Customer service exemplary. Any questions answered expertly and clearly explained. New service connection completed quickly.
Alinta is a WA based company.The discount rates and incentives are very competitive.They are moving towards more sustainable energy resources which is a big positive and the only way forward in the future.
Alinta is a problem-free company to deal with and always ready to help if & when needed. I have never had any negative issues with them & I can't speak highly enough of their service.
The rate was competitive and the connection service was quick. I was offered free one-year NRMA membership.
I am a pensioner and Alinta gas helps sort direct debits for payment which allows me to make fortnightly increments for my account. It's a big help and saves on a one only payment and a larger amount. There have been times when I have been late with payments and Alinta Gas really helped me out.
I have been a customer of Alinta for many years and anytime I have had a query it has been dealt with professionalism and friendliness. Their bills are easy to understand and are sent in plenty of time for me to pay. Definitely recommend them as a provider.
Have always enjoyed a reliable service and have experienced no problems at all in all the time we have used them.
Always happy with this company. Service when requested has always been given with assistance to solve any problems etc. We receive a text to advise of delivery. Pensioners can receive a discount .They are aware of the future of energy in the environment.
I’ve always had good dealings with Alinta Energy. Customer service is good and they’ve resolved my queries quickly and professionally.
I have had issues with simply energy even though I've been with them the longest. They have many times, put my bills up and said I didn't pay, but I keep all my receipts and once they realise this it changes. So this happened recently,(this week), with my gas bill, and once they realised I'd paid what I said I had, they put my bill up to nearly $500 and said that it was the 'seasonal rate!'. They have done this a few times too, so if it is seasonal then why not do it every year!? I'm about ready to sign up elsewhere. I wouldn't refer them to anyone I know!
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