Mozo People’s Choice Awards for Banking 2024

ING changed the way Australians bank 20 years ago by launching the country's first high interest, fee-free online savings account. As one of Australia’s largest banks, ING has more than 2 million Australian customers.

Headquartered in Sydney with a 24/7 local contact centre, ING offers retail banking products including; superannuation, home loans, savings accounts, bank accounts and much more.

This is the eleventh year ING has taken out multiple titles in the Mozo People’s Choice Awards, so it’s little wonder they are a much-loved banking favourite of Australians this year too. To find out more of what ING has to offer, see below.

Neobank Up says it is laser-focussed on building the best digital banking experience on earth. It launched in October 2018 and has grown at rocket speed since with approx 450,000 Australians now banking with them.

Whether it’s to help customers smash their savings goals or get on top of their spending, Up has product features to match. It offers everyday banking and savings accounts which have standard features like pay splitting, saver pools, round ups and budget tracking built in. 

With wins in four different Mozo People’s Choice Awards categories for 2023 and two consecutive years of making the winner’s list, Up’s way of banking is evidently a hit with Australians. To find out what Up has to offer, see below.

Aussies have shown their love for the customer-owned Greater Bank, winning awards for Highly Trusted, Most Recommended, and Outstanding Customer Satisfaction.

They’re committed to their 270,000+ customers while providing high quality financial services, available in person and online for all types of users. For their 75th birthday, they pledged to plant 75,000 trees, and you can track their planting progress around NSW and QLD.

Find out why Greater Bank is a popular pick among Australians and explore their range of banking products and services below.

As Australia’s second largest customer-owned financial institution, Newcastle Permanent has been helping customers with their first homes through to investment properties for more than 117 years. Built by people looking for an alternative to the major banks, they were a stand-out in this year’s awards for excellent customer service.

Newcastle Permanent is a mutual building society that prides itself on putting customers first. With no shareholders, it offers competitive rates, and a commitment to the community to make their products customer centric.

Newcastle Permanent scooped up many awards over the last few years and  this year managed to take out four awards in the Banking category.

Bendigo Bank

Bendigo Bank has focused on innovative, competitive, and accessible banking for its customers since opening its doors over 160 years ago. 

As one of Australia’s biggest banks, Bendigo Bank has delivered many firsts over the years. It was the first Australian bank to introduce green loans and home loan offset accounts. It was also the first lender globally to offer a digital home loan application in partnership with online fintech Timely.

A consecutive Mozo People’s Choice Award winner for the last nine years, Bendigo bank is a clear stand out with Australian customers. To review some of the banking products Bendigo Bank offers, see below.

American Express seems to be the name Australians trust when it comes to credit cards, having won the Mozo People’s Choice Award for customer satisfaction in credit cards for yet another year.

It’s hard to argue with their wide range of credit cards to choose from and industry-leading rewards program. There’s something for every credit card user in the Amex range, no matter which airline you travel with or how you like to spend your points.

With more than 114 million cards in circulation across the globe, an American Express card can take you almost anywhere. See what Amex have to offer below:

Bankwest has been a key player in the Australian banking landscape, offering a comprehensive range of financial products and services to millions of customers nationwide. From everyday banking solutions to home loans and insurance, Bankwest is committed to providing innovative and customer-focused banking experiences.

This year, Bankwest has been recognised for their commitment to excellence in customer satisfaction, particularly in their Home Loans offerings. With a headquarters in Perth and dedicated support teams across the country, Bankwest prides itself on delivering exceptional service and satisfaction to their valued customers.

Discover why Bankwest is a trusted choice for Australians and explore their range of banking products and services below.

When it comes to banking, bigger isn't always better. Beyond Bank may not be the most widely known institution in the industry, but their dedication to providing exceptional service and innovative solutions has earned them a loyal following.

As a customer-owned bank, Beyond Bank places a strong emphasis on providing convenient and user-friendly banking solutions for its members. With a focus on innovation and technology, Beyond Bank offers an internet banking platform that is intuitive, secure, and designed to make managing your finances a breeze.

This year, Beyond Bank has scooped up a Mozo People’s Choice Awards for Internet Banking Experience, highlighting their commitment to providing an exceptional online banking experience for their customers.

Commonwealth Bank has been a cornerstone of Australian banking for decades, offering a wide array of financial products and services to millions of customers nationwide. From everyday banking accounts to home loans and superannuation, Commonwealth Bank has been at the forefront of innovation and customer service.

This year, Commonwealth Bank has been recognised for their cutting-edge Mobile Banking Experience, providing customers with convenient and seamless access to their finances on the go. Headquartered in Sydney and supported by a dedicated 24/7 local contact centre, Commonwealth Bank continues to lead the industry in delivering top-notch banking solutions tailored to the needs of Australians.

Discover why Commonwealth Bank is a trusted favourite among Australians and explore their range of banking products and services below.

Macquarie may not be the largest player in the banking space, but when it comes to customer satisfaction, they're leading the pack according to Aussies.

As a fully Australian-owned and locally operated bank, Macquarie offers a range of banking solutions tailored to meet the diverse needs of customers. From home loans to savings accounts and beyond, Macquarie prioritises customer satisfaction above all else.

This year, Macquarie has been honoured with a prestigious award in the Mozo People’s Choice Awards for Customer Satisfaction - Home Loans, showcasing their commitment to providing exceptional service and support to their customers.

Recognised as a standout winner in the Mozo People’s Choice Awards, People's Choice has earned a loyal and highly satisfied customer base of 100% member-owned Aussies.

As a customer-owned bank, People's Choice says they prioritise the needs of its members above all else. With a range of banking solutions designed to meet the diverse needs of customers, including home loans, savings accounts, and more, People's Choice is committed to delivering excellence and reliability.

This year, People's Choice has been awarded for Most Recommend as voted by Australians themselves.