Liberty are vampires who prey on vulnerable situations. Time and again they have screwed me over in the past three years of me paying a loan back (at 19% interest!) I was desperate yes, and I'll never make that mistake again. Liberty did nothing to help me when Covid saw me redundant (they LET me allow my loan to catch up to the date I had already paid in advance of). They then told another finance company I was unreliable because of this when I tried to re-finance out of the loan - causing them to reject by finance and impact to my credit rating (which I have been working on furiously to improve for years). To top it off, now that I have the funds to escape this loan (which by the way after paying around $10k off, is still nearly at the initial loan amount), they keep changing the payout fee (in fact it has gone UP in the space of a week, and within that week I actually had a loan repayment direct debited!). VAMPIRES that should be disgusted in themselves honestly, I hope that if you are in a bad financial situation you read my review and are wary of Liberty and spread the word - they will do everything they can to sabotage your chances of escape.
Absolutely terrible! When we tried to pay out the account and finalise our loan, after making numerous phone calls and writing emails we had no response. They make it impossible to leave, I guess there is more value in keeping us so we can keep paying all the high interest and the monthly fee.
Terrible customer service and decision outcome. I submitted an application online with a company that prides themselves to have a decision delivered within 1-2 days, yet 7 days later the only response received is by text message "we are working on it almost there :) ". No other concerns with application and when I asked them more questions they ask for an everyday statement to be uploaded via portal. I've been told that there are no issues with underwriting the loan, but still need a statement. This is is one entire week later yet no one can sign off on a statement that was already provided from a branch on an official letterhead, uploaded as PDF format as everyday passbook account does not come with internet access. Asked to accept under exception by higher authority but no answer provided by customer service. I do not recommend to apply with this company, save yourself the hassle and go where they will approve within the same day.
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