I am very happy with the service and online help one gets from this provider. Using the online banking system is so easy and trouble free. As far as I am concerned one should not be afraid to look into opening an account with this provider.
Likes: Friendly Staff. Easy to contact. Online Banking easy to follow and understand. Treat you as a person. Good variety of products. Dislikes: Only one ATM in my town. Some charges I don't understand.
My bank, they are only a very small branch. However they make up for this with their outstanding customer service and helpful attitude. The only thing that Coastline credit union needs more of are ATMs! I can even go as far as to say, in my opinion, they are the best bank in Australia.
Lack of customer Service to long-standing customer
I recently attended my local Commonwealth Bank Branch with my 87 year old father to lodge a Power of Attorney document and they would not accept it because it had a hand-written amendment signed by all the parties and drawn up by a lawyer. The bank's legal branch said it was difficult for the staff to read although the majority of the document was typed except for a few handwritten words. My father spent all afternoon sorting this out the day before and I spent an hour the next day on his behalf and they still would not accept a legally binding document. Disgusting and disrespectful when one can buy a $44 form for Power of Attorney document, which are filled out in handwriting! I feel like taking out all my funds and my father's and we were gobsmacked at the treatment of a loyal customer of 60 years plus and the stress put on an elderly person. I have worked in courts and at consumer affairs and this bank needs to be taught a lesson in customer service. I feel like taking the matter up with the Banking Ombudsman. To add insult to injury, the lawyer teaches at the law school on contract law issues! Maybe the Commonwealth Bank should recruit him to teach their staff about their obligations under the law.
I have found from the moment we set up our esaver account with coastline credit union, the in branch staff (south west rocks branch) have been helpful and caring to our needs, and the easy to access and understand website is amazing! There is even a convenient in branch computer were you can access your online account!
Quick service. They do not ask what you are doing with your money when you make a withdrawal, and they do not try pushing different bank accounts on to you which I find happens often at the Commonwealth bank branch in Port Macquarie.
As I said above couldn't be happier with coastline
I have only been with coastline for the past few months and am very satisfied with their service and charges on my account as I am currently on the disability pension for a past accident which my back was injured,anyway I find coastline very reasonable with their fee's and very coutious and polite when dealing with the staff personally.thankyou Jack Kelly
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Savings account comparisons on Mozo - rates updated daily
Bonus Saver Account
1.75% p.a.(for $0 to $250,000)
standard interest rate
0.15% p.a.(for $0 and over)
Govt Deposit Guarantee
Yesup to $250,000
Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
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