ING are a low fuss bank with decent rates and features. I really like their app and online baking, and have always found their customer service line to be helpful - although sometimes a bit slow. I find their round up feature a good way to keep saving.
ING failed to process a Visa chargeback because they didn't notice it, after 30 days and hours on the phone they processed the complaint, but didn't include any of our evidence. 60 days after the initial chargeback complaint, ING deducted the original disputed amount *again* ... doubling the cost. ING admit that this second debit was unauthorised, but couldn't find anyone to talk about it for 24-48 hours. I don't understand how this isn't criminal behaviour. I would advise anyone to stay away from them.
ING are the BEST banking institution in the world!! Their products and interest rates are competitively comparable to all the rest. All standard financial products are available. They are no less convenient than other branched providers especially since most money transfers are done electronically now regardless of who you bank with. But the reason they are the BEST is due in part to their attitude, but especially for their response to consumer complaints about independent ATM charges (and the cost of accessing your own money) - they pay them for you. So whether you are charged 15cents or $3.50 at an ATM, ING will reimburse this cost to you account almost immediately - what a bank!! Oh & l do like the branding and advertising, gotta love the ING Lion the cooky Aussie Isla Fisher.....
It doesn’t keep redirecting you from one person to the other just directly who you need to talk to. They are always polite and don’t rush through the call they take their time so you fully understand everything.
Have been with ING for a few years now. Their app is amazing simple and convenient. All my family are now with ING from my recommendation. Have always been super helpful, particularly when my card got stolen. so patient and caring over the phone. sorted everything for me with little fuss.
Best online bank for transactions & savings. Love the Linked Orange savings which gives me up to 1.3%. Some conditions but are really easy to meet. Also like "No fees" & rebate on ATM fees, even overseas. Also great website, very user friendly.
I've been with ING for 10+ years, 2 homeloans + every day acct. I have over 70k in redraw/every day acct. I want to buy a used car and to increase my bargaining power I want to take out $10,000. This, however isn't possible with this "bank". I can only take out $2,000 a day from an ATM. So, every day this week I've been riding my bike to the ATM and back. How can this be legal? ING arbitrarily limits their clients' cash flow for their own benefit. I consider this theft and fraud. It's beyond disgusting, an attack on their clients' dignity. I have entrusted them with my money under the assumption that I can get it back when I need it. As it stands I would need to ride my bike back and forth every day for well over a month just to get my own money back from them. This is corporate bullying of the lowest form. It's deeply unethical and absolutely unacceptable. I will refinance my loan asap and close all accounts. I strongly recommend you do the same. If you consider joining ING - don't. I wish I hadn't.
ING is a the fee free bank. I never have to pay ATM, International or other card fees. They have great savings interest rates and great easy customer service. You can have as many accounts as you like without any fees, its a great bank! Their products have very competitive interest rates that I have compared and everything is very easy to set up. Highly recommend!
Love ING as a bank and their app is so usable. They offer competitive rates and low fees. Only downside is their customer service - they shut down my account for a month due to an error they’d made on my birthdate and were unhelpful and unkind on the phone.
I joined because I initially got 2% cash back. That finished some years ago, but I’ve stuck with it as there are no fees and no other contenders offering anything better. Osko is handy for personal transactions.
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