Aussie home loans

Ease of use and friendly staff at the office.

We’ve used an Aussie broker twice now. Aussie have been fantastic to us from start to finish when buying our first home last year and then subsequently refinancing for a new car. They’re competitive with interest rates and are always willing to work with us. So happy to be Aussie customers.

They blow sunshine up you until you sign, then they dont pass on interest rate cuts. No after sales service from broker. Aussie will sweet talk you into signing up with them. Once you're signed up you'll find that you get no after sales service from your broker, simply referred to their call centers each time. They've passed on only one or two of the interest rate cuts over the last couple of years. I highly recommend avoiding this company and going with a different institution. When I asked for our interest rate to be brought into line with the other vendors (Around the average of 2.6%, down from 3.14%) the operator showed no care or compassion and basically told us to contact our broker to organise a refinance through another institution. Don't worry Aussie, we will refinance shortly.

I have been with Aussie home loans for over 5 years. First four years I was on a fixed rate for 4.59%, four years later my broker told that I am paying way more than average and asked me to fix for 3.96 with a break fix fee of over $3000 within 3 months interest rate went down significantly and average now is under 3%. A few weeks ago I went to my mortgage broker and told them this is not fair and I am getting better rates from other lender and they are also offering me $4000 cash bonus. He told me don’t go with another lender I will negotiate a fair break cost and re-fix you for 2.21%. A week later I did not hear anything so called my broker and asked, he said my break fix cost is $4089 and I agreed to that cost, and he told me he would send over the paper work on next business day. I didn’t hear for few days then I called them again and they said I would have to contact Aussie home loans customer support to fix the rate, they already negotiated everything and I just got to agree to cost. When I called the customer support they told me they will have to calculate the cost again and I can except a call with 24 - 48 hrs. After 3 days I did not get any call. I called them up on the fourth day and they told me its only $2858, I said I agree to the break cost again and break my fixed term contact but they said they wont be able to do it until midday and I can expect a call in the afternoon, until 3PM I did not get any call so I called them up and now they are telling it is $12,809. Did my break fix cost go up by $10,000 in two days? They had no answer and advised their manager will call, at around 4:30 PM the manager called and said there were errors in the calculation and my break fix cost is $12,809 and offered me a $100 gift voucher for their mistake. Mistakes three times with calculation, and I agreed three times!! and $100 is a compensation? I lost over $15,000 and Aussie home loans does not have any ethics and I would not recommended anyone to go with them. I am exploring legal options to dispute this matter. Make sure to record your conversations every time you speak to them.

We approached an Aussie Home Loans office to achieve our goal of being home owners with our first home. We provided the basic documents, like payslips, bank statements, etc to the broker as requested. He suggested our bank (which I won't mention) with a "competitive variable & fixed rate." We also have a conveyancer who we appointed. Well, weeks went past while the broker requested one by one further documentation, like a letter from one of our employers plus other documents. Several requests to extend the cooling-off period were honoured while at the same time was driving us, the conveyancer and the real estate mad. So many promises and excuses were made by the broker, but very little was happening while he told us the banks were being very particular. Time and time again, no progress was made while further extensions to the cooling-off period were requested and honoured and driving all of us mad. This went on for about four weeks. After numerous enquiries and communication between us, the broker, our conveyancer and the real estate, all we heard from the broker were further promises and excuses, but no answers. At the last minute, the broker expected us to do the impossible; lowering our credit card limit and sorting out the finances. Very sadly, late this week, after four and a bit weeks, the loan was declined. Our broker failed miserably. So much time was wasted for this result. Now, we have lost, not only our holding deposit, but also any further chances of an approved home loan application with our bank, our home which we really liked and were preparing to move into, any hope of ever achieving our goal of home ownership and my faith in the home loan industry. Thanks so much for destroying our chances and our goal. Now we are very likely to never become home owners. I would never recommend Aussie Home Loans to anyone. Better stay away from them and find someone better.