Mozo guides

How to switch NBN providers

How to switch NBN providers

Whether you’re no longer happy with your current NBN provider, or you’re simply after a better deal - there are plenty of reasons as to why you might want to switch broadband plans.

But if you’ve been putting it off because you’re worried about the process, then fear not - switching NBN providers can be a piece of cake! 

Here are some basic steps you can take to get the ball rolling on making the switch:

Step 1: Compare your NBN Plan options

The first step to getting a better NBN deal is finding a better NBN deal. So, the first thing you’ll want to do is compare your internet plan options to see what’s out there. 

Once you’ve narrowed your options down to just a few NBN deals, you’ll want to go through each one with a fine-toothed comb to pick the one that best fits your needs.

Here are some things to consider when choosing an NBN plan:

  • How much internet do you need?
  • What speed do you need?
  • Lock-in or no lock-in contracts?

See what NBN is available in your area:

You’ll also want to check that the plan you’re after is available where you live. Just pop your address into this NBN address search tool to bring up a list of services available in your area.

Step 2: Check whether you’re out of contract

Found the NBN provider for you? Great! Now, before you make your move, first, you’ll need to check whether you’re locked in with your current internet provider.

If you’re still under contract with your current NBN provider, you’ll either need to wait it out until your contract ends or potentially cop some hefty cancellation fees for breaking the contract before its end date. Get in touch with your provider to ask about early termination fees if you’re not sure.

Step 3: Get ready to make the NBN switch

Once you’ve found the provider you like and confirmed that you’re not under contract, it’s time to start setting things in motion to switch your NBN.

Get in contact with the new broadband provider you’re looking to switch to and sign up to your desired plan. Once again, clarity is key to saving money. So be sure to check whether there are any extra costs involved with transferring to another broadband provider.

Step 4: Cross your T’s & dot your I’s

Once you’ve arranged the switch with your new NBN provider, then here are some of the things you’ll want to do to prepare for the transfer:

  • Back up your data: Was your email address given to you by your current NBN provider? If so, then you’ll want to back up any emails, files or other information you have under that account before the transfer so that you don’t lose anything once your access gets cut off. 
  • Phone number: Have a phone number tied to your current internet plan that you want to keep when you switch? Be sure to let your current broadband provider know so your new provider can arrange this.
  • Check your equipment: You likely won’t need a new modem, router or other new equipment if you’re only switching from one NBN plan to another - but always double-check to be sure.
  • Cancel your old service: Depending on the provider, your new internet provider will contact your old one to inform them of the switch. But you should always contact your old provider to cancel your previous service once your new one is up and running just to be safe.

The transfer itself is pretty streamlined. So you’ll probably only be disconnected for an hour or so if that, while the transfer is happening.

To learn more, go check out our NBN hub, where you’ll find lots of guides and all the latest NBN news. Otherwise, use our NBN comparison table below to compare NBN plan options or see our article on the Best NBN plans for 2021.

Compare broadband deals:

Mozo may receive payment if you click to the website of one of the products below currently available via our partner, WhistleOut. They do not compare the entire market, but you can see more options by clicking on the View Full Results link in the table.
Last updated 24 July 2024
Rhianna Dews
Rhianna Dews
Senior Money Writer

Rhianna has a Master of Journalism and Communication from UNSW, and has contributed to several consumer publications including TechRadar, Simply Living Australia, Beauty News Australia, Beauty World News and Fashion Gone Rogue. With over eight years of experience helping consumers make the most of their money, and a background in creating content for brands including Foxtel and Vodafone, means she's always the first to know the latest consumer trends. Her focus is on millennial money motivation and helping Aussies make smart money moves in personal loans, credit cards and online shopping.