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Coles customer reviews

Overall rating
6.4/10
Price
5.8/10
Features
6.4/10
Customer service
6.1/10
Convenience
6.6/10
Trust
6.4/10
Based on 305 reviews as rated by the Mozo community. More about the mozo ratings

Recent Coles customer reviews

  • Coles Comprehensive Car Insurance

    Affordable

    We use Coles because it is affordable. We are yet to need to make a claim so unable to comment on this.

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    Erin, Queensland, reviewed 4 days ago
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  • Coles Home Building Insurance

    Wonderful rates and great service

    Competitive rates and great customer service.

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    Eve, Victoria, reviewed 27 days ago
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  • Coles Credit Card

    Terrible product, bad service and no respect

    I had two issues with Coles CC and decided to never using it again nor recommend it to anyone I know. First issue, I made a payment to a Vodafone Australia, 4 days later, they haven't received the payment yet. I checked my account and the 1$ placeholder transaction is still there, and full amount have not been deducted yet. Called up customer service, waiting 45mins of course, and I can tell that the call centre is somewhere in India, the guy can barely speak English. The guy firstly insisting me that 1$ is what I pay, while I have to explain to him that it is not, and it is placeholder transaction. Then proceed to tell me to wait 14 days to know if the payment actually come through or not. After 15 mins argue with him, I got no result, can't cancel my transaction, don't know of my transaction goes through or not. Second issue, I got a new phone number, decided to call them up to update. First response from automatic answer machine is to give it a authentication code from my old phone to proceed any further. There is option to skip this, like press 0 to talk to a customer rep. After a few attempt I figured out that keep leaving the machine repeat itself open up whole new options to select. Finally got to speak to a real person, again, from India, and can't speak English. He said I can't update my phone because it will require an authentication code sent to my old number. And tell me I have to go to a post office and mail him a paper form. I emphasised, a paper form, can't email, can't do over the phone, have to be in paper form. I then explained to him that my area is in COVID lockdown and I can't leave my home, nor feel comfortable doing so. He suggested I wait until the lockdown finish then do so. Bottom line, I have had bad customer service before, but this is by far the worst. Do not give them your money. There are plenty of other corporate want your business, they may not value you but they will at least pretend. Not at Coles

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    Peter, New South Wales, reviewed about 2 months ago
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  • Coles Car Loan

    Never experienced before ... most pathetic service

    Rude customer care... racist

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    Sabin, New South Wales, reviewed 8 months ago
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  • Coles Unsecured Personal Loan (Variable, flybuys members rates)

    They care!

    Easy to understand statements and good customer service.

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    Az, Victoria, reviewed almost 2 years ago
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