I am very happy with the service and online help one gets from this provider. Using the online banking system is so easy and trouble free. As far as I am concerned one should not be afraid to look into opening an account with this provider.
Likes: Friendly Staff. Easy to contact. Online Banking easy to follow and understand. Treat you as a person. Good variety of products. Dislikes: Only one ATM in my town. Some charges I don't understand.
My bank, they are only a very small branch. However they make up for this with their outstanding customer service and helpful attitude. The only thing that Coastline credit union needs more of are ATMs! I can even go as far as to say, in my opinion, they are the best bank in Australia.
I recently attended my local Commonwealth Bank Branch with my 87 year old father to lodge a Power of Attorney document and they would not accept it because it had a hand-written amendment signed by all the parties and drawn up by a lawyer. The bank's legal branch said it was difficult for the staff to read although the majority of the document was typed except for a few handwritten words. My father spent all afternoon sorting this out the day before and I spent an hour the next day on his behalf and they still would not accept a legally binding document. Disgusting and disrespectful when one can buy a $44 form for Power of Attorney document, which are filled out in handwriting! I feel like taking out all my funds and my father's and we were gobsmacked at the treatment of a loyal customer of 60 years plus and the stress put on an elderly person. I have worked in courts and at consumer affairs and this bank needs to be taught a lesson in customer service. I feel like taking the matter up with the Banking Ombudsman. To add insult to injury, the lawyer teaches at the law school on contract law issues! Maybe the Commonwealth Bank should recruit him to teach their staff about their obligations under the law.
I have found from the moment we set up our esaver account with coastline credit union, the in branch staff (south west rocks branch) have been helpful and caring to our needs, and the easy to access and understand website is amazing! There is even a convenient in branch computer were you can access your online account!
Quick service. They do not ask what you are doing with your money when you make a withdrawal, and they do not try pushing different bank accounts on to you which I find happens often at the Commonwealth bank branch in Port Macquarie.
I have only been with coastline for the past few months and am very satisfied with their service and charges on my account as I am currently on the disability pension for a past accident which my back was injured,anyway I find coastline very reasonable with their fee's and very coutious and polite when dealing with the staff personally.thankyou Jack Kelly
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Intro bonus rate of 1.50% for first 3 months, reverting to 1.20% after. Deposit $2,000 each month and make 5 eligible payments from your Go Account. If you are between 18 and 25 deposit $1,000.
Bonus rate for the first 4 months from account opening
Make at least 1 deposit and no more than 1 withdrawal, including internal transfers or external payments.
Ongoing bonus rate applied if in the previous month $1,000 or more is credited to the linked Day2Day Plus account and 5 eligible transactions are made by the linked account.
Want more? Compare all 213 savings accounts in the Mozo comparison engine.Compare more savings accounts
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.