People's Choice Awards 2018

About the People’s Choice

Mozo founded the People’s Choice Awards for two reasons: to give customers a real voice in the money marketplace; and to give Australia’s true stars the chance to shine. Now in their ninth year, the Mozo People’s Choice Awards recognise organisations with the highest customer satisfaction levels in their industries. The award winners are determined by the results of a nationwide survey conducted by Ipsos on behalf of Mozo. Thousands of Australians were asked to rate the companies they are genuine customers of, with questions focussed on overall customer satisfaction, customer service levels, trustworthiness, friendliness and more. 

In 2018, we received survey data on 148 different banking institutions, 40 car insurers, 50 home insurers and 32 electricity retailers. For details on how we determined the award winners, see our methodology report.

Banking

Outstanding Customer Satisfaction

Bendigo Bank logo

Greater Bank logo

Heritage Bank logo

ING logo

People's Choice Credit Union logo

Excellent Customer Service

American Express logo

Bendigo Bank logo

CUA logo

Greater Bank logo

People's Choice Credit Union logo

Highly Trusted

American Express logo

Bendigo Bank logo

CUA logo

Greater Bank logo

People's Choice Credit Union logo

Staff Friendliness

Bank of Queensland logo

Bendigo Bank logo

CUA logo

Greater Bank logo

People's Choice Credit Union logo

Most Recommended

Bendigo Bank logo

Greater Bank logo

Heritage Bank logo

ING logo

People's Choice Credit Union logo

Customer Satisfaction Everyday Banking

Bendigo Bank logo

Greater Bank logo

ING logo

ME logo

People's Choice Credit Union logo

Customer Satisfaction Credit Cards

American Express logo

Bankwest logo

Bendigo Bank logo

Coles logo

Westpac logo

Car insurance

Outstanding Customer Satisfaction

Apia logo

RAA logo

Shannons logo

Suncorp Insurance logo

Excellent Customer Experience

RAC logo

RACQ logo

RACV logo

Suncorp Insurance logo

Highly Trusted

Apia logo

RAA logo

Shannons logo

Suncorp Insurance logo

Most Recommended

Apia logo

Budget Direct logo

RAA logo

Shannons logo

Home insurance

Outstanding Customer Satisfaction

Apia logo

Budget Direct logo

RAA logo

RAC logo

Excellent Customer Experience

Apia logo

RAC logo

RACV logo

Suncorp Insurance logo

Highly Trusted

Apia logo

RAA logo

RAC logo

Youi logo

Most Recommended

Apia logo

Budget Direct logo

RAA logo

RAC logo

Electricity

Outstanding Customer Satisfaction

Momentum Energy logo

Powershop logo

Red Energy logo

Excellent Customer Service

Powershop logo

Red Energy logo

Simply Energy logo

Clearest Power Bills

Momentum Energy logo

Powershop logo

Red Energy logo

Environmental Awareness

Momentum Energy logo

Powershop logo

Red Energy logo

Excellent Electricity App

AGL logo

Origin Energy logo

Simply Energy logo