When you think of your energy provider do feelings of satisfaction, trust and honestly swirl around your brain? Or are you confronted with fear and uncertainty?
Those are the two questions 3,690 Aussies asked themselves in April 2019 that ultimately revealed the 2019 Mozo People’s Choice Award winners for electricity.
Now in their 10th year, the Mozo People’s Choice Awards look to everyday Aussies to determine which banks, insurers or providers are standouts in their respective fields.
To determine the winners, Aussies were asked to rank their energy retailer on a scale of 1-10 across a range of categories including, overall customer satisfaction, customer service, whether they’d recommend them to others, trust and the clarity of their power bills.
“Two of the reasons we host our People’s Choice Awards is to not only get an insight into how Aussies feel about the providers they’re with, but to acknowledge the provides in the market who get it right with their customers,” said Mozo Data Services Director and Expert Judge, AJ Duncanson.
And according to Duncanson, with all the current heat around the energy market, these awards could not have come at a better time.
“When you consider the findings in the ACCC’s Retail Electricity Price Inquiry about the lack of transparency between retailers, things like trust and honesty play a massive part in selecting a retailer,” he said.
Although all our winners deserve their moment in the spotlight, one retailer that performed outstandingly was Red Energy - taking home a 2019 People’s Choice Award in all five categories.
“Red Energy are committed to a more sustainable future, but they also make the effort to provide flexibility and rewards with their electricity plans, so I’m not surprised to see they’re a top winner,” said Duncanson.
Other winners included Powershop, Alinta Energy, Momentum Energy and Simply Energy.
The winners up close
Launched in 2004 in Victoria, Red Energy was established as an energy retailer with a mission for a more sustainable Australia. Since then, Red Energy has expanded to South Australia, New South Wales and South-East Queensland. And since the retailer is owned by Snowy Hydro, they've made a promise that every unit of electricity purchased on selected plans will be matched with one unit of electricity generated from a renewable source.
Winner of five 2018 Mozo Experts Choice Awards and now three Mozo People’s Choice Awards is Powershop. When it comes to renewable energy, Powershop are the real deal - they even call themselves ‘Australia’s greenest energy retailer’! Operating in NSW, VIC, SA and South-East Queensland, Powershop are also owned by Meridian Energy, a renewable energy company that operates windfarms and hydro stations across Australia.
Altina Energy began in 1995 as a gas retailer and now markets energy related products to 800,000 Aussie homes and businesses across NSW, VIC, SA, WA and QLD. They’ve got a range of great value plans, which even picked up four Mozo Experts Choice Awards for great value electricity.
Another strong supporter for renewable energy and a sustainable future is Momentum Energy. Since they’re apart of Hydro Tasmania, Momentum Energy offers natural gas and electricity to both residential and business customers. Not to mention they were awarded a Mozo Experts Choice Award in 2018 for SA.
Last but certainly but not least is Simply Energy, one of the fastest growing retailers in Australia. Operating for over a decade and another renewable energy supporter, Simply Energy has been supplying gas and electricity to more than half a million Aussie homes and businesses in NSW, VIC, SA and QLD (gas plans are only available to customers in VIC and SA).
So if you’d like to find out how our winners stack up against other plans, head on over to our energy comparison tool. You can also check out our full winners list which reveals our banking and insurance 2019 Mozo People’s Choice Award winners, plus a range of other categories.