Kleenheat is not only West Australian run but also West Australian owned. They provide a discount if you have you have your payment deducted directly from a bank account and you get rewarded for paying your bill on time, a win win for loyal customers.
The provider's service seems reasonable and on par with others. The pricing is quite high but when mathematically compared to other provider's charges, it was found to be at the lower end, however this research was undertaken 12 months ago.
Kleenheat has provided us with gas for many years now. We switched because they provided the same product at a lower price. Recently we experienced a leaking gas meter. The serviceman came out quite promptly. He fitted a new meter and pipe and went beyond by fixing the meter box which was about to shed its door. A very pleasant and competent man.
I received a call from them to change my plan. I didn't understand any of it on the phone, and felt rushed and pressured to change on the spot without knowing what I was changing to. It didn't feel good to be cornered like that.
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