Thumbnail icon for Australia Post

Are you a big fan of the national postal service? If yes, you’ll be excited to hear that as well as parcels and letters, you can also get travel insurance from Australia Post. So, if you’re planning to post yourself away, you might want to check it out! Keep reading for important information you should know before signing up for an Australia Post travel insurance policy.

About Australia Post

Yes, this is the Australia Post that is in charge of getting your letters and postcards back to family and friends while you’re away. Australia Post itself has been offering insurance for nearly a decade. Its travel insurance policies are underwritten by Zurich Australian Insurance Limited.

Cover information and limits in the table below verified as correct at 4 March 2024. Other information correct at the time of writing.

What travel insurance does Australia Post offer?

Australia Post offers multiple travel insurance policy options: basic and comprehensive international travel insurance, multi-trip travel insurance and domestic travel insurance. There’s also a number of optional extras you can add on to your policy, if you’re looking for cover that is a little more tailored towards your particular trip. Below is a comparison of the international travel insurance policies Australia Post has to offer (here at Mozo we don’t compare domestic travel insurance).

  • Events

  • Limits shown apply

  • Covid medical cover

  • Covid cancellation cover

  • Overseas emergency hospital expense

  • Overseas emergency medical assistance

  • Maximum excess

  • Cancellation fees

  • Pay extra for no excess

  • Luggage and personal effects

  • Additional accomodation & travel

  • Emergency companion

  • Resumption of journey

  • Hospital cash allowance

  • Accidental death

  • Permanent disability

  • Loss of income

  • Credit Card fraud and replacement

  • Travellers cheques

  • Travel documents

  • Rental vehicle excess

  • Alternative travel expenses

  • Personal liability

  • Pre existing conditions

  • Asthma

  • Cancer

  • Cardiovascular disease

  • Mental health illness

  • Diabetes

  • Epilepsy

  • High cholesterol

  • High blood pressure

  • Pregnancy

  • Blood thinning medication

  • Activities covered

  • Bungee jumping

  • Conservation work

  • Mountain biking

  • Mountaineering

  • Rock climbing

  • Scuba diving

  • Sky diving

  • Surfing

  • Trekking

  • Snow sports

  • Ocean Cruise

    • Basic

    • Per person

    • Unlimited

    • Unlimited

    • 250

    • Events
    • Unlimited

    • Unlimited

    • $10,000

    • $10,000

    • $5,000,000

    • Pre existing conditions
    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Activities covered
    • Optional

    • Optional

    More info
    • Basic Multi-Trip

    • Per person

    • Unlimited

    • Unlimited

    • 250

    • Events
    • Unlimited

    • Unlimited

    • $10,000

    • $10,000

    • $5,000,000

    • Pre existing conditions
    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Activities covered
    • Optional

    • Optional

    More info
    • Comprehensive

    • Per person

    • Unlimited

    • Unlimited

    • 250

    • Events
    • Choose $0 to unlimited

    • $12,000

    • Unlimited

    • Unlimited

    • $3,000

    • $5,000

    • $25,000

    • $25,000

    • $10,000

    • $5,000

    • $5,000

    • $10,000

    • $5,000

    • $5,000,000

    • Pre existing conditions
    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Activities covered
    • Optional

    • Optional

    More info
    • Comprehensive Multi-Trip

    • Per person

    • Unlimited

    • Unlimited

    • 250

    • Events
    • Choose $0 to unlimited

    • $12,000

    • Unlimited

    • Unlimited

    • $3,000

    • $5,000

    • $25,000

    • $25,000

    • $10,000

    • $5,000

    • $5,000

    • $10,000

    • $5,000

    • $5,000,000

    • Pre existing conditions
    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Activities covered
    • Optional

    • Optional

    More info
= Covered = Not covered

Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).


What optional extras does Australia Post’s travel insurance offer?

Australia Post’s international travel insurance offers a number of add-ons. With both the basic and comprehensive cover you can choose your excess, choose between single or multi-trip cover, and choose to add cover for existing medical conditions.

With the comprehensive international cover, you can also choose to increase your single-item limit for personal effects cover and increase your rental car excess cover. 

If you want to tailor your cover a little more, you can also add cover for winter sports, cruises, or add cover if you plan to ride a motorcycle or moped while travelling.

What pre-existing conditions does Australia Post travel insurance cover?

Australia Post offers cover for some pre-existing conditions automatically subject to the criteria defined in the PDS. For others conditions a medical assessment is required and if cover is approved, an additional premium may need to be paid. 

It is also important to note that even if there is some cover provided for certain existing medical conditions, sub-limits and other conditions may apply. Read the full product disclosure statement (PDS) to see exactly how Australia Post defines medical conditions and what terms, conditions and sub-limits apply.

Is there a cooling-off period with Australia Post’s travel insurance?

Yes, Australia Post’s travel insurance policies come with a 21-day cooling-off period. This means that if your trip has not started and you have not made a claim on your policy or intend to make a claim on your policy, you may be able to get a full refund if you cancel within 21 days of purchasing it.

Does Australia Post’s travel insurance cover COVID-19?

Australia Post Travel Insurance includes some COVID-19 benefits, this includes emergency medical expenses coverage on its International plans. Read up on the PDS for the full terms and conditions.

How to make a travel insurance claim with Australia Post?

You can lodge a travel insurance claim with Australia Post either online via the website, or by post. If it’s an emergency, you can also call Australia Post’s travel emergency assistance provider 24/7. 

To make your claim you will need to have some information handy, including medical or dental reports, police reports, reports from the airline or transport provider, reports confirming lost or stolen luggage, as well as relevant receipts or invoices.

Is there a time limit to submit a travel insurance claim with Australia Post?

Yes, travel insurance claims must be submitted as soon as possible and within 60 days of the return date listed on your policy. If you’re waiting on supporting documents, Australia Post recommends submitting your claim anyway, as you can always update your claim with supporting documents at a later stage.

Once submitted, Australia Post will aim to process your claim within 10 business days.

Australia Post customer reviews

The Mozo community has rated Australia Post travel insurance policies and services on a number of factors ranging from value for money to customer satisfaction.

Australia Post travel insurance
7.8

Overall 7.8

8.0

Value for money

8.2

Policy coverage

6.5

Customer service

7.0

Claims handling

7.9

Trust

82 Reviews

Recent Australia Post travel insurance customer reviews Recent Australia Post travel insurance customer reviews

Australia Post logo

Australia Post Travel Insurance review

Overall rating   10 / 10

i have assistanss in commenwelth bank so i'm happy

Thank you I know insurance very importent to us so i'm happy .

Full review

Thank you I know insurance very importent to us so i'm happy .

    Value for money   10 / 10

Less

Indrajeyaluxmy, New South Wales, reviewed 4 months ago

Australia Post logo

Australia Post Travel Insurance review

Overall rating   1 / 10

Bad service, never again

They don’t take care of their claims as they commit Ed to ( 10 days) it’s been over 35 days since we send the claim and every time we call they say they will call us back in 3-5 days but never call back. Such a disappointment from such a big...

Full review

They don’t take care of their claims as they commit Ed to ( 10 days) it’s been over 35 days since we send the claim and every time we call they say they will call us back in 3-5 days but never call back. Such a disappointment from such a big service provider

    Value for money   1 / 10

    Policy coverage   1 / 10

    Customer service   1 / 10

    Claims handling   1 / 10

    Trust   1 / 10

Less

Jacob, Queensland, reviewed over 1 year ago

Australia Post logo

Australia Post Home Contents Insurance review

Overall rating   7 / 10

amazing place all items have tracings

Amazing place all items have tracking so you can see where your parcel is and nice workers.

Full review

Amazing place all items have tracking so you can see where your parcel is and nice workers.

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   6 / 10

    Trust   6 / 10

Less

Mietta, Victoria, reviewed over 2 years ago

Australia Post logo

Australia Post Travel Insurance review

Overall rating   10 / 10

Ok

Like

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

Less

Ben, New South Wales, reviewed over 2 years ago

Australia Post logo

Australia Post Travel Insurance review

Overall rating   9 / 10

Worth it!

Definitely a great choice for travel insurance that's not too expensive. The only thing that I didn't like was that most employees didn't seem to really know how to answer any questions I had before purchase. This didn't really have any...

Full review

Definitely a great choice for travel insurance that's not too expensive. The only thing that I didn't like was that most employees didn't seem to really know how to answer any questions I had before purchase. This didn't really have any consequences though as all the info is out there if you want to look.

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   6 / 10

    Trust   7 / 10

Less

Ellen, Queensland, reviewed almost 3 years ago

Hide reviews
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.

Compare Australia Post travel insurance policies with other Australian insurance companies

Ready to jet set off overseas? Don’t be too hasty. Before you go, it’s well worth taking the time to compare the travel insurance options available to you, so you can find a policy that suits your budget, travel style and destination. There are a tonne of affordable, flexible options on the market, so do yourself a favour and compare them all with Mozo’s travel insurance comparison tool. Just plug in your travel dates, who will be travelling and where you’re going and we’ll do the rest! You can easily compare 237 travel insurance policies and choose the one that’s right for you.

While you’re there, hop across to our travel hub for heaps of great articles, tips and tricks on how to travel smart and save money. Be sure to drop by our Best $20 I’ve ever spent series for some tips from genuine globetrotters!