Quick and easy claims process. Australian customer service help line and good at paying claims quickly with little hassle.
All my interactions have been great and I’ve never had a problem with them. The couple of times I needed them they were very helpful and friendly.
I like Youi car insurance because the customer service communication is fast and reliable. The Youi team were supportive in the sign up process and remained supportive with ongoing customer services. Additionally, Youi offered a temporary relief service to those who were not using their car as much through the pandemic. This was a very thoughtful and supporting gesture from the insurance company, which really emphasised they are there for their customers. Pros for Youi insurance is they really do stand by their motto that they get you and how you use your car. They are available to discuss policy changes made to your vehicle and highlight their ability to discuss and solve any issues or concerns customers may have.
The reason I chose Youi was due to the fact that I went to a few insurance companies due to getting a Nissan Elgrand and either no company wanted to insure our van, were going to charge by the month and as well going to be expensive. Not only did Youi save me an extra $25.00 extra a month but the extras that came on top. For example I did not need to get roadside as it was included, not like NRMA having it separate. If ever in an accident, would replace our child seat and give a choice to choose from. Discounts on the app. And did a 6 month relief discount of our insurance. But the best thing from the whole experience is the staff who explained everything in plain English, that did not seem like they would rush you off the phone. Just genuine staff. Every company has to make money, I get that, but this company has their business model set to lookout for their clients, putting their clients first and to help in anyway they can. I have not had a dislike about Youi. Have not had any issues. Very happy with their service.
There are slightly cheaper insurers around however I really like the customer experience that Youi provide. Of all the call centers that we need to contact throughout the year, Youi is always the most easy to deal with. The staff speak with their customers as though they are friends which I really appreciate. I have never had to wait in a queue with them either.
We recently had a claim with Youi, everyone that handled our claim that we spoke to was outstanding and nothing was too hard for them. I would have no problem recommending Youi for your insurance.
I have recently switched to Youi by a different provider. Pros: -Sign up was easy over the phone and customer service was awesome. -Best price I could find in Metro Melbourne area for comprehensive car insurance. -Youi was able to provide 10% back on the next 3 months due to Covid which makes a massive difference. -I also enjoy that the policy comes with road side assistance so i am saving money from that too.
They're very competitive on price, their online portal is easy to use and self service is great. Cons, the online service can be slow to update information, however I haven't had to make any claims to rate further.
Changed to Youi this year, not only was I delighted with the service, but I got a much better deal with more inclusions than my previous insurer. Being on a pension, this is extremely important.
Love Youi. Cons: Not the cheapest for Red Provisional comprehensive. Pros: But definitely the best service and cover for Red P. Covid temporary car insurance premium relief, they actually give you $ back! Great customer service team always willing to help you save. Easy to use app that allows you to make immediate changes to your policy e.g. like add a friend as a driver for the week they are here to visit.
You actually talk to a person, they make you feel very comfortable and guide you all the way through your enquiry. I had been with them less than a week and made a claim, still this was no trouble. Extremely helpful.
Youi is so easy to deal with and are real people who are as excited about your new car as you are. Very very relatable. Just a breeze to deal with. Didn't feel like a chore at all.
Youi is a great insurer as they allow you to specify how much you use your vehicle, how it garaged, etc. and as a result you can save on your premium.
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