8.6/10

Based on 391 BCU Bank product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.

BCU Bank bank accounts

bcu is a division of Police & Nurses Limited following the successful merger between Bananacoast Community Credit Union Ltd and Police & Nurses Limited. bcu bank accounts offer a range of packages for different needs.

Check out our range of bank accounts for an overview of interest rates, fees and more. Or you can compare with our bank account comparison tools.

BCU Bank offers the following bank accounts

Rates and fees verified as correct at 19 July 2024. Other information correct at the time of writing. Advertiser disclosure.
Product Account fee Payment options Interest rate
Access Account

$0.00

Apple Pay, Google Wallet, PayID, Samsung Pay

0% p.a.

How are BCU Bank bank accounts rated?

Mozo users have rated BCU Bank bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of bank-accounts
BCU Bank bank accounts customer reviews
Overall
8.1/10
Price
7.7/10
Features
6.5/10
Customer service
8.6/10
Convenience
8.1/10
Trust
8.3/10
Based on 53 BCU Bank product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

Recent BCU Bank bank account reviews

BCU Bank Bank Account
Overall 8/10
Great service from Joanne Cooke and BCU Bank.

Even though my wife and I live quite remotely from any of BCU Bank's branches, for over 17 years we retiree "senior citizens" have enjoyed the ability to conduct our banking business easily, either online or via telephone assistance. Recently via phone interactions with Joanne Cooke, we resolved Account ownership issues quickly, effectively and efficiently. Like BCU Bank's Account specialists and phone support staff more generally, we appreciated Joanne's friendly, patient approach and ability to quickly understand the issues we faced. At the end of our first late-afternoon conversation, Joanne summarised for us actions she would initiate on behalf of BCU. In spite of an emergency evacuation event, those actions were completed by early on the next business day. In the interim, we discovered further issues related to a dormant Membership. Joanne helped us resolve them in the same manner during a second phone call. Many organisations would do well to study and emulate this level of customer service!

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Even though my wife and I live quite remotely from any of BCU Bank's branches, for over 17 years we retiree "senior citizens" have enjoyed the ability to conduct our banking business easily, either online or via telephone assistance. Recently via phone interactions with Joanne Cooke, we resolved Account ownership issues quickly, effectively and efficiently. Like BCU Bank's Account specialists and phone support staff more generally, we appreciated Joanne's friendly, patient approach and ability to quickly understand the issues we faced. At the end of our first late-afternoon conversation, Joanne summarised for us actions she would initiate on behalf of BCU. In spite of an emergency evacuation event, those actions were completed by early on the next business day. In the interim, we discovered further issues related to a dormant Membership. Joanne helped us resolve them in the same manner during a second phone call. Many organisations would do well to study and emulate this level of customer service!

Price
9/10
Features
8/10
Customer service
10/10
Convenience
8/10
Trust
9/10
Less
John, Australian Capital Territory, reviewed 4 months ago
BCU Bank Access Account
Overall 10/10
Great bank with friendly, local service.

A small bank that punches above its weight in service. Great people who care about people.

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A small bank that punches above its weight in service. Great people who care about people.

Price
10/10
Features
10/10
Customer service
10/10
Convenience
10/10
Trust
10/10
Less
Mark, New South Wales, reviewed 5 months ago
BCU Bank Bank Account
Overall 1/10
Poor customer service and transparency.

I am still waiting to see if BCU will give me back the $2,500 that was scammed from my account 4 weeks ago, seems you only need details of a driver's license for them to allow a fraudster to drain this money within less than 2 hours. The scammers were allowed by Optus to port our phones, the only details on the phones were our drivers' licenses. They then used my wife's license to access our account. The funny part is she has never activated a card since we opened the account in 2018, you have to ask how this can happen, as the account was not used by us for day-to-day banking, only as a way to save money. So, after 4 weeks of no interaction other than the local staff who have been great, no one can tell me if or when we will get our money back, our other bank St George returned our 5K within 24 hours.

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I am still waiting to see if BCU will give me back the $2,500 that was scammed from my account 4 weeks ago, seems you only need details of a driver's license for them to allow a fraudster to drain this money within less than 2 hours. The scammers were allowed by Optus to port our phones, the only details on the phones were our drivers' licenses. They then used my wife's license to access our account. The funny part is she has never activated a card since we opened the account in 2018, you have to ask how this can happen, as the account was not used by us for day-to-day banking, only as a way to save money. So, after 4 weeks of no interaction other than the local staff who have been great, no one can tell me if or when we will get our money back, our other bank St George returned our 5K within 24 hours.

Price
3/10
Features
5/10
Customer service
1/10
Convenience
9/10
Trust
1/10
Less
Ken, New South Wales, reviewed 5 months ago
BCU Bank Access Account
Overall 10/10
Good

Freindly staff and a lot of options

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Freindly staff and a lot of options

Customer service
10/10
Convenience
10/10
Trust
10/10
Less
Simon, New South Wales, reviewed 5 months ago
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Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
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