Australia Post Travel Insurance

About Australia Post

Yes, this is the Australia Post that is in charge of getting your letters and postcards back to family and friends while you’re away. Australia Post itself has been offering insurance for nearly a decade. Its travel insurance policies are underwritten by Zurich Australian Insurance Limited.

Cover information and limits in the table below verified as correct at 25 April 2024. Other information correct at the time of writing.

What travel insurance does Australia Post offer?

Australia Post offers multiple travel insurance policy options: basic and comprehensive international travel insurance, multi-trip travel insurance and domestic travel insurance. There’s also a number of optional extras you can add on to your policy, if you’re looking for cover that is a little more tailored towards your particular trip. Below is a comparison of the international travel insurance policies Australia Post has to offer (here at Mozo we don’t compare domestic travel insurance).

What optional extras does Australia Post’s travel insurance offer?

Australia Post’s international travel insurance offers a number of add-ons. With both the basic and comprehensive cover you can choose your excess, choose between single or multi-trip cover, and choose to add cover for existing medical conditions.

With the comprehensive international cover, you can also choose to increase your single-item limit for personal effects cover and increase your rental car excess cover. 

If you want to tailor your cover a little more, you can also add cover for winter sports, cruises, or add cover if you plan to ride a motorcycle or moped while travelling.

What pre-existing conditions does Australia Post travel insurance cover?

Australia Post offers cover for some pre-existing conditions automatically subject to the criteria defined in the PDS. For others conditions a medical assessment is required and if cover is approved, an additional premium may need to be paid. 

It is also important to note that even if there is some cover provided for certain existing medical conditions, sub-limits and other conditions may apply. Read the full product disclosure statement (PDS) to see exactly how Australia Post defines medical conditions and what terms, conditions and sub-limits apply.

Is there a cooling-off period with Australia Post’s travel insurance?

Yes, Australia Post’s travel insurance policies come with a 21-day cooling-off period. This means that if your trip has not started and you have not made a claim on your policy or intend to make a claim on your policy, you may be able to get a full refund if you cancel within 21 days of purchasing it.

Does Australia Post’s travel insurance cover COVID-19?

Australia Post Travel Insurance includes some COVID-19 benefits, this includes emergency medical expenses coverage on its International plans. Read up on the PDS for the full terms and conditions.

How to make a travel insurance claim with Australia Post?

You can lodge a travel insurance claim with Australia Post either online via the website, or by post. If it’s an emergency, you can also call Australia Post’s travel emergency assistance provider 24/7. 

To make your claim you will need to have some information handy, including medical or dental reports, police reports, reports from the airline or transport provider, reports confirming lost or stolen luggage, as well as relevant receipts or invoices.

Is there a time limit to submit a travel insurance claim with Australia Post?

Yes, travel insurance claims must be submitted as soon as possible and within 60 days of the return date listed on your policy. If you’re waiting on supporting documents, Australia Post recommends submitting your claim anyway, as you can always update your claim with supporting documents at a later stage.

Once submitted, Australia Post will aim to process your claim within 10 business days.

Compare Australia Post travel insurance policies with other Australian insurance companies

Ready to jet set off overseas? Don’t be too hasty. Before you go, it’s well worth taking the time to compare the travel insurance options available to you, so you can find a policy that suits your budget, travel style and destination. There are a tonne of affordable, flexible options on the market, so do yourself a favour and compare them all with Mozo’s travel insurance comparison tool. Just plug in your travel dates, who will be travelling and where you’re going and we’ll do the rest! You can easily compare 237 travel insurance policies and choose the one that’s right for you.

While you’re there, hop across to our travel hub for heaps of great articles, tips and tricks on how to travel smart and save money. Be sure to drop by our Best $20 I’ve ever spent series for some tips from genuine globetrotters!