I like Coles because they are competitive with their premiums - good value for their policy and what they cover. I use flybuys so that's an added bonus to accumulate points. The customer service operator was helpful, informative and made the sign-up process easy and it didn't take long. I wasn't waiting on hold for a long time either. They also cover Indemnity Insurance should you need it.
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I've called in to change my address and phone number and have just been told that i will need to send in certified ID via post. It's 2021 not 1921. Why is it such a struggle to change these details over the phone, i can do it with all companies. I want to close my accounts! I know my previous address and phone number, but they are saying they don't have enough ID to change anything. They didn't ask me for my DOB, but asked me for my Drivers Licence number - why ask for that if it's not going to help anything. They also won't cancel my card until i change my address via post - that's convenient! Don't deal with Coles Financial Services.
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We use Coles as we have in the past and they are a no nonsense no frills company. We changed to Woolworths once but their hike prices next years was so bad we returned to Coles.
More Coles home insurance customer reviewsRude customer care... racist
More Coles car loan customer reviews
Easy to understand statements and good customer service.
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