Credit cards, car loans, savings accounts and more from Australia’s favourite banks

Kelly Emmerton

12 Jun 2019

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Ever asked for recommendations from friends and family before committing to a choice? So have we! And while that might work for things like which pizza place is better or whether you can really pull off that hat, when it comes to decisions about your finances, asking your mates might not cut it.

That’s where the Mozo People’s Choice Awards come in. By asking thousands of everyday Aussie customers to rate their banking providers, insurers and electricity providers based on customer satisfaction, friendliness, trust and whether they’d recommend them to others, these awards can help you make the right call about your banking needs.

We surveyed genuine customers about a total of 141 different banking institutions, 48 car insurers, 53 home insurers and 32 electricity retailers to find Australia’s favourite service providers.

If that sounds a little overwhelming, don’t worry. We’ve selected a few of the banks, credit unions, insurers and energy retailers Aussies voted as their favourites, then crafted this list of our product picks from each to give you a taste of what’s on offer.

Promoted

CUA Everyday Account
  • CUA won Mozo People’s Choice Awards for Outstanding Customer Satisfaction, Highly Trusted and Customer Satisfaction - Bank Accounts

  • No account keeping fees

  • Unlimited free transactions from counter deposit, phone, internet, cheque and EFTPOS

Australia’s largest credit union, with 50 branches across the country, CUA, has customer service down to a tee and took out three Mozo People’s Choice awards. It’s bank account is a standout, offering unlimited fee-free everyday transactions, no fees just for having the account, and the option to use Google PayTM, Apple Pay and Samsung Pay. If you need a new bank account with a credit union that will treat you right, this one’s a no brainer.

Promoted

American Express Velocity Platinum Card
  • Amex won a Mozo People’s Choice Award for Customer Satisfaction - Credit Cards

  • Up to 100,000 bonus Velocity points when you spend $1,000 a month in the first 4 months

  • Free Virgin Australia return domestic flight every year after first spend

Australia has spoken: Amex does credit cards right. While American Express has a suite of credit cards out there to suit different budgets and needs, the Velocity Platinum is one of our favourites. Not only does it come with a tonne of bonus points and a free Virgin Flight each year, but you can also scoop up 1.25 Velocity points per $1 on regular spends. That’s plenty of value to help you justify the $375 annual fee.

Promoted

Bank Australia Bonus Saver
  • Bank Australia won Mozo People’s Choice Awards for Outstanding Customer Satisfaction, Excellent Customer Service, Highly Trusted, Most Recommended

  • 2.30% p.a. special interest rate

  • 2019 Mozo Experts Choice Excellent Banking App winner

With a focus on sustainability and giving back to the community, it’s no surprise to see Bank Australia in the Mozo People’s Choice Award winners list. Our product pick is the Bonus Saver, which comes with 2.30% p.a. bonus interest rate when you deposit a minimum of $100 and make no withdrawals in the month. It also features unlimited free BPay, phone banking, over the counter and online deposits, to help you grow your savings.

Promoted

People's Choice Credit Union Discounted Personal Car Loan
  • People's Choice Credit Union won a Mozo People’s Choice Award for Excellent Customer Service

  • Fixed rates from 5.64% p.a. (5.99% p.a. comparison rate)*

  • $0 monthly fees on Peoples Choice Credit Union Zip bank account

In case the name didn’t already give it away, our Mozo People’s Choice Awards show that customers really are happy with People’s Choice Credit Union. One of the products we love from this community minded credit union is the Discounted Personal Car Loan, with competitive fixed rates, features like free extra repayments and a redraw facility, plus the option of weekly, fortnightly or monthly repayments.

Promoted

Youi Comprehensive Car Insurance
  • Youi won Mozo People’s Choice Awards for Excellent Customer Service, Excellent Claims Experience, Most Recommended

  • 20% discount on Youi Contents Insurance if you have Youi Car Insurance

  • 24/7 emergency claims assistance

If you ever need to claim on your car insurance, you want to know you’re with an insurer that will look after you. Our Mozo People’s Choice Awards showed that Aussies are impressed with the way Youi handles claims and customer service. Youi offers car insurance policies tailored to your needs, based on factors like what you drive, where you drive it and how often. There’s also flexible excess and roadside assistance included in the policy.

Promoted

Momentum Energy Smile Power Flexi
  • Momentum won Mozo People’s Choice Awards for Excellent Customer Service, Clearest Power Bills

  • Available in Victoria, NSW and South Australia

  • 100% Australian owned and operated

If the winter chill has got you looking at new energy plans, check out Momentum, voted a favourite by genuine customers. Momentum plans don’t have any discounts to confuse you - just great value energy. It’s owned by Hydro Tasmania, one of Australia’s largest generators of renewable energy. And if it turns out the SmilePower Flexi isn’t for you after all? There are no exit fees to switch plans.

Check out the full list of Mozo People’s Choice Award winners.

Mozo may receive advertising fees from the financial institutions, issuers of financial or credit products and third party advice providers that are shown on this page. These fees are based on a cost per click, cost per acquisition, or a fixed fee.