Fetch pet insurance

Fetch pet insurance policy options

Cover information and limits in the table below verified as correct at 16 June 2024. Other information correct at the time of writing. Advertiser disclosure. Important information on terms, conditions and sub-limits.


Are you a pet owner considering the brand new Fetch pet insurance policy? Well, at Mozo we have all the information you’ll need to make a decision. Here’s a look at all the inclusions, exclusions and optional benefits that you could get with Fetch. 

About Fetch 

Fetch is a team of vets, techies, insurance and data experts coming together to build a product that transforms the way we care for our pets. With 24/7 support and Super Fast Claims, Fetch wants pet owners to worry less about insurance. Fetch Pet Insurance is  underwritten by Pacific International Insurance which provides financial capital to pay out claims. 

Fetch pet insurance 

Fetch’s pet cover gives treatment costs for a range of conditions including injury, dental injury treatment, physiotherapy, ticks & parasites, snake bites, vaccinatable diseases and even end of life care. 

Fetch also covers one course of acupuncture or cold laser therapy from your vet to treat a diagnosed condition. You can also avail a 24/7 emergency help on the app if you tap on the ‘Pet Healthline’ under the treatments tab. 

With Fast Claims for its customers, Fetch provides an easy and a transparent way to make claims. It is super easy to access this service as it is online and all you have to do is get on the app. 

And Fetch gives the policyholder an option of waiving the waiting period if they can prove that their pet is healthy. 

(Note: Check your policy’s PDS for any waiting periods that may be applicable.)

What is included in Fetch’s pet insurance policy?

From emergency boarding to dental care to behavioural cover, Fetch’s pet insurance policy covers almost everything, with a complementary therapy course of acupuncture or cold laser. 

Fetch’s pet insurance policy covers consultations, surgery, medication and hospitalisation. 

(Read the Product Disclosure Statement (PDS) in detail beforehand to know if the insurance cover does not include any of your needs.)

What optional extras can I add to my Fetch insurance?

With Fetch’s pet insurance policy, you can waive off the waiting period and also make claims in a transparent way. As mentioned above, you can also get a complementary therapy course. 

What exclusions apply to Fetch pet insurance?

Pre-existing conditions are generally not included in any pet insurance policy. For example, Fetch doesn’t cover any bilateral or linked conditions related to the pre-existing conditions. But other than that, Fetch pet insurance will not cover the costs of your pet’s routine care like bathing, grooming, clipping, de-matting, coat treatments, or shampoos. It also does not cover the cost of breeding or desexing your pet or any pet accessories costs.

Read the terms and conditions of your policy to check what you’re covered for in the Product Disclosure Statement (PDS).

How do I make a claim with Fetch pet insurance?

With Fetch pet insurance, you or your vet can submit a claim and check its progress on the app. If you have Fast Claims enabled, all you need to do is send your invoices and the recent history and your vet’s notes from the visit. 

(Check with Fetch if you have any queries regarding your claim. You can chat with them on the app, or email them at: support@fetchpet.au). 

Can I cancel my Fetch  pet insurance?

Cancelling your Fetch pet insurance policy is easy. All you have to do is let Fetch know via app’s chat. Fetch will refund you with the remaining days for the month. 

In addition to that, as a first time policyholder, you can cancel with the 14-day cooling off period and get a full refund. Make sure you have not made any claims during this period.

What do I do if my pet gets sick or injured?

If your pet gets sick or injured, you should get them to the vet as soon as possible. Once you are sure that your pet is in no danger, you can go ahead and make a claim. When making the claim yourself, make sure you have all the details required - from reports to receipts, any evidence will make your claim stronger.