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How competitive is your premium, for the level of cover you get?
How comprehensive is the level of cover for things like personal property, accident or theft, and anything else that's important to you?
How is their customer support and assistance, both during the initial sign-up process and as an ongoing customer?
If you have made a claim with this insurer, how easy was it to lodge your claim? How quickly was your claim resolved?
How reliable and trustworthy are they? How confident are you that they will look after your needs?
What is your overall rating of this insurer?
Would you recommend this insurer to family or friends?