There would be some cons for this energy provider but they're constantly working on fixing issues and I'm glad I'm part of this company. Very fair gas prices and discounts for pensioners as well.
Alinta energy is a family friendly energy provider. I have been a customer for 29 years and have no problems giving a good reference as they're compassionate if your having financial hardship, they're being brilliant during the Covid-19 crisis which has been hard on everyone this year.
Customer service is the most important aspect of any field, especially in a market where you’re not buying anything tangible. My provider Red Energy helped me immensely during the COVID struggle where I could not afford the bill. They made me a payment plan over 2 months which really eased the pressure and even checked in with me mid way through to see how I’m going.
I like this provider for their clear billing and set up as an ongoing/new provider. If you are interested in this provider, you should be aware of new billing changes and be clear to set expectations between AGL and yourself. This will allow for open and diverse communication to avoid unwarranted changes in the service. Greater awareness over the sustainability and 'green' action undertaken by AGL could be increased for new customers.
Kleenheat are easily the best provider around. They were easy to sign up to with, have good benefits and discounts and the benefits dont stop when you sign up. They have monthly incentives/competitions that reward you for being a member. The billing system is super easy and transparent and come straight to your inbox and with direct billing its super easy to never forget a bill.
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