| Product | Account fee | Payment options | Interest rate |
|---|---|---|---|
| Everyday Account |
$0.00 |
Apple Pay, Google Wallet, PayID, Samsung Pay |
0% p.a. |
| Everyday Edge Account |
$0.00 |
Apple Pay, Google Wallet, PayID, Samsung Pay |
0% p.a. |
| Everyday Youth Account |
$0.00 |
Apple Pay, Google Wallet, PayID, Samsung Pay |
0% p.a. |
Mozo users have rated Great Southern Bank bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.
423 Reviews
I have been with GSB for many many years now and their service is wonderful, home loans are great and are not outsourced to overseas call centres.
Read full reviewI have been with GSB for many many years now and their service is wonderful, home loans are great and are not outsourced to overseas call centres.
I have been a client of Great Southern Bank (formerly CUA) for 35 years. They were great. I would call if I needed to and a friendly staff member would effortlessly help. Not so now. I have wasted hours on my phone to get things sorted. I have an E Saver account with a small interest rate of just over 1% and I rang to see what that interest rate was. The person on the phone would not tell me as they did not have my birthdate recorded after 35 years. I asked for the account with the highest rate and was told it was also an E saver. I wondered why my account did not have this rate. After many calls and a few weeks I was told it was easy to transfer my account on the phone. I asked for my interest to be backdated to my first enquiry and was told no it could not. Now moving to hopefully a more efficient, caring organization that is customer focused like they used to be.
Read full reviewI have been a client of Great Southern Bank (formerly CUA) for 35 years. They were great. I would call if I needed to and a friendly staff member would effortlessly help. Not so now. I have wasted hours on my phone to get things sorted. I have an E Saver account with a small interest rate of just over 1% and I rang to see what that interest rate was. The person on the phone would not tell me as they did not have my birthdate recorded after 35 years. I asked for the account with the highest rate and was told it was also an E saver. I wondered why my account did not have this rate. After many calls and a few weeks I was told it was easy to transfer my account on the phone. I asked for my interest to be backdated to my first enquiry and was told no it could not. Now moving to hopefully a more efficient, caring organization that is customer focused like they used to be.
Great Southern Bank provides face to face service at their branches Although the amount of branches has decreased, there is still one local to me. I find that the staff are helpful, they listen to my needs, and assist when required. They are still like the local credit union and seem to provide personal service and value their customers.
Read full reviewGreat Southern Bank provides face to face service at their branches Although the amount of branches has decreased, there is still one local to me. I find that the staff are helpful, they listen to my needs, and assist when required. They are still like the local credit union and seem to provide personal service and value their customers.
After 35 years with Great Southern Bank (formerly CUA) I am now told I need to provide my birthdate to talk with someone. Over 35 years I have talked with many staff and have items actioned but now need to fill in a form and provide 100 points of id by certification. I can't believe that they have lost this information and now I have to take time to organize this. The call itself took 25 minutes for someone to tell me this. This first person could not turn on their mic. I think the call center may have been outsourced overseas as I did not have these problems in the past. I will be moving.
Read full reviewAfter 35 years with Great Southern Bank (formerly CUA) I am now told I need to provide my birthdate to talk with someone. Over 35 years I have talked with many staff and have items actioned but now need to fill in a form and provide 100 points of id by certification. I can't believe that they have lost this information and now I have to take time to organize this. The call itself took 25 minutes for someone to tell me this. This first person could not turn on their mic. I think the call center may have been outsourced overseas as I did not have these problems in the past. I will be moving.