based on 2240 Great Southern Bank product reviews as rated by Mozo community

Great Southern Bank bank accounts

Great Southern Bank is an alternative to the big banks, offering financial, health and insurance solutions to over 500,000 Aussies. As a mutual, it's run by members for members, and reinvests in making its service better for customers and supporting local communities. 

Among its banking product suite, Great Southern Bank offers a range of home loans, personal loans, credit cards, savings accounts. 

Plus it won a 2023 Mozo Experts Choice Award for best Everyday & Savings Bank of The Year and Exceptional Everyday Account.

Great Southern Bank offers the following bank accounts

Rates and fees verified as correct at 8 December 2023. Other information correct at the time of writing. Advertiser disclosure.
Product Account fee Payment options Interest rate
Everyday Account

$0.00

Apple Pay, Google Wallet, PayID, Samsung Pay

0% p.a.

Everyday Edge Account

$0.00

Apple Pay, Google Wallet, PayID, Samsung Pay

0% p.a.

Everyday Youth Account

$0.00

Apple Pay, Google Wallet, PayID, Samsung Pay

0% p.a.

How are Great Southern Bank bank accounts rated?

Mozo users have rated Great Southern Bank bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of bank-accounts
Great Southern Bank bank accounts
Overall
Price
Features
Customer service
Convenience
Trust

423 Reviews

Recent Great Southern Bank bank account reviews

Great Southern Bank Bank Account
Overall 10/10
Highly recommended

I have been with GSB for many many years now and their service is wonderful, home loans are great and are not outsourced to overseas call centres.

Read full review

I have been with GSB for many many years now and their service is wonderful, home loans are great and are not outsourced to overseas call centres.

Price
10/10
Features
10/10
Customer service
10/10
Convenience
10/10
Trust
10/10
Less
Ainsley, New South Wales, reviewed 21 days ago
Great Southern Bank Bank Account
Overall 1/10
Poor customer service

I have been a client of Great Southern Bank (formerly CUA) for 35 years. They were great. I would call if I needed to and a friendly staff member would effortlessly help. Not so now. I have wasted hours on my phone to get things sorted. I have an E Saver account with a small interest rate of just over 1% and I rang to see what that interest rate was. The person on the phone would not tell me as they did not have my birthdate recorded after 35 years. I asked for the account with the highest rate and was told it was also an E saver. I wondered why my account did not have this rate. After many calls and a few weeks I was told it was easy to transfer my account on the phone. I asked for my interest to be backdated to my first enquiry and was told no it could not. Now moving to hopefully a more efficient, caring organization that is customer focused like they used to be.

Read full review

I have been a client of Great Southern Bank (formerly CUA) for 35 years. They were great. I would call if I needed to and a friendly staff member would effortlessly help. Not so now. I have wasted hours on my phone to get things sorted. I have an E Saver account with a small interest rate of just over 1% and I rang to see what that interest rate was. The person on the phone would not tell me as they did not have my birthdate recorded after 35 years. I asked for the account with the highest rate and was told it was also an E saver. I wondered why my account did not have this rate. After many calls and a few weeks I was told it was easy to transfer my account on the phone. I asked for my interest to be backdated to my first enquiry and was told no it could not. Now moving to hopefully a more efficient, caring organization that is customer focused like they used to be.

Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Suzann, South Australia, reviewed 23 days ago
Great Southern Bank Everyday Account
Overall 4/10
Good face to face customer service

Great Southern Bank provides face to face service at their branches Although the amount of branches has decreased, there is still one local to me. I find that the staff are helpful, they listen to my needs, and assist when required. They are still like the local credit union and seem to provide personal service and value their customers.

Read full review

Great Southern Bank provides face to face service at their branches Although the amount of branches has decreased, there is still one local to me. I find that the staff are helpful, they listen to my needs, and assist when required. They are still like the local credit union and seem to provide personal service and value their customers.

Price
4/10
Features
3/10
Convenience
4/10
Trust
4/10
Less
Sharron, Victoria, reviewed 21 days ago
Great Southern Bank Bank Account
Overall 2/10
Poor customer service.

After 35 years with Great Southern Bank (formerly CUA) I am now told I need to provide my birthdate to talk with someone. Over 35 years I have talked with many staff and have items actioned but now need to fill in a form and provide 100 points of id by certification. I can't believe that they have lost this information and now I have to take time to organize this. The call itself took 25 minutes for someone to tell me this. This first person could not turn on their mic. I think the call center may have been outsourced overseas as I did not have these problems in the past. I will be moving.

Read full review

After 35 years with Great Southern Bank (formerly CUA) I am now told I need to provide my birthdate to talk with someone. Over 35 years I have talked with many staff and have items actioned but now need to fill in a form and provide 100 points of id by certification. I can't believe that they have lost this information and now I have to take time to organize this. The call itself took 25 minutes for someone to tell me this. This first person could not turn on their mic. I think the call center may have been outsourced overseas as I did not have these problems in the past. I will be moving.

Customer service
1/10
Convenience
1/10
Less
Suzann, South Australia, reviewed 2 months ago
See all bank account reviews
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