It takes 2 minutes to get through to Suncorp for a new insurance policy but try to make a claim, you have to wait an hour and a half. This company is easy to deal with when you are giving them money but they will fight tooth and nail to deny a claim if you can talk to someone. They are the worst of all promising a premium product and charging an exorbitant price but when you need them they are truly terrible to deal with
More Suncorp home loan customer reviewsI like how easy it is to set up my accounts online and move money around. However, on the odd occasion I have needed help, the customer service has been slow, and unsympathetic. This is especially true when trying to get them to investigate fraudulent behaviour.
More Suncorp bank account customer reviewsExcellent customer service, Suncorp is the only bank I have ever been with and would never change. Highly recommend.
More Suncorp savings account customer reviewsWhen i called for an enquiry the lady was rude and told me nothing
More Suncorp travel insurance customer reviewsSo far so good have listened to and answered all my questions and a lot cheaper than my previous insurance plus I have more.
More Suncorp home insurance customer reviewsStay away from this bank. Worst customer service for existing customers. Go out of their way to get your business but then make everything very difficult as a customer. Not enough branches across Australia and those that are available are inefficient and don't have enough authority to actually help. Online service is almost non existent and had to sit on hold for nearly an hour on the phone, only for the guy to tell me that the department I need to talk to have gone home for the day!! You need to wait months for things to happen and it will all go through the post. Have reported to the ombudsman. Avoid this bank, there are better options available with far better customer service.
More Suncorp personal loan customer reviewsIn this day and age I was shocked to find out that internet passwords were only 6-8 characters with no special characters. Not very secure!
More Suncorp term deposit customer reviewsVery helpful customer support and trustworthy. Happy with the financial rates.
More Suncorp car loan customer reviewsWhen it comes too home and contents insurance I trust suncorp
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