8.1 / 10

based on 2156 CUA reviews as rated by Mozo community

CUA home loans

Since 1946, CUA has been striving to offer Aussies a fair deal on their finances, and today, it’s the largest customer owned financial services provider in the country, offering financial and insurance products to over 500,000 Australians. Check out its great value home loan offers below.

What home loans do CUA offer?

Rates and fees verified as correct at 19 April, 2021. Other information correct at the time of writing. Advertiser disclosure.

Fixed Rate Home Loans

CUA’s fixed rate home loans are available to owner occupiers and investors with an LVR up to 95% for amounts between $10,000 and $5,000,000. These fixed rate loans provide you with the flexibility to make fee-free additional repayments (up to $5,000 during the fixed rate term) and access a free redraw facility. But remember, there are application and settlement fees to consider when going with a fixed rate home loan from CUA.

Home loan repayments calculator

years

Product Fixed 3 year rate Comparison Rate Service fee Upfront fee Monthly repayments

p.a.

n/a

$0.00

$835

1.97% p.a.

3.86% p.a.

$0.00

$835

p.a.

n/a

$0.00

$835

2.45% p.a.

4.38% p.a.

$0.00

$835

2.35% p.a.

4.35% p.a.

$0.00

$835

Variable Rate Home Loans

When you choose one of the variable rate home loan offers from CUA, you’ll pay both a settlement and application fee, but in return, you’ll get a host of flexible features to help you save on your home loan, like unlimited free extra repayments, the ability to redraw funds and the use of an offset account (100% offset with the Accelerate Variable, partial offset with the Achieve Variable). You’ll also get the flexibility to choose between a principal and interest or an interest only loan, as well as pick between a weekly, fortnightly or monthly repayment schedule to suit your budget. 

Home loan repayments calculator

years

Product Rate Comparison Rate Service fee Upfront fee Monthly repayments

3.44% p.a.

3.51% p.a.

$0.00

$835

2.94% p.a.

2.99% p.a.

$0.00

$835

3.05% p.a.

2.69% p.a.

$0.00

$835

2.85% p.a.

2.48% p.a.

$0.00

$835

3.45% p.a.

3.09% p.a.

$0.00

$835

2.95% p.a.

3.00% p.a.

$0.00

$835

2.55% p.a.

2.60% p.a.

$0.00

$835

2.35% p.a.

2.40% p.a.

$0.00

$835

3.72% p.a.

3.79% p.a.

$0.00

$835

3.37% p.a.

3.44% p.a.

$0.00

$835

3.21% p.a.

3.05% p.a.

$0.00

$835

3.21% p.a.

3.05% p.a.

$0.00

$835

3.73% p.a.

3.57% p.a.

$0.00

$835

2.86% p.a.

2.91% p.a.

$0.00

$835

2.86% p.a.

2.91% p.a.

$0.00

$835

3.38% p.a.

3.43% p.a.

$0.00

$835

CUA home loan features in a glance

Free icon

No ongoing fees

You’ll pay no ongoing fees on a CUA home loan. On the other hand, there are one-off settlement and application fees to budget for on each mortgage option.

Repayment Icon

Additional repayments

No matter which CUA home loan you opt for, you’ll have the ability to make extra repayments in order to pay off your mortgage faster and save on interest. Just remember that while additional payments on variable rate loans are unlimited, a $5,000 cap applies to the fixed rate options.

Schedule icon

Flexible repayment schedule

To make budgeting a little easier, opt for a CUA variable rate home loan which allows you to choose between weekly, fortnightly or monthly repayments. 

How are CUA home loans rated?

Mozo users have rated CUA home loans on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of home-loans
CUA home loans
Overall
8.1/10
Price
Features
Customer service
Convenience
Trust

380 Reviews

Recent CUA home loan reviews

CUA Home Loan review
Overall 7/10
Good option for basic requirements

CUA gives you a dedicated broker to manage your mortgage and accounts, which is a great and efficient service. They do however seem to be somewhat reluctant to pass on the latest rate cuts to their customers. It is great that they offer limited fees, but they need to be more competitive with interest rates.

Read full review

CUA gives you a dedicated broker to manage your mortgage and accounts, which is a great and efficient service. They do however seem to be somewhat reluctant to pass on the latest rate cuts to their customers. It is great that they offer limited fees, but they need to be more competitive with interest rates.

Price
6/10
Features
8/10
Customer service
9/10
Convenience
7/10
Trust
8/10
Less
Lauren, Queensland, reviewed about 1 month ago
CUA Home Loan review
Overall 1/10
Absolutely worst experience with a bank

Building on our children's property to the value of R500 000 +(a very large extension) we wanted to go on title on the property. I approached their mortgage broker on the 5th November 2020 to get this organised. Because they have a mortgage on the property CUA required us to be on the loan (all title holders have to be on the loan if there is a mortgage). We all had to apply for a new loan. This loan was not going to change at all i.e. my husband and I were not going to borrow any money from CUA, just use our own savings to build. They also required us to put money into the loan to get title even though we are going to add so much value to the property - in fact more than the percentage we are asking for. Well we are still waiting. 3 months and 6 days have passed. We still don't have title to the property. I have done everything they have asked - filled in all their forms, paid in the money. Our build was postponed as we need to be on title to build. We are probably incurring delay costs. This is just unbelievable!!!. We require nothing from CUA and yet they are pushing us around to such an extent. At one point they even asked for all our savings so that they could control the build (i.e. the invoicing and receipting) They wanted all of our savings! As said above, we are not borrowing a cent from them and the control they want over us is just unwarranted!

Read full review

Building on our children's property to the value of R500 000 +(a very large extension) we wanted to go on title on the property. I approached their mortgage broker on the 5th November 2020 to get this organised. Because they have a mortgage on the property CUA required us to be on the loan (all title holders have to be on the loan if there is a mortgage). We all had to apply for a new loan. This loan was not going to change at all i.e. my husband and I were not going to borrow any money from CUA, just use our own savings to build. They also required us to put money into the loan to get title even though we are going to add so much value to the property - in fact more than the percentage we are asking for. Well we are still waiting. 3 months and 6 days have passed. We still don't have title to the property. I have done everything they have asked - filled in all their forms, paid in the money. Our build was postponed as we need to be on title to build. We are probably incurring delay costs. This is just unbelievable!!!. We require nothing from CUA and yet they are pushing us around to such an extent. At one point they even asked for all our savings so that they could control the build (i.e. the invoicing and receipting) They wanted all of our savings! As said above, we are not borrowing a cent from them and the control they want over us is just unwarranted!

Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Karene, Queensland, reviewed 2 months ago
CUA Home Loan review
Overall 1/10
Stay clear!

OMG! Where should I start- don't touch them! We transferred our investment loan to them Because they didn't charge extra for investment loans and assured us that there weren't plans to change that even though the company we were with and most other companies had- well that lasted long enough to get the loan set up then- you guessed it they changed. We moved from a variable account to a one year fixed term with no charges but when the year was up there were charges no matter we decided to do- fixed term again or variable they wanted to charge hundreds to 'set it up'. Trying to speak to someone is a nightmare - if you don't have at least half an hour to spare for them to actually answer the call don't even bother trying! Then we decided we'd had enough of extra charges and poor customer service and decided to look elsewhere- our new loan is 2% less! saving us thousands, but they struck again! The signed loan contract stated that the discharge fee would be $200- no .... they changed it to $500!!!Apparently a signed contract doesn't mean a thing- they can charge whatever they like- Even the big banks only charge $250! What a rip off! Stay clear!

Read full review

OMG! Where should I start- don't touch them! We transferred our investment loan to them Because they didn't charge extra for investment loans and assured us that there weren't plans to change that even though the company we were with and most other companies had- well that lasted long enough to get the loan set up then- you guessed it they changed. We moved from a variable account to a one year fixed term with no charges but when the year was up there were charges no matter we decided to do- fixed term again or variable they wanted to charge hundreds to 'set it up'. Trying to speak to someone is a nightmare - if you don't have at least half an hour to spare for them to actually answer the call don't even bother trying! Then we decided we'd had enough of extra charges and poor customer service and decided to look elsewhere- our new loan is 2% less! saving us thousands, but they struck again! The signed loan contract stated that the discharge fee would be $200- no .... they changed it to $500!!!Apparently a signed contract doesn't mean a thing- they can charge whatever they like- Even the big banks only charge $250! What a rip off! Stay clear!

Price
1/10
Features
8/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Suzanne, New South Wales, reviewed 2 months ago
CUA Home Loan review
Overall 1/10
Very bad experience with CUA. Incredibly tardy.

First time I have dealt with this bank. Absolutely awful - We are just trying to go on title on a house already owned by our daughter and son-in-law. Purchasing 40% of the house. I would have thought we could just put 40% of the purchase price into the loan and buy 40% title that way + stamp duty and legal fees. We are building on the property so I would have thought we could just draw the money out through the building stages as we build and add value. The build is going to cost a lot more than what we will be putting into the loan so a lot of extra money is going into the property. We have absolutely no debt on houses, cars or cards and yet it has taken over 2.5 months so far for them to process this, delaying our build and my frustration knows no bounds. They keep saying it is an extremely complex transaction. I don't see that it is. Just see them as incredibly inefficient and useless. Don't use them if you can avoid them.

Read full review

First time I have dealt with this bank. Absolutely awful - We are just trying to go on title on a house already owned by our daughter and son-in-law. Purchasing 40% of the house. I would have thought we could just put 40% of the purchase price into the loan and buy 40% title that way + stamp duty and legal fees. We are building on the property so I would have thought we could just draw the money out through the building stages as we build and add value. The build is going to cost a lot more than what we will be putting into the loan so a lot of extra money is going into the property. We have absolutely no debt on houses, cars or cards and yet it has taken over 2.5 months so far for them to process this, delaying our build and my frustration knows no bounds. They keep saying it is an extremely complex transaction. I don't see that it is. Just see them as incredibly inefficient and useless. Don't use them if you can avoid them.

Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Karene, Queensland, reviewed 2 months ago
CUA Achieve Variable Home Loan review
Overall 10/10
The are the best bank there is

I love CUA. I have been with them for over 20 years and they have always helped me when I needed it.

Read full review

I love CUA. I have been with them for over 20 years and they have always helped me when I needed it.

Price
10/10
Features
10/10
Customer service
10/10
Convenience
10/10
Trust
10/10
Less
Patricia, Queensland, reviewed 3 months ago

What do you need to apply for a CUA home loan?

Ready to snag a CUA home loan and make that cute little suburban cottage or sprawling waterside mansion yours? To apply, you’ll need to be over 18 years of age and a permanent resident of Australia. You’ll also need to supply information including:

  • Identification documents 
  • Your financial details (income, expenses, assets and debts)
  • Your employment details 
  • The property you’re looking at buying.

Home loan quick links