I was recently crashed into by a driver who was comprehensively insured by Coles. He admitted liability and filed a claim to have my vehicle repaired. Very unfortunately this driver died of a heart attack two weeks later. Two months later Coles contacted me and stated the claim had been rejected because the excess had not been paid. I informed them of the reason for that. They still rejected claim.
Easy to understand statements and good customer service.
Quick and easy to do and so much cheaper than my previous insurer. A great experience.
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