Australia’s most highly rated insurance companies in the 2022 Mozo People's Choice Awards

Man and woman holding keys in front of house. Mozo People's Choice 2022 banner below for highly rated insurance providers.

Is it renewal time for your home or car insurance policy? Looking for something with better value? Well you’re in luck, because the highly-valued opinions of fellow Australians have just landed with the 2022 Mozo People’s Choice Awards.

Every year, these special awards showcase the perspective of every Aussies on everything from the banks they trust to insurance providers they rate the highest. 

This year, the awards are no different. In a survey conducted this March, over 2,000 Aussies gave their thoughts on dozens of different insurance providers, including those offering home and car insurance

Participants were asked to rate providers they use in a number of categories: customer satisfaction, customer service, trust, sign-up experience, claims experience, and whether or not they’d recommend their providers to friends or family.

But who were the winners, you ask? Here’s a quick roundup.

2022 Car Insurance winners

Out of 40 options, only 8 car insurance providers made the cut with Aussies this year. Better still? They each walked away with at least two awards. 

As winners in all six categories, RAA and RAC are 2022’s best, highly rated for their Outstanding Customer Satisfaction and Excellent Customer Service. They were also voted as Highly Trusted, with particular praise for their hassle-free Sign-Up and Claims processes. 

All together, these virtues made RAA and RAC some of the Most Recommended car insurance providers of the year, according to Aussie drivers. This slew of gold stars should pair very nicely with their 2021 Mozo Experts Choice Awards wins – again, two each. 

The next biggest winner was Shannons, who followed up the first-place tie with a respectable 5 wins, including for Customer Satisfaction and Service, Trust, easy Sign-Up, and Most Recommended. 

GIO followed closely with 4 wins, while RAVC took home three.  

NRMA and RACQ each won twice, both for Customer Satisfaction and Most Recommended. Those in the know will remember NRMA smashed it out of the park last year as the MECA Quality Insurance Provider of the Year^, so it’s great to know they’re popular with experts and actual customers alike.

2022 Home Insurance winners

There were ten home insurance winners this year, with each awardee taking home at least one coveted title.

RAC once again came through as one of the highest rated, winning in all six categories for its outstanding Customer Satisfaction and Customer Service, trustworthiness, and easy sign-up/claims processes. Definitely a no-brainer for Most Recommended, too!

RACQ and RAA were hot on its heels with 5 wins each, including for customer service/satisfaction and Most Recommended. 

Woolworths was a surprisingly strong victor, with 3 wins for Customer Service, best Sign-Up experience, and Most Recommended.

GIO was another top-contender, taking home 3 awards for highly-rated Customer Satisfaction and great sign-up and claims processing.

BudgetDirect was another three-timer, which pairs nicely with their 2021 Value Insurance Provider of the Year Mozo Expert’s Choice award.

While last but by no means last, Westpac, Youi, and Apia each earned one award, Westpac for Highly Trusted and both Youi and Apia for Excellent Customer Service.

RELATED: Most highly rated bank accounts of 2022

If you’re in the market for car or home insurance, head on over to our dedicated car insurance and home insurance hubs to compare a range of policies and read through our latest news and guides.

For a full list of winners and our methodology report, visit our 2022 Mozo People’s Choice Awards page. There, you could also find a copy of our methodology report to see how we did it.

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  • Comprehensive Car Insurance

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  • Comprehensive Car Insurance

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    Choice of repairer
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    • Pay As You Drive Cover With Pricing Tiers Available For Limited Kms.
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  • Comprehensive Car Insurance

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    • Comprehensive Car Insurance

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    * Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.

    ^See information about the Mozo Experts Choice Car Insurance Awards