Youi car insurance reviews

The customer service operators did everything to help me get a better price. I saved so much money.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Easy to deal with. They provide extra roadside service as part of our policy and offer good prices.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Youi are not only great value but they also go out of their way to offer competitive rates based on their own quotes. On more than one occasion, Youi have contacted me after a renewal to tell me they have reviewed my policy and found me savings!

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I've never had a problem with Youi, and have never been knocked back on a claim.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Youi are fantastic and very friendly. They are easy to deal with and have fantastic quotes and service.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I have had no trouble with Youi. Anytime I contact them, my problems are sorted.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I'm very happy overall with my car policy but I've found that my monthly premium keeps going up even though I haven't made a claim in over 3 years that I've been with them.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Youi is very easy to deal with offering friendly and competitive services.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I have been with Youi for a few years now and as I do not drive my personal car, they have given me a deal substantially cheaper than the opposition. I'm happy with that. I have put in a claim for my windscreen and they treated it with priority and organised it to be repaired within hours.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Fantastic to see another competitor in the market. Pricing and cost is fantastic.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Fast, professional, friendly, easy to understand operator that I dealt with. He worked hard to get the best deal for me. It was a great option that I changed my home loan insurance to Youi as well.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Low-cost and very helpful. I had trouble understanding what to do and they helped me out so much, gave me such a good deal and it felt like they genuinely cared about me.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Easy, satisfied with claims process.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Excellent service, they handled my claim quickly and they always give a good discount on your premium.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Always easy to deal with and very friendly on the phone.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Although I have been fortunate enough not to have had to make a claim, my dealings with Youi have been positive.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I once had an issue with a rental car in a car park and Youi easily took care of it after an initial claim.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Pros - we initially got a great rate, excellent value for money... Great customer service and easy claims Cons - after the first 12 months, our monthly fee suddenly increased by more than 200%.. Was only when we threatened to go elsewhere, they reduced our rate again.

Value for money   6 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   5 / 10

Less

When my car was totalled everything was taken care of quickly and efficiently and with compassion. It was a relief to hear .... we'll take care of everything you rest up and get better. And take care of everything they did. Pay out was in my bank within the week, a heartfelt letter followed with a small car care package for my next car. Great experience.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   8 / 10

Less

Youi have the breakdown policy, but they also have akot of hidden polices so you cannot claim. Excess is too high

Value for money   6 / 10

Policy coverage   5 / 10

Customer service   5 / 10

Claims handling   3 / 10

Trust   2 / 10

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Very helpful and friendly. Very easy to go through a claim with, always seem to keep me in mind first. Definitely recommend

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   8 / 10

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Price wise - new customers get a better deal than long term customers.

Value for money   2 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   7 / 10

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I have made a couple of claims with YOUI, they are always prompt and efficient and their premiums compare favourably to other insurers.

Value for money   9 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I was recommended to youi for full comp insurance on my new car, was expecting so much lower considering I live in a rural area. I drive only 8km to work and I've been driving since I was 17 and never ever had an accident. Lower premiums would be amazing.

Value for money   2 / 10

Policy coverage   8 / 10

Customer service   6 / 10

Claims handling   4 / 10

Trust   4 / 10

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I have been insured with youi for awhile I find them great to deal with

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   -1 / 10

Trust   10 / 10

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