Stay away from Liberty. I have a SMSF home loan and am still paying over 6% interest rate. They have not passed on anything in the last 4 rate cuts, they are hopeless and refuse to pass any cuts. Not very competitive.
Terrible customer service and decision outcome. I submitted an application online with a company that prides themselves to have a decision delivered within 1-2 days, yet 7 days later the only response received is by text message "we are working on it almost there :) ". No other concerns with application and when I asked them more questions they ask for an everyday statement to be uploaded via portal. I've been told that there are no issues with underwriting the loan, but still need a statement. This is is one entire week later yet no one can sign off on a statement that was already provided from a branch on an official letterhead, uploaded as PDF format as everyday passbook account does not come with internet access. Asked to accept under exception by higher authority but no answer provided by customer service. I do not recommend to apply with this company, save yourself the hassle and go where they will approve within the same day.
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