Defence Bank car loan reviews

Defence Bank
Defence Bank's overall rating for car loans

(as rated by the Mozo community)

6.6 / 10

based on 5 reviews

Price

Features

Customer service

Convenience

Trust

Featured car loan from Defence Bank

Recent Defence Bank car loan reviews

Defence Bank

Defence Bank car loan review

Overall rating   4 / 10

Difficult to use

Difficult to use. Felt like I was pushed into more Money. Difficult to get to a branch.

Full review

Difficult to use. Felt like I was pushed into more Money. Difficult to get to a branch.

    Price   4 / 10

    Features   4 / 10

    Customer service   5 / 10

    Convenience   3 / 10

    Trust   4 / 10

Less

Lauren (QLD), reviewed over 2 years ago

Defence Bank

Defence Bank car loan review

Overall rating   10 / 10

Excellent customer service, loan explained to me

Excellent all round. Service exceptional and had the cheque for the car very quickly. Only drawback is the branch near me is on a RAAF base, which is OK for me because I have access to the base but may make it difficult for 'normal' people....

Full review

Excellent all round. Service exceptional and had the cheque for the car very quickly. Only drawback is the branch near me is on a RAAF base, which is OK for me because I have access to the base but may make it difficult for 'normal' people. However, the cash card provided works in all ATM's that I have tried using it on.

    Price   10 / 10

    Features   7 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   9 / 10

Less

Debra (SA), reviewed almost 3 years ago

Defence Bank

Defence Bank car loan review

Overall rating   0 / 10

Avoid this mob

I served in the RAAF for over 20 years. As a convenience I was with Defence bank (Formally DEFCREDIT) because they have a branch on every military base in Australia. They have a captive customer base and they abuse it. They are selfish and do not...

Full review

I served in the RAAF for over 20 years. As a convenience I was with Defence bank (Formally DEFCREDIT) because they have a branch on every military base in Australia. They have a captive customer base and they abuse it. They are selfish and do not give a stuff about our serving military personnel.

    Price   0 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   5 / 10

    Trust   0 / 10

Less

Jeff (QLD), reviewed about 3 years ago

Defence Bank

Defence Bank car loan review

Overall rating   10 / 10

Great rate and brilliant customer service

Just got an amazing rate on my car loan. Customer service was brilliant - even dropped me at the train station after approving the loan. Only downside is availability of branches, however make up for it with wide network of ATMs.

Full review

Just got an amazing rate on my car loan. Customer service was brilliant - even dropped me at the train station after approving the loan. Only downside is availability of branches, however make up for it with wide network of ATMs.

    Price   10 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   9 / 10

    Trust   10 / 10

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Jordan (QLD), reviewed over 3 years ago

Defence Bank

Defence Bank car loan review

Overall rating   5 / 10

Poor customer service

They changed the interest rate on me on the day I got my loan.

Full review

They changed the interest rate on me on the day I got my loan.

    Price   6 / 10

    Features   5 / 10

    Customer service   6 / 10

    Convenience   4 / 10

    Trust   5 / 10

Less

Mozo reviewer (QLD), reviewed over 4 years ago

Defence Bank

Defence Bank car loan review

Overall rating   8 / 10

Good customer service

They are good, I have been with them for a few years now.

Full review

They are good, I have been with them for a few years now.

    Price   5 / 10

    Features   4 / 10

    Customer service   6 / 10

    Convenience   2 / 10

    Trust   8 / 10

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Mozo reviewer (NT), reviewed over 4 years ago

Defence Bank

Defence Bank car loan review

Overall rating   10 / 10

All the features at a bargain rate

These guys have a great car loan - top rate, all the bells and whistles in terms of features (free redraw, no early payout fees, no monthly fees) and the application process was super easy.

Full review

These guys have a great car loan - top rate, all the bells and whistles in terms of features (free redraw, no early payout fees, no monthly fees) and the application process was super easy.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Talitha (QLD), reviewed over 4 years ago

Defence Bank

Defence Bank car loan review

Overall rating   9 / 10

Competitive and great personal service

They have a very personal touch to each account and you get to speak to an individual person. They follow everything up and acted very promptly. I would highly recommend them even though any physical bank is on base (I am not part of the ADF even...

Full review

They have a very personal touch to each account and you get to speak to an individual person. They follow everything up and acted very promptly. I would highly recommend them even though any physical bank is on base (I am not part of the ADF even though my boyfriend is, but I became a member in my own right with the Bank (I am a lawyer.) They have been wonderful to deal with and competitive and worth it for the personal individual assistance they provide.

    Price   9 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   10 / 10

Less

Mozo reviewer (QLD), reviewed over 4 years ago

Defence Bank

Defence Bank car loan review

Overall rating   5 / 10

Competitive rates, good service in branches

The branch people were great. However, the person who manages the loans online has poor customer service skills and took it upon himself to change the date of my repayments without consent, which is not part of the agreement. He was rude to me on...

Full review

The branch people were great. However, the person who manages the loans online has poor customer service skills and took it upon himself to change the date of my repayments without consent, which is not part of the agreement. He was rude to me on more than one occasion. This was only one person, but it changed my whole banking experience. I have stayed with Defence Bank as the interest rates are competitive for loans.

    Price   8 / 10

    Features   1 / 10

    Customer service   6 / 10

    Convenience   5 / 10

    Trust   5 / 10

Less

Sonya (QLD), reviewed over 4 years ago

Defence Bank

Defence Bank car loan review

Overall rating   10 / 10

Great value & service

Great value & no penalties for withdrawing or extra deposits

Full review

Great value & no penalties for withdrawing or extra deposits

    Price   10 / 10

    Features   10 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   10 / 10

Less

Rebecca (QLD), reviewed almost 5 years ago

Defence Bank

Defence Bank car loan review

Overall rating   10 / 10

great in all areas

I like this product as they will help you all the way

Full review

I like this product as they will help you all the way

    Price   10 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Mary (QLD), reviewed over 5 years ago

Defence Bank

Defence Bank car loan review

Overall rating   8 / 10

Caring about the customer, caring about quality.

I hold a car loan, a personal loan, two savings accounts, debit and credit cards, all with Defence Bank because they are unfailingly able to meet the unique needs of defence members and their families. The only negatives are the .50 charge for...

Full review

I hold a car loan, a personal loan, two savings accounts, debit and credit cards, all with Defence Bank because they are unfailingly able to meet the unique needs of defence members and their families. The only negatives are the .50 charge for each debit card usage, unless credit option is used, for which there is often a surcharge (although these are quite small). Also, being a Defence bank, branches are only available on base, which is not always convenient. That being said, I have been 100% happy with internet banking, and 110% happy with customer service, including phone banking...especially the ease with which you can talk to an actual person, not just an automated voice! They are always friendly and helpful, both on the phone and in person. Customer service can be the thing customer satisfaction hinges on. Defence services can at times be notoriously slow, but when it comes to their bank, they beat any civilian bank I have ever used, hands-down! I can't wait to take advantage of their home loan rates and DHOAS (Defence Homeowners Assistance Scheme) for first home buyers, hopefully soon!

    Price   8 / 10

    Features   7 / 10

    Customer service   9 / 10

    Convenience   7 / 10

    Trust   9 / 10

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Jennifer (QLD), reviewed over 5 years ago

Defence Bank

Defence Bank car loan review

Overall rating   10 / 10

Great rates and customer service to rave about

I just got my 2nd car loan with this bank and they made sure I got the best possible deal. They even found me better car insurance. They have low administration fees and you are able to pay the loan off faster without being penalised. Excellent...

Full review

I just got my 2nd car loan with this bank and they made sure I got the best possible deal. They even found me better car insurance. They have low administration fees and you are able to pay the loan off faster without being penalised. Excellent customer service too!

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   7 / 10

    Trust   10 / 10

Less

Marian (VIC), reviewed over 5 years ago

Defence Bank

Defence Bank car loan review

Overall rating   10 / 10

Defcredit staff are friendly very helpful and provide professional advice on products. The pro is Defcredit wide range of access through ATM network and their customer service in person or by phone. The con with Defcredit is the limitation of...

Full review

Defcredit staff are friendly very helpful and provide professional advice on products. The pro is Defcredit wide range of access through ATM network and their customer service in person or by phone. The con with Defcredit is the limitation of branches.

    Price   8 / 10

    Features   6 / 10

    Customer service   10 / 10

    Convenience   9 / 10

    Trust   10 / 10

Less

David (VIC), reviewed over 6 years ago

Defence Bank

Defence Bank car loan review

Overall rating   9 / 10

Love this bank car loan. They had the best interest rates. Customer care line is fabulous and are always quick to respond and are always helpful.

Full review

Love this bank car loan. They had the best interest rates. Customer care line is fabulous and are always quick to respond and are always helpful.

    Price   7 / 10

    Features   -1 / 10

    Customer service   10 / 10

    Convenience   5 / 10

    Trust   8 / 10

Less

Monique (NSW), reviewed almost 7 years ago

Defence Bank

Defence Bank car loan review

Overall rating   6 / 10

I have no debt, am working, own 3 houses value over $1M, $300,000 in super, I'm over 65 and have full tax free access to this money. $20,00 cash in the bank. 6 cars including 2 Mercedes, $300,00:00 minimum in household assets etc, a Boat. Problem...

Full review

I have no debt, am working, own 3 houses value over $1M, $300,000 in super, I'm over 65 and have full tax free access to this money. $20,00 cash in the bank. 6 cars including 2 Mercedes, $300,00:00 minimum in household assets etc, a Boat. Problem got knocked when I applied for a MasterCard. No bad bad records. Excellent credit rating.

    Price   -1 / 10

    Features   -1 / 10

    Customer service   9 / 10

    Convenience   3 / 10

    Trust   10 / 10

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Russell (NSW), reviewed over 7 years ago

Defence Bank

Defence Bank car loan review

Overall rating   3 / 10

The product is good but the bank is only out for itself.

Full review

The product is good but the bank is only out for itself.

    Price   9 / 10

    Features   7 / 10

    Customer service   1 / 10

    Convenience   5 / 10

    Trust   1 / 10

Less

Michelle (QLD), reviewed over 7 years ago

Defence Bank

Defence Bank car loan review

Overall rating   3 / 10

They are very tight with their selection process and don't like handing out money even if you're locked in a contract.

Full review

They are very tight with their selection process and don't like handing out money even if you're locked in a contract.

    Price   3 / 10

    Features   3 / 10

    Customer service   1 / 10

    Convenience   5 / 10

    Trust   6 / 10

Less

James (NT), reviewed over 7 years ago

Defence Bank

Defence Bank car loan review

Overall rating   8 / 10

Allows more payments without penalty & allows you to pay the loan off before the end of the loan term without penalty.

Full review

Allows more payments without penalty & allows you to pay the loan off before the end of the loan term without penalty.

    Price   9 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   2 / 10

    Trust   8 / 10

Less

Sam (VIC), reviewed about 8 years ago

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Car loan comparisons on Mozo - rates updated daily

  • Australian Military Bank Car Loan - Excellent Credit (Up to 5 years old, Variable)

    Australian Military Bank Car Loan - Excellent Credit (Up to 5 years old, Variable)

    • Tailored rates based on your personal credit history
    • Apply Online
    • No penalty for early repayment

    Interest rate

    5.71% p.a.to 8.66% p.a.

    comparison rate*

    6.57% p.a.to 10.07% p.a.based on $30,000
    over 5 years

    Fees

    $100.00upfront
    and
    $10.00/month

    Go to site

    More info

    • Tailored rates based on your personal credit history
    • Apply Online
    • No penalty for early repayment
    • Upfront fees: $100
    • Monthly fee: $10.00
    • Exit fee: $0.00
    • Repayment options: Weekly, Fortnightly, Monthly
    • Security required: Vehicle
    • Minimum loan amount: $1,000.00
    • Maximum loan amount: $80,000.00
    • Minimum loan term: 1 Year
    • Maximum loan term: 7 Years
    Overall rating

    6.1

    Based on 18 Australian Military Bank car loan reviews

    Need more information?
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  • bcu Car Loan Special (Less than 5 years old, Variable)

    bcu Car Loan Special (Less than 5 years old, Variable)

    • Available for any cars up to 5 years old.
    • 1 hour fast approval
    • Redraw facility

    Interest rate

    5.90% p.a.

    comparison rate*

    6.82% p.a.based on $30,000
    over 5 years

    Fees

    $250.00upfront
    and
    $8.00/month

    Go to site

    More info

    • Available for any cars up to 5 years old.
    • 1 hour fast approval
    • Redraw facility
    • Upfront fees: $250
    • Monthly fee: $8.00
    • Exit fee: $0.00
    • Repayment options: Weekly, Fortnightly, Monthly
    • Security required: Vehicle
    • Minimum loan amount: $5,000.00
    • Maximum loan amount: $65,000.00
    • Minimum loan term: 1 Year
    • Maximum loan term: 5 Years
    Need more information?
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  • Featured product

     

    Latitude Car Loan (Fixed)

    Latitude Car Loan (Fixed)

    • Funds available in 2 business days from approval
    • One fixed regular payment with a clear end date. Use for cars, boats, caravans and horse floats.
    • Early termination fees apply

    Interest rate

    6.99% p.a.to 14.99% p.a.

    comparison rate*

    8.10% p.a.to 16.06% p.a.based on $30,000
    over 5 years

    Fees

    $295.00upfront
    and
    $10.00/month

    Go to site

    More info

    • Funds available in 2 business days from approval
    • One fixed regular payment with a clear end date. Use for cars, boats, caravans and horse floats.
    • Early termination fees apply
    • Upfront fees: $295
    • Monthly fee: $10.00
    • Exit fee: $0.00
    • Repayment options: Weekly, Fortnightly, Monthly
    • Security required: Vehicle
    • Minimum loan amount: $5,000.00
    • Maximum loan amount:
    • Minimum loan term: 1 Year
    • Maximum loan term: 7 Years
    Overall rating

    4.1

    Based on 21 Latitude car loan reviews

    Need more information?
    Go to site

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  • NRMA New Car Loan (Fixed)

    NRMA New Car Loan (Fixed)

    • No monthly fees and flexible repayment options
    • Quick and easy online application process
    • Low fix interest rates with terms up to 7 years

    Interest rate

    5.99% p.a.

    comparison rate*

    6.53% p.a.based on $30,000
    over 5 years

    Fees

    $380.00upfront
    and
    $0.00/month

    Go to site

    More info

    • No monthly fees and flexible repayment options
    • Quick and easy online application process
    • Low fix interest rates with terms up to 7 years
    • Upfront fees: $380
    • Monthly fee: $0.00
    • Exit fee: $0.00
    • Repayment options: Fortnightly, Monthly
    • Security required: Vehicle
    • Minimum loan amount: $15,000.00
    • Maximum loan amount:
    • Minimum loan term: 1 Year
    • Maximum loan term: 7 Years
    Need more information?
    Go to site

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  • RACQ Bank Fixed New Car Loan (under 2 years old)

    RACQ Bank Fixed New Car Loan (under 2 years old)

    • No deposit required
    • No monthly account keeping fee
    • Unlimited additional repayments and no early payout fee

    Interest rate

    6.17% p.a.

    comparison rate*

    6.72% p.a.based on $30,000
    over 5 years

    Fees

    $395.00upfront
    and
    $0.00/month

    Go to site

    More info

    • No deposit required
    • No monthly account keeping fee
    • Unlimited additional repayments and no early payout fee
    • Upfront fees: $395
    • Monthly fee: $0.00
    • Exit fee:
    • Repayment options: Weekly, Fortnightly, Monthly
    • Security required: Vehicle
    • Minimum loan amount: $3,000.00
    • Maximum loan amount: $60,000.00
    • Minimum loan term: 1 Year
    • Maximum loan term: 7 Years
    Need more information?
    Go to site

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*The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are for the amounts and terms quoted, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans, and apply only to these examples. Different amounts and terms will result in different comparison rates. Full comparison rate schedules are available from lenders. Costs such as redraw fees or early repayment fees, and savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

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