Petsy pet insurance

Petsy may cover a range of injuries and illnesses, including injuries due to a motor vehicle accident, burns, poisoning, fractures, snake bites, cancer, heart disease, vaccine-preventable diseases (when your pet is up to date with vaccinations), tick paralysis, ear and eye conditions, arthritis, and more. 

For the full list of inclusions and exclusions, click the details tab under the product at the top of this page, or read through the product disclosure statement (PDS). 

Petsy offers three optional extras that you can add to your policy. These include vet costs for: 

• Specialised therapies, like acupuncture, physiotherapy, and hydrotherapy.
• Dental illnesses, such as dental diseases, gingivitis, periodontal disease, and gingival (gum) tumours and growths.
• Behavioural conditions, including excessive licking, fur pulling, pacing, destructive chewing, anxiety, aggression, and obsessive behavioural disorders. 

Like with most pet insurance policies, general exclusions apply to Petsy’s pet insurance policy. For instance, there’s no coverage for pre-existing conditions, desexing, intentional harm or neglect, routine care (e.g. annual vet checkups), elective surgeries, and more. 

Additionally, any specialised therapies, dental illnesses, or behavioural conditions that you have not paid for as an optional extra will be excluded from coverage.  

For the full list of exclusions, read the Petsy pet insurance PDS. 

You can make a claim through the Petsy website within 90 days of the treatment date. You can complete and submit an online claim form through the Petsy website, or you can have your vet email a copy of the invoice and clinical notes to claims@petsy.com.au. 

If you submit the claim yourself, you’ll need a copy of the vet invoice. If your vet initiates the claim, you’ll be contacted by Petsy to confirm the claim. 

You have the right to cancel your Petsy pet insurance policy at any time by notifying the provider. Petsy may refund overpaid premiums on a cancelled policy, minus compulsory charges like government taxes or levies unless you’ve claimed under the policy during your period of insurance. 

The cancellation process is slightly different if you’re on a monthly policy (instead of a yearly one). Be sure to read the PDS for the full terms and conditions. 

There is also a 30-day cooling-off period, in which you can cancel your coverage and may receive a full refund (minus any non-refundable government charges, taxes, and levies Petsy has paid), as long as you haven’t made a claim during this period.