CGU is by far the worst insurer I have been a customer of. There has been absolutely no follow up on my motor vehicle claim whatsoever and I was advised that as I had nominated the driver at fault there would be no excess. Then when I picked up the car for repair it was sprung on me that the vehicle would not be released until I paid an excess. No one seems to know what is going on with the claim when you call, and now I am fighting to get back an excess for something that is obviously not my fault. I would definitely insure elsewhere, I have had much better customer service from all the other major insurers.
When my wife got very sick and had to go to hospital in Thailand the service we got from CGU was excellent. They made us feel very safe and kept in contact with us through the whole week. We will always travel with CGU as our insurer.
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