We have had our cars insured through Real for several year as well as 6 other polices. On recently upgrading my car to the same make and model to my previous car, just newer by 7 years, I contacted Real to insure my new, second hand car. This took almost 2 hours on the phone, apparently they were having IT issues, to be told my premium increased from under $900 to $1800. Other than one NO FAULT claim in last 3 years, which I could provide all details of the other driver, nothing else was different, no modifications to car, same address, etc. I was unable to receive a reasonable explanation why the premium was so much higher. I was also asked why I submitted a no fault claim and told that I should not have done this, that I should have waited until I was contacted by the other driver or their insurance company rather than contacting Real. Really?? Why wasn't I told that at the time?? I thought I was meant to inform my insurer if any accident even if not my fault, and I had thought I would not be penalised for this as I was able to provide all the details for the other driver, etc. Not the case apparently! Strongly suggest you check this out if insured with Real. Called back a couple of times but unable to get an explanation why the premium was double, and despite asking was not able to speak to someone who would perhaps know. Even when I called to cancel there was no care that we were taking this, and likely all our policies to another company. So much for valuing loyal costumers.
Once the credit card expired and cancelled the policy.They did not bother sending the letter. Or call me to update to cancel the policy. When I contacted them they send the letter of cancellation. I was so annoyed and moved all my policies from them to another.
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