I had been with this company as a customer for the last six years. Look what they did to me. My car was damaged as someone hit it from behind. The other car’s insurance company was supposed to pay but we put the claim through my insurance which is CGU and it has still not been fixed. We put the car with Spot on Panels, a partner to CGU, who said that the car is a write off. Then CGU, without informing us, transferred us to another repairer which we never heard of and I was so furious. First, they did not inform us, second we want our car to be repaired by a reputable repairer, not with a dodgy repairer. When I told them this they offered me some cash for the repair, which is unacceptable. I am stressed and very disappointed at such treatment from a company with whom I had been for a long time.
When my wife got very sick and had to go to hospital in Thailand the service we got from CGU was excellent. They made us feel very safe and kept in contact with us through the whole week. We will always travel with CGU as our insurer.
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