Youi car insurance reviews

Pros - we initially got a great rate, excellent value for money... Great customer service and easy claims Cons - after the first 12 months, our monthly fee suddenly increased by more than 200%.. Was only when we threatened to go elsewhere, they reduced our rate again.

Value for money   6 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   5 / 10

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When my car was totalled everything was taken care of quickly and efficiently and with compassion. It was a relief to hear .... we'll take care of everything you rest up and get better. And take care of everything they did. Pay out was in my bank within the week, a heartfelt letter followed with a small car care package for my next car. Great experience.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   8 / 10

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Youi have the breakdown policy, but they also have akot of hidden polices so you cannot claim. Excess is too high

Value for money   6 / 10

Policy coverage   5 / 10

Customer service   5 / 10

Claims handling   3 / 10

Trust   2 / 10

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Very helpful and friendly. Very easy to go through a claim with, always seem to keep me in mind first. Definitely recommend

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   8 / 10

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Price wise - new customers get a better deal than long term customers.

Value for money   2 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   7 / 10

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I have made a couple of claims with YOUI, they are always prompt and efficient and their premiums compare favourably to other insurers.

Value for money   9 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I was recommended to youi for full comp insurance on my new car, was expecting so much lower considering I live in a rural area. I drive only 8km to work and I've been driving since I was 17 and never ever had an accident. Lower premiums would be amazing.

Value for money   2 / 10

Policy coverage   8 / 10

Customer service   6 / 10

Claims handling   4 / 10

Trust   4 / 10

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I have been insured with youi for awhile I find them great to deal with

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   -1 / 10

Trust   10 / 10

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Because they are not expensive

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   6 / 10

Claims handling   1 / 10

Trust   6 / 10

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Youi has just been such a good insurer for my family and me. Even with some previous bad driving history, they were able to cover me for a reasonable amount.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Amazing value, service and the ability to tailor our insurance requirements to our driving habits

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Being my first time insuring a car they walked me through everything and explained things I didn't understand.

Value for money   5 / 10

Policy coverage   5 / 10

Customer service   10 / 10

Claims handling   5 / 10

Trust   8 / 10

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My dealing with Youi on multiple occasions has been absolutely fantastic. They work their best to give you the best policy required and definitely help with multiple insurance coverages. All I can say is A+++ for Youi!

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I have recently had to consider changing as my policy premium was too high for me to afford currently. The staff were amazing and dropped it even lower than my outside quotes AND advised of an email and contact person I can query directly to save any wait time should I need further help.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   5 / 10

Trust   9 / 10

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I was with AAMI prior to changing due to price rise

Value for money   5 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   5 / 10

Trust   5 / 10

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Good points - easy to talk to when I have had queries and also good response when I had a claim Bad points - Premium increases each year until I ring them and point out I can get a better deal somewhere else... they then match or better the deal

Value for money   8 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   6 / 10

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Price was best at time

Value for money   7 / 10

Policy coverage   5 / 10

Customer service   6 / 10

Claims handling   -1 / 10

Trust   5 / 10

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Best car insurance company I have ever dealt with. Great contact on the phone and friendliest call staff.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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We have found our insurer very reliable, we can pay by the month and do not have to worry. We did a survey of other insurers and found the best for the money and their rates very reasonable. We have not had to put in a claim so I could not answer that question above. I have recommended them to a lot of people who complain about the amount they have to pay.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   -1 / 10

Trust   10 / 10

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Recently joined a new insurance company, went with them as the company I was with wasn't available to contact in the evening to renew my insurance. Have not had to claim anything yet so it's hard to know what that part is like. Also, their representative spent 1 hour on phone with me so I wanted him to get the sale, even though price ended up being $150 per year more than Just Car Insurance.

Value for money   7 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

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Great value insurance go your car. Easy, no paperwork, very affordable. Their friendly team is always helpful.

Value for money   10 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   9 / 10

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Very polite people who have great insurance for the right value for your money.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   7 / 10

Trust   8 / 10

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I haven't made a claim but I've been happy with their service, payment options and price.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   -1 / 10

Trust   8 / 10

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Found YOUI to be very prompt in dealing with my claim, and their follow-up was excellent

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   8 / 10

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Go that extra mile to make sure you have the most up to date insurance...Top notch!

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   8 / 10

Trust   8 / 10

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