Mozo peoples choice awards 2022

Mozo People’s Choice Awards for Banking 2022

We surveyed thousands of Aussies to find out their opinion on how well their banking providers are living up to their expectations across a range of areas from trustworthiness through to customer service. Check out the honours list for 2022 and who Aussies deemed as their most preferred banking providers.

Customer Satisfaction - Credit Cards

Excellent Customer Service

Highly Trusted

Mobile Banking Experience

Most Recommended

Outstanding Customer Satisfaction


Banking award winners

Whether you prefer more traditional ways of banking, or the ever-growing trend of digital banking; finding the right organisation for everyday banking, acquiring a loan or taking out a credit card, is imperative if you want to get more bang for your buck.

“Banks come in all shapes and sizes, each with their own set of products and services that appeal to the varying needs of Australians nationwide,” said Peter Marshall, Mozo People’s Choice Awards adjudicator.

“In this year’s awards, we surveyed over 3800 Australians about their banks and how well they were living up to their expectations as customers. And of the 85 banks that were considered for these awards, these are the People’s Choice for 2022.”

Bank Australia logo

Bank Australia People’s Choice Awards 2022

Most Recommended Outstanding Customer Satisfaction
Most%20 recommended Outstanding%20 customer%20 satisfaction

Bank Australia’s main focus is on sustainability and providing Australians with an ethical banking choice. As a customer-owned bank with B Corporation credentials, Bank Australia does things a little differently. It promises to put customers at the centre of the bank, balance purpose and profit, and make decisions that have a positive impact on people, communities and the planet.

Bank Australia offers a full suite of personal banking products from home loans, personal loans, savings and deposit products. Founded in 1957 as the CSIRO Co-operative Credit Society, in 2011 it became Australia’s first customer-owned bank.  

Bank Australia is an Aussie favourite having won multiple Mozo People’s Choice Awards over the last decade. To see some of the products Bank Australia offers, see below

Bendigo Bank logo

Bendigo Bank People’s Choice Awards 2022

Highly Trusted Excellent Customer Service Outstanding Customer Satisfaction
Highly%20 trusted Excellent%20 customer%20 service Outstanding%20 customer%20 satisfaction

Bendigo Bank has focused on innovative, competitive, and accessible banking for its customers since opening its doors over 160 years ago. 

As one of Australia’s biggest banks, Bendigo Bank has delivered many firsts over the years. It was the first Australian bank to introduce green loans and home loan offset accounts. It was also the first lender globally to offer a digital home loan application in partnership with online fintech Tic:Toc.

A consecutive Mozo People’s Choice Award winner for the last seven years, Bendigo bank is a clear stand out with Australian customers. To review some of the banking products Bendigo Bank offers, see below.

IMB Bank logo

IMB Bank People’s Choice Awards 2022

Most Recommended Highly Trusted Excellent Customer Service Outstanding Customer Satisfaction
Most%20 recommended Highly%20 trusted Excellent%20 customer%20 service Outstanding%20 customer%20 satisfaction

Established in 1880, IMB Bank has been helping people achieve their financial goals for 140 years and counting. It offers a full range of competitive banking products and services including; home and personal lending, savings and transaction accounts, term deposits, business banking, and can arrange financial planning, insurance and travel products.

The award-winner provides simple and secure digital banking solutions online and on mobile, and customers enjoy access to free automated phone and internet banking, and a team of professionals at its locally based contact centre.

With wins across four different categories in this year’s Mozo People’s Choice Awards awards, it’s safe to say that IMB Bank has got the backing of everyday Aussies. To check out some of the products and services IMB bank has to offer, see below

ING logo

ING People’s Choice Awards 2022

Most Recommended Mobile Banking Experience Excellent Customer Service Outstanding Customer Satisfaction
Most%20 recommended Mobile%20 banking%20 experience Excellent%20 customer%20 service Outstanding%20 customer%20 satisfaction

ING changed the way Australians bank 20 years ago by launching the country's first high interest, fee-free online savings account. Now Australia's fifth largest bank, ING has more than 2 million Australian customers.

Headquartered in Sydney with a 24/7 local contact centre, ING offers retail banking products including; superannuation, home loans, savings accounts, bank accounts and much more.

This is the tenth year ING has taken out multiple titles in the Mozo People’s Choice Awards, so it’s little wonder they are a much-loved banking favourite of Australians this year too. To find out more of what ING has to offer, see below

Up logo

Up People’s Choice Awards 2022

Most Recommended Mobile Banking Experience Highly Trusted Outstanding Customer Satisfaction
Most%20 recommended Mobile%20 banking%20 experience Highly%20 trusted Outstanding%20 customer%20 satisfaction

Neobank Up says it is laser-focussed on building the best digital banking experience on earth. It launched in October 2018 and has grown at rocket speed since with approx 450,000 Australians now banking with them.

Whether it’s to help customers smash their savings goals or get on top of their spending, UP has product features to match. It offers everyday banking and savings accounts which have standard features like pay splitting, saver pools, round ups and budget tracking built in. 

With wins in four different Mozo People’s Choice Awards categories for 2022 and two consecutive years of making the winner’s list, Up’s way of banking is evidently a hit with Australians. To find out what Up has to offer, see below.

Heritage Bank logo

Heritage Bank People’s Choice Awards 2022

Highly Trusted Excellent Customer Service
Highly%20 trusted Excellent%20 customer%20 service

Heritage is one of Australia's largest customer owned banks and no stranger to the Mozo People’s Choice Awards winners list. With a history dating back to 1875, Heritage Bank has grown to serve over 4 million Australians in every state and territory. 

Owned by their customers, not shareholders, Heritage Bank’s focus is on putting people first. It offers a full range of personal banking products including loans and deposit products. 

Heritage is a fan favourite with multiple People’s Choice Award wins spanning across the last decade.To find out more about what Heritage has to offer customers, see some of its products listed below.

Newcastle Permanent logo

Newcastle Permanent People’s Choice Awards 2022

Excellent Customer Service
Excellent%20 customer%20 service

As Australia’s second largest customer-owned financial institution, Newcastle Permanent has been helping customers with their first homes through to investment properties for more than 117 years. Built by people looking for an alternative to the major banks, they were a stand-out in this year’s awards for excellent customer service.

Newcastle Permanent is a mutual building society that prides itself on putting customers first. With no shareholders, it offers competitive rates, and a commitment to the community to make their products customer centric.

Newcastle Permanent scooped up many awards over the last few years, and in 2022 were crowned for Excellent Customer Service. To compare some of its products see below.

American Express logo

American Express People’s Choice Awards 2022

Customer Satisfaction - Credit Cards
Customer%20 satisfaction%20 %20 credit%20 cards

American Express is globally recognised for its range of credit cards and rewards programs. In Australia and New Zealand it has 26 card products to choose from, so customers are likely to find one that’s right for their spending needs whether they are looking for an everyday option or to earn flight and travel rewards. Its cards are accepted at thousands of Australian retail outlets and millions of places around the world.

American Express has been a Mozo People’s Choice Award winner every year since 2015. See below some of the products American Express has to offer.

Coles logo

Coles People’s Choice Awards 2022

Customer Satisfaction - Credit Cards
Customer%20 satisfaction%20 %20 credit%20 cards

Famous for its supermarkets, Coles introduced its first credit card in 2003, and has since expanded into other financial services including car, home and pet insurance and personal loans.

It was awarded its first Mozo People’s Choice Award way back in 2013 and has received numerous awards ever since. Voted highly by Aussies for Customer Satisfaction the Coles range of credit cards include no annual fee, rewards and low rate options. See below some of the options Coles has in their repertoire.

St.George logo

St.George People’s Choice Awards 2022

Customer Satisfaction - Credit Cards
Customer%20 satisfaction%20 %20 credit%20 cards

St.George Bank is one of Australia's leading retail and business banking brands and part of the Westpac group since 2008. It has a large network of branches across NSW and online banking options across all products ranging from home loans, credit cards through to everyday banking and savings products.

With a win this year in Customer Satisfaction for Credit Cards, Australians have been rating the bank highly ever since 2012 in the Mozo People’s Choice Awards. To review some of the banking products they offer, see below.

FAQs

How many banking providers were considered for the Mozo People’s Choice Awards?

There were 85 banking providers that competed head to head for the 2022 awards. Some of the financial providers included were:

  • 86 400
  • Alex Bank
  • Athena
  • Bankwest
  • Bendigo Bank
  • BOQ Specialist
  • Citi
  • Defence Bank
  • Greater Bank
  • Harmoney
  • HSBC
  • ING
  • Judo Bank
  • ME
  • NRMA
  • OurMoneyMarket
  • Plenti
  • Police Bank
  • Qudo Bank
  • Suncorp
  • Symple Loans
  • UBank
  • VIrgin Money
  • Westpac

To see the full list of those considered, check out the methodology report.

What’s the best bank?

Finding the right bank for you really depends on your personal financial needs. The Mozo People’s Choice Award winners are a good place for you to begin your search, with existing customers rating them highly for things like customer service, reputation and overall satisfaction.

How did you determine the winners for each Banking Award?

Close to 4000 Australians were surveyed in the banking category. In each category, all providers who received at least 30 responses were eligible. The judges then ranked providers in order by average rating, and then determined an appropriate cut-off point to separate winners from the rest. More information can be found in our People’s Choice Awards methodology report

I work for one of the winning banks. How can we promote our award win?

Kudos to you! We have a range of promotional options available, please get in touch with our account management team.