Mozo: 49% of Aussies unhappy with their energy provider, but aren’t doing anything about it

Ceyda Erem

Wednesday 11 March 2020

From writing a Google review to sharing a negative experience of Facebook, Aussies aren’t shy when it comes to speaking their minds.

And according to new Mozo research, it looks like Australia aren’t hold back when it comes to how they feel about their energy providers either. 

While 49% of Australians revealed that they aren't happy with their current energy provider, one in four admitted that they'd never reviewed their energy bill or considered making the switch to another provider.

A further 17% confessed to only reviewing their energy bill every two to five years

“While it’s never been easier to switch energy providers, half of Australians are dissatisfied with their current provider and sluggish to switch. Mozo research found that the more likely you are to review and switch, the more likely you are to be happy with your energy provider,” said Mozo Director, Kirsty Lamont. 

“Energy providers change their pricing and plans all the time so if you’ve never changed your service, chances are there is a better deal out there for you.” 

RELATED: Wholesale energy prices fall, but will Aussies see a difference in their electricity bills?

Younger Aussies aged between 18-24 were the worst when it came to reviewing their bills while also reporting the highest levels of dissatisfaction, with three out of four unhappy with their current provider. 

70% of those over the age of 65 were likely to haggle to get a better price, compared to only 29% of 18-24 year olds.

Aussies over the age of 51 reported the highest level of satisfaction (60%) but are also more likely to haggle and switch (68%). 

Men were more proactive when it came to switching, with 63% reviewing their bill within a year, compared to only half of women. 

Lamont went on to explain that with the energy market welcoming a number of new players in recent years, there’s no reason for Aussies to stay loyal to their current providers. 

“The energy market in Australia has been shaken up with smaller energy players offering more transparent billing, competitive pricing and, easier usage monitoring. This is forcing more established players to improve their offerings and we’re seeing major changes to the energy industry as we know it,” says Lamont. 

“Energy users have more power than ever before, so there’s no need to stay with a provider that leaves a bad taste in your mouth.” 

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More importantly, reviewing your energy bill can also mean big savings. 

Following a Mozo number crunch on 427 plans from 37 electricity providers, households would be able to save $544 a year on average by making the switch to a better value energy deal.

“Don’t settle for ‘good enough’ when it comes to your energy provider, settle for the best,” said Lamont. 

So if you’re ready to find out if you could be on a better energy deal, enter your postcode below to get started!

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