Youi are sensational to work with they are very responsive they helped out a lot with our claim, no hassles what so ever, this insurance company Youi also has some of the best insurance rates going around so that is a big bonus
Youi car insurance was amazing, definetly 9/10, some things like policy coverage and things pull my rating down and some of my friends havent had the easiest experience but my experience was super easy and they were very friendly didnt take long and felt super safe, amazing service.
After a terrible experience with another insurance company Youi provided exceptional customer service and value for money when we transitioned.
Personal contact, with a person who was understanding of my queries and very patient and clear with me and helped me through adding my son into my car insurance process. I was so happy I felt comfortable having a conversation with them.
I feel like you can really trust Youi with your car insurance. They are reliable and dependable and you are actually talking to real people.
I’ve been with Youi for several years and find their customer support is awesome. Very friendly and helpful service. During COVID they gave their customers 10% relief on monthly premiums which was so helpful during the crisis. It’s the smallest things that truly count!
We're in our late 60s, we both have perfect driving records, Youi gave us an auto insurance quote double the other providers. I called to ask why, they told us basically they didn't want our business as we were too high-risk.
I liked this insurance as it was a good amount cheaper than our previous, it has exactly the same as what we were covered before as well.
Youi customer service are second to none, they are efficient and transparent in all information provided and a claim I had was handled in an excellent manner. I would recommend Youi to anyone.
Two policies - a BMW worth 3-4 times more than a Honda, same drivers but Youi’s system didn’t correlate between policies. When they realised and then updated their system (manually), the Honda premium was then increased by 50% and cost MORE than the BMW to insure. They could not explain this other than to say if the information was not kept up to date they had the right to refuse or reduce payouts. Way to make customers feel safe and secure!! The youngest driver has been driving for almost 8 years and the expense of the policy far outweighed having the car comprehensively insured. What a ripoff Youi!!
Overall I have been happy with the policy, the customer service and the ease in dealing with this insurer. I had one claim a few years ago which was not my fault and the claim was handled efficiently and I was not stressed at all.
What can I say, they are there to help you get the best deal on everything. Very helpful staff, do everything that they can to help and always give the best possible quote. Also pay by the month with no additional charges.
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