Bank of Sydney logo

Bank of Sydney customer reviews

Overall rating
7.6/10
Price
7.2/10
Features
7.0/10
Customer service
8.3/10
Convenience
7.3/10
Trust
8.0/10
Based on 50 Bank of Sydney reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
Write a review

Recent Bank of Sydney customer reviews

  • Bank of Sydney Term Deposit

    It is an okay bank.

    Pros: Customer Service: As a smaller bank, Bank of Sydney may offer more personalized customer service compared to larger institutions. Competitive Interest Rates: Smaller banks sometimes provide competitive interest rates on savings accounts, term deposits, and home loans to attract customers. Local Focus: Being a community-focused bank, Bank of Sydney might prioritize the needs of its local customers and communities. Niche Products: Smaller banks may offer specialized or niche financial products that cater to specific customer needs. Technology: Some smaller banks invest in modern banking technologies to enhance customer experience and streamline operations. Cons: Limited Branch Network: Smaller banks like Bank of Sydney might have a more restricted branch network, which could be inconvenient for customers who prefer in-person banking. Fewer ATMs: Access to ATMs may be limited compared to larger banks, which might result in ATM withdrawal fees when using other banks' ATMs. Limited Services: Smaller banks might not offer the same range of financial products and services as larger, full-service banks. Financial Stability: Smaller banks may have less financial stability compared to larger, well-established institutions, potentially posing slightly higher risks to customers' deposits. Limited Global Reach: If you frequently travel internationally or need international banking services, a smaller bank might not offer the same level of convenience as larger banks with global networks.

    Price
    Features
    Convenience
    Trust
    Less
    Sonny, New South Wales, reviewed about 1 year ago
    More Bank of Sydney term deposit customer reviews
  • Bank of Sydney Home Loan

    Regional City Customers Are Disadvantaged

    Be aware that if they don't like your postcode the offer for the 'award winning' loans changes from 80%LVR to 60%!!!! We had to go through the whole application process to find that out. Our postcode was classed regional/rural even though we live in the 3rd largest city in Victoria behind Melbourne and Geelong!!!! Baffling!!!!

    Price
    Features
    Less
    Jacinta, Victoria, reviewed over 1 year ago
    More Bank of Sydney home loan customer reviews
  • Bank of Sydney Everyday Saver Account

    Clunky, clumsy and frustrating

    Their general banking procedures are very clunky - could never do anything I asked over the phone, instead requiring me to send a 'secure message' via online banking (that times out before you are done without telling you! and you lose the message you've carefully composed when you try to send), then once you re-type your instructions, you require an sms code to even be able to send the message, despite the fact that you are logged into your online banking and sending the message from and within their secure mailbox! Then they call you on the phone to confirm your instructions despite refusing to accept your instructions over the phone in the first place. There is also no way to get more than $10K (either transfer or bpay) via online banking, regardless of your transfer limits without incurring a substantial fee. I'm switching, I've had enough hassle!

    Price
    Customer service
    Convenience
    Trust
    Less
    Hal, New South Wales, reviewed almost 4 years ago
    More Bank of Sydney bank account customer reviews
  • Bank of Sydney Personal Loan

    Average overall

    Alright overall but nothing too special.

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Elina, New South Wales, reviewed over 4 years ago
    More Bank of Sydney personal loan customer reviews
  • Bank of Sydney Home Insurance

    Very happy with this provider

    10+10

    Price
    Less
    Patrick, Queensland, reviewed almost 8 years ago
    More Bank of Sydney home insurance customer reviews
  • Bank of Sydney Credit Card

    lovely lovely

    need a phone

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Samantha, New South Wales, reviewed about 9 years ago
    More Bank of Sydney credit card customer reviews
  • Bank of Sydney Savings Account

    Love it

    Best bank .

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    Warren, New South Wales, reviewed over 9 years ago
    More Bank of Sydney savings account customer reviews
  • Bank of Sydney Car Loan

    Simple and easy to jze

    Had great customer service

    Price
    Features
    Customer service
    Convenience
    Trust
    Less
    , , reviewed almost 10 years ago
    More Bank of Sydney car loan customer reviews
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.