I decided to swap to a different Insurer after 8 years. They refused to stop my direct debit and said I would have to put it in writing, not over the phone or email, but in actual writing and send it in. They said they then had 28 days to "accept" me leaving and cancelling my direct debit. They said I had to have a very good reason. Then the phone calls started at 6am thru to 8pm with questions at first then immature calls asking if I was happy and if i was feeling ok and the list goes on. After 5 days of this I simply cancelled my credit card so they were unable to direct debit it. Not so smart are you now Real Life Bullies! Be very wary of this Companies cancellation Policy. Had a friend get treated in exact same manner so it is obviously something they promote actively to hinder you cancelling without Bullying and harassing tactics. Im now with MLC and much happier.
Been with real car insurance for many years with different vehicles but each and every year they put the price up. It got to the point where I started looking elsewhere to find better rates. When I called to see if they could match or better the other companies they said they could do nothing. I ended up canceling my insurance with them. I thought as I had stuck with them for a while and have had no claims they would value me as a customer but no nothing!
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