Allianz Australia delivers a wide range of personal, commercial and corporate insurance products and services. It is proud to be of service to more than 2 million policy holders and over 50% of Australia's top 200 BRW listed companies have some form of insurance cover with the group. Allianz Australia has approximately 3300 staff and is a wholly-owned subsidiary of the worldwide Allianz Group, one of the world's largest financial services companies. Allianz travel insurance won awards for Excellent Customer Service and Claims Experience in the 2023 Mozo People's Choice Awards.
I’ve been with Allianz for my comprehensive car insurance for a while now, and overall, it’s been a decent experience. One of the big pluses is that they offer really good coverage—everything from personal property to accidents and theft is taken care of, and they even include a hire car option if your car’s out of action after an accident. I also appreciate the emergency repairs coverage, which has saved me a few headaches. However, the premiums aren’t the cheapest, especially if you’re a young driver or living in certain areas. I had to claim once after a fender bender, and while they did handle everything, it took longer than I expected to get my car back. If you’re after speed and quick resolution, you might get a bit frustrated waiting for parts and repairs to be sorted. On the whole, though, Allianz gives me peace of mind with their level of cover, and I feel like I’m in safe hands. Just be ready for the possibility of longer claim times and slightly higher premiums compared to budget insurers.
Claim made due to water coming up to back door when it rained. Building company came showed pics on phone of situation builder took the photos plus personal ones. Had issues getting photos removed plus getting confirmation it was done. Had the rudest customer service person to deal with and her supervisor was not much better. She wouldn't return my calls. They knocked back claim. It was my problem to fix as it was storm water. I had never made a claim for anything and had been with them for 15+ years. I would NOT recommend them to anyone and have gone to a new company.
Purchased international travel, had to cancel for life threatening medical, was not till December. They refuse to reimburse the full deposit. I will not recommend this Company at all. This insurance was part of the ANZ credit card !
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