutely fantastic. Saves so much money every year banking with ING. Customer service is prompt and friendly. Also I had unauthorised transactions through my Visa debit card and the funds were credited back into my account even though they where still in a pending state. This is not general procedure with other banks leaving customers out of pocket through no fault of their own. During an emotional time of being compromised ING prevented us from falling into a vulnerable position. Very grateful for this policy they have in place.
ING Direct a 24 hour 7 days a week online service with an Australian call centre. The customer service staff are mostly knowledgeable on the bank's products and are always patient and respectable. It is a safe International bank and my funds are guaranteed by the Australian Commonwealth Government. I can use all other banks ATM machines at no charge so I have no need to visit a physical bank building which ING don't have. A negative would be that retired members( without income from investments or not working) are unable to access loans irregardless of the amount of funds sitting in their ING investment accounts.
Excellent customer service with every interaction, really happy with the everyday banking and savings product selection and low fees! Only con is no branches available, however the online service and app functions suits my needs.
Amazing interest rates on linked saving account. Everyday round up is fantastic for saving without having to be conscious of it, app is very easy to use and self-serve. Particularly love the ATM fee rebate and Osko transfers.
They have been a really solid bank, I signed up while reading Barefoot Investor and although I have looked at other smaller "banks" that have popped up. I am happy to stay with them.
I have been with ING for about 3 years now and have never looked back. All ATM fees are reimbursed right away, I can access my money easily overseas with no fees. Customer service is 24 hours a day and always very friendly.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Want more? Compare all 104 bank accounts in the Mozo comparison engine.Compare more bank accounts
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.