I love Suncorp, not only did I work for them over 20 years ago however the branch at New Farm QLD on Merthyr Road @ Merthyr Village are very accommodating and helpful.
More Suncorp bank account customer reviewsI like Suncorp Bank for a few key reasons. First, they offer a wide range of financial services, from home loans and savings accounts to insurance. It’s convenient having everything in one place. I’ve also found their interest rates to be pretty competitive, especially for home loans and savings accounts, which is important to me. Their customer service has been a positive experience, and I find their online and mobile banking platforms easy to use. It’s quick and simple to manage my accounts, pay bills, and transfer money. On the downside, I’ve noticed that some of their accounts have higher fees compared to other banks. This can be frustrating if you're not careful about which account you choose. Also, their branch network is somewhat limited, so if you prefer going into a branch for banking, it might not be the most convenient option depending on where you live. Another thing to watch out for is that while their interest rates are competitive, they can fluctuate, which might not always be in your favor. Lastly, the loan approval process can sometimes be slower, which can be a hassle if you’re applying for a home loan. If you’re thinking about Suncorp, I’d say the product variety and competitive rates are great, but definitely look at the fees and make sure there's a branch near you if that’s important.
More Suncorp home loan customer reviewsI have been a customer with Suncorp since they were called Metway. I have had numerous mortgage accounts, saving accounts and a business asset line with them, I have now retired and sold my business, however now have a growth saver account with them with a very competitive interest rate. I have always received great customer service and have also held many insurances with them. I will highly recommend Suncorp.
More Suncorp savings account customer reviewsI have been with Suncorp for many years and I have never had any issues with the bank or with my card. I have mine linked to qantas points that helps me and my family save points to be able to have a family holiday each year or save for a bigger international holiday in the future. The only con is the interest rate although I have never been charged any interest as I have it setup that payments are on time.
More Suncorp credit card customer reviewsMulti policy discount and covers most things that matter.
More Suncorp home insurance customer reviewsEasy to deal with and transparent. Great service and had no issues with the bank.
More Suncorp term deposit customer reviewsOpened a cash management account to manage my SMSF in Feb '24 to invest in overseas funds, funds were blocked for 4 weeks for security checks which i was told would most likely happen but i was told should only take 3 days providing everything was okay. Funds eventually get released but i still can't access my account for several weeks later. I could get no response at all from there fraud department (ironically named) to see why i could not access my account as the funds were released so i was forced to make an official complaint. The following week i received an email stating my account is closed without any explanations and i had 14 days to withdraw any funds or they would be given to a charity. Who operates a business like this? Suncorp need to realise that it is a privilege to have customers bank with them but seeing that Suncorp bank is going down the toilet and being bought out by ANZ i should not be surprised. I will say the front line staff i dealt with conducted themselves professionally but that's about a far as that goes, the fraud team and upper management are a joke!
More Suncorp share account customer reviewsWhen i called for an enquiry the lady was rude and told me nothing
More Suncorp travel insurance customer reviewsStay away from this bank. Worst customer service for existing customers. Go out of their way to get your business but then make everything very difficult as a customer. Not enough branches across Australia and those that are available are inefficient and don't have enough authority to actually help. Online service is almost non existent and had to sit on hold for nearly an hour on the phone, only for the guy to tell me that the department I need to talk to have gone home for the day!! You need to wait months for things to happen and it will all go through the post. Have reported to the ombudsman. Avoid this bank, there are better options available with far better customer service.
More Suncorp personal loan customer reviewsVery helpful customer support and trustworthy. Happy with the financial rates.
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