Allianz Australia delivers a wide range of personal, commercial and corporate insurance products and services. It is proud to be of service to more than 2 million policy holders and over 50% of Australia's top 200 BRW listed companies have some form of insurance cover with the group. Allianz Australia has approximately 3300 staff and is a wholly-owned subsidiary of the worldwide Allianz Group, one of the world's largest financial services companies. Allianz travel insurance won awards for Excellent Customer Service and Claims Experience in the 2023 Mozo People's Choice Awards.
When I first started looking for car insurance, I was overwhelmed by the options. I needed a company that felt reliable and accessible, especially since I was a new driver. Alliance stood out to me because of its reputation for excellent customer service and straightforward policies. Friends had recommended it, sharing stories of quick responses and helpful representatives. This personal touch made me feel more confident in my choice. Pros Diverse Coverage Options: Alliance offers a variety of coverage plans. I found it comforting to know I could choose from basic liability to more comprehensive options that suited my lifestyle. Affordable Rates: One of the biggest draws for me was the affordability. I was on a tight budget, and Alliance's competitive rates allowed me to get the coverage I needed without breaking the bank. User-Friendly Online Management: Managing my policy online has been a breeze. I can easily access documents, update my information, and file claims with just a few clicks. This convenience has saved me time and stress. Responsive Customer Service: Whenever I had questions or needed assistance, the customer service team was quick to respond. They made me feel valued as a customer, which is something I genuinely appreciate. Cons Claims Processing Delays: While my overall experience has been positive, I did hear from a few friends about delays in the claims process. They expressed frustration when they needed timely support after an accident. Policy Exclusions: Some customers mentioned that certain exclusions in the policies weren’t clearly communicated. It’s crucial to read the fine print to avoid surprises later on. Mixed Customer Feedback: Although many have had great experiences, there are also reports of dissatisfaction. It's a reminder that experiences can vary widely, and it's essential to do thorough research. Limited Discounts: Compared to some competitors, Alliance might not offer as many discount opportunities. This could affect savings for those who are looking to maximize their budget. Conclusion Overall, my journey with Alliance car insurance has been mostly positive. Their commitment to customer service and affordable rates make them a strong contender in the insurance market. However, potential customers should be aware of the mixed feedback regarding claims and exclusions. Taking the time to understand the policy details can help ensure a smoother experience.
Claim made due to water coming up to back door when it rained. Building company came showed pics on phone of situation builder took the photos plus personal ones. Had issues getting photos removed plus getting confirmation it was done. Had the rudest customer service person to deal with and her supervisor was not much better. She wouldn't return my calls. They knocked back claim. It was my problem to fix as it was storm water. I had never made a claim for anything and had been with them for 15+ years. I would NOT recommend them to anyone and have gone to a new company.
Purchased international travel, had to cancel for life threatening medical, was not till December. They refuse to reimburse the full deposit. I will not recommend this Company at all. This insurance was part of the ANZ credit card !
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