Citi is the consumer banking arm of Citigroup, one of the world's biggest financial institutions. Citi was the first foreign bank to be granted a banking licence to operate in Australia. Citi is now the largest international bank in the country, serving millions of Australians with credit cards, mortgages, deposit accounts, charge cards and more.
In 2020, Citi were recognised in the 2020 Mozo Experts Choice International Money Transfer Awards as one of the best banks for international money transfers.
Really great to deal with Mary from loans department , Was very helpful and fantastic to deal with.
Citibank customer service in general is terrible. Every time I've called I seem to have an Indian person answer my call who I have trouble understanding (though all have been nice). I have tried to get my monthly statement on a specific date for the last two months with no luck. I even have written confirmation letter from the Citibank Customer Advocacy Unit stating my statement cycle is the 13th of each month, but even today - the 13th of September, they still have not provided me a statement and apparently I will now not receive it until the 24th of September and no one can tell me why. What makes it even more annoying is that via an Online Chat earlier in the day I was told I should receive it by the end of today (being the 13th of Sep) yet having just spoken to someone on the phone earlier today and this evening I won't get it until the 24th of September. I mean, how hard is it to get a customer their Statement, especially after you've written it in a letter that they would receive it today. Is it common practice a bank makes their customers chase them to pay them? When you pay a $700 Annual Fee, you have every right to expect a basic level of service - I mean it's not like I'm asking you to perform the impossible, surely. In general, the card does come with a plethora of benefits which makes it attractive, however, the absence of adequate customer service at a base level overshadows what benefit the card offers. If being treated with respect as a customer and not having to deal with team members who do not know their own product offerings is important to you, then I suggest you look elsewhere. If however, you are happy to never deal with anyone in person, on the phone, or via an online chat, this card may very well be something that works for you. As of today, I will be cancelling my card and moving to ANZ. RIP Citibank Prestige Credit Card.
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