| Product | Account fee | Payment options | Interest rate |
|---|---|---|---|
| Access Account |
$0.00 |
Apple Pay, Google Wallet, PayID, Samsung Pay |
0% p.a. |
Mozo users have rated BCU Bank bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.
53 Reviews
Even though my wife and I live quite remotely from any of BCU Bank's branches, for over 17 years we retiree "senior citizens" have enjoyed the ability to conduct our banking business easily, either online or via telephone assistance. Recently via phone interactions with Joanne Cooke, we resolved Account ownership issues quickly, effectively and efficiently. Like BCU Bank's Account specialists and phone support staff more generally, we appreciated Joanne's friendly, patient approach and ability to quickly understand the issues we faced. At the end of our first late-afternoon conversation, Joanne summarised for us actions she would initiate on behalf of BCU. In spite of an emergency evacuation event, those actions were completed by early on the next business day. In the interim, we discovered further issues related to a dormant Membership. Joanne helped us resolve them in the same manner during a second phone call. Many organisations would do well to study and emulate this level of customer service!
Read full reviewEven though my wife and I live quite remotely from any of BCU Bank's branches, for over 17 years we retiree "senior citizens" have enjoyed the ability to conduct our banking business easily, either online or via telephone assistance. Recently via phone interactions with Joanne Cooke, we resolved Account ownership issues quickly, effectively and efficiently. Like BCU Bank's Account specialists and phone support staff more generally, we appreciated Joanne's friendly, patient approach and ability to quickly understand the issues we faced. At the end of our first late-afternoon conversation, Joanne summarised for us actions she would initiate on behalf of BCU. In spite of an emergency evacuation event, those actions were completed by early on the next business day. In the interim, we discovered further issues related to a dormant Membership. Joanne helped us resolve them in the same manner during a second phone call. Many organisations would do well to study and emulate this level of customer service!
A small bank that punches above its weight in service. Great people who care about people.
Read full reviewA small bank that punches above its weight in service. Great people who care about people.
I am still waiting to see if BCU will give me back the $2,500 that was scammed from my account 4 weeks ago, seems you only need details of a driver's license for them to allow a fraudster to drain this money within less than 2 hours. The scammers were allowed by Optus to port our phones, the only details on the phones were our drivers' licenses. They then used my wife's license to access our account. The funny part is she has never activated a card since we opened the account in 2018, you have to ask how this can happen, as the account was not used by us for day-to-day banking, only as a way to save money. So, after 4 weeks of no interaction other than the local staff who have been great, no one can tell me if or when we will get our money back, our other bank St George returned our 5K within 24 hours.
Read full reviewI am still waiting to see if BCU will give me back the $2,500 that was scammed from my account 4 weeks ago, seems you only need details of a driver's license for them to allow a fraudster to drain this money within less than 2 hours. The scammers were allowed by Optus to port our phones, the only details on the phones were our drivers' licenses. They then used my wife's license to access our account. The funny part is she has never activated a card since we opened the account in 2018, you have to ask how this can happen, as the account was not used by us for day-to-day banking, only as a way to save money. So, after 4 weeks of no interaction other than the local staff who have been great, no one can tell me if or when we will get our money back, our other bank St George returned our 5K within 24 hours.