As a credit union, ICU uses its profits to improve the products and services offered to its customers in the Illawarra region and around the country. Illawarra Credit Union offers competitive products and services across home and personal loans, credit cards, car loans, savings accounts, term deposits and debit cards.
In the most recent 2024 Mozo Experts Choice Awards, Illawarra Credit Union took away two awards for both best Car Loan, and best Secured Personal Loan.
Great rates, great customer service. Products that are simple but fit my needs. Negative - their app is a little bit clunky and not as streamlined as the major banks
*Steer Well Clear* I had joined the Illawarra Credit Union several years ago and their product range, combined with staff support was second to-none. Their term deposit rates had been good and staff were willing to negotiate and assist me, but as of around August 2022 - everything went downhill. If you require to make a payment when renewing your term deposit, they will always look at charging fees where possible despite having an extremely poor internet banking experience. Their staff were great and tried to assist but towards the end I had to move my banking elsewhere, it is a shame that they only care about their debt to profit ratio and nothing else.
Has flexible products. Really good online banking, which is good because there are very few branches.
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