Terrible customer service and decision outcome. I submitted an application online with a company that prides themselves to have a decision delivered within 1-2 days, yet 7 days later the only response received is by text message "we are working on it almost there :) ". No other concerns with application and when I asked them more questions they ask for an everyday statement to be uploaded via portal. I've been told that there are no issues with underwriting the loan, but still need a statement. This is is one entire week later yet no one can sign off on a statement that was already provided from a branch on an official letterhead, uploaded as PDF format as everyday passbook account does not come with internet access. Asked to accept under exception by higher authority but no answer provided by customer service. I do not recommend to apply with this company, save yourself the hassle and go where they will approve within the same day.
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Terms from 2 to 7 years. Representative example: a 5 year $30,000 loan at 5.95% would cost $34,757.21 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 6.25% would cost $36,103.67 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 6.75% would cost $35,580.23 including fees.
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 6.39% would cost $35,126.40 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.75% would cost $35,190.18 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.
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