Australia’s most highly rated insurance companies in the 2021 Mozo People's Choice Awards

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Is renewal time just around the corner on your car or home insurance policy? Are you weighing up your options? Well, if you value the opinions of fellow Australians you’re in luck, because the 2021 Mozo People’s Choice Awards have just landed!

For over a decade the awards have aimed to showcase the perspective of Australians on everything from the banks and financial institutions they trust most to the insurance companies they rate the highest.

And the 2021 Mozo People’s Choice Awards are no different. In a March survey conducted by market research firm Ipsos, over 2,000 Australians gave their verdict on their insurance, rating a total of 50 car insurance and 57 home insurance providers.

For both types of insurance, Australians were asked to rate the insurance companies they use on a number of factors: customer satisfaction, customer service, trust, sign-up experience, claims experience and whether or not they’d recommend their provider to friends or family.

So, who were the winners you ask? Here’s a quick rundown.

2021 Car Insurance winners

In total, nine car insurance providers walked away with at least one Mozo People’s Choice Award in 2021.

With five awards apiece, state-based companies RAA, RAC and RACQ, along with specialist insurer Shannons, were the biggest winners - each taking out awards for Outstanding Customer Satisfaction, Excellent Customer Service, Highly Trusted and Most Recommended.

Youi featured on the winners list once again, taking out a 2021 People’s Choice Award in the Most Recommended category. The latest win adds to the Exceptional Value Car Insurance prize Youi took out in the 2020 Mozo Experts Choice Awards.

Woolworths also proved a popular pick with Australian drivers, taking out a 2021 People’s Choice Award for Outstanding Customer Satisfaction. Like Youi, the latest win for Woolworths adds to the 2020 Mozo Experts Choice Award it picked up for Exceptional Value Car Insurance.

2021 Home Insurance winners

There were also nine home insurance winners in the 2021 Mozo People’s Choice Awards, and once again, insurance companies with a real region-specific focus were among the most popular with Australians.

Queensland-based RACQ (six awards) and South Australian-based RAA (five awards) were the most awarded insurance companies, each taking out wins in the Outstanding Customer Satisfaction, Excellent Customer Service, Highly Trusted, Sign-Up Experience and Most Recommended categories.

Meanwhile, fellow auto clubs RAC (three awards) and RACV (two awards) were also regarded highly with home owners.

Youi also stood out from the pack with three 2021 Mozo People’s Choice Awards for Excellent Customer Service, Excellent Claims Experience and Most Recommended.

RELATED: Australia's top rated banking providers in the 2021 Mozo People's Choice Awards

Looking to insure your car or home but don’t know where to get started? Head on over to our dedicated car insurance and home insurance hubs to compare a range of policies and read through our latest news and guides.

Or if you’re interested in seeing the full list of insurance winners, plus the winners in all our other categories, visit our 2021 Mozo People’s Choice Awards page. There you’ll also be able to find a copy of the methodology report for a run through of the awards process.

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    *Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.

    ^See information about the Mozo Experts Choice Car Insurance Awards