Go Insurance Travel Insurance

About Go Insurance

Go Insurance was established in 2010 and provides customers with over 70 years of combined experience in the travel insurance industry. Underwritten by Lloyds, one of the world’s largest and most well-established insurance providers, Go Insurance offers a range of travel insurance options designed to be flexible and tailored to your personal needs.

Cover information and limits in the table below verified as correct at 20 April 2024. Other information correct at the time of writing.

Go Insurance travel insurance policies

Go Insurance offers three tiers of coverage when it comes to their travel insurance policy. Each tier will provide you with a larger amount of cover for each ‘module’ of your policy. When you buy a policy, you have the option to remove certain modules from the package, if there’s something you don’t believe you need.

Does Go Insurance have COVID-19 coverage?

Go Insurance does cover claims related to contracting COVID-19, but limits and exclusions may apply. Your coverage will also depend on the needs of your trip and the circumstances of your illness, so it's vital to get across the terms and conditions in the PDS before signing up. 

What optional add-ons are available on a GO Insurance international travel insurance policy?

Go Insurance’s flexible optional extras provide cover for a wide range of potential overseas adventures, even for those specifically travelling for business. This includes snow sports, water sports, golf trips, and cruise holidays. You can choose to add any of these extras on top of the existing schedule of benefits across Go Insurance’s travel insurance range. 

What pre-existing medical conditions are covered? 

Pre-existing conditions will influence the premium you pay for travel insurance. But don’t let that sway you from travelling with a pre-existing condition, as cover can be simple enough to add. Besides, many travel insurance providers have automatic coverage for a wide variety of common pre-existing conditions. 

Make sure you check the PDS for details if you have a pre-existing condition, as there may be provisos that stop you from receiving automatic coverage. 

If you suffer from a pre-existing medical condition that is not automatically covered, you can still apply for coverage by contacting Go Insurance at 1300 819 888. You will have to complete a medical assessment to ensure that you’re fit to travel, and to ensure that your pre-existing medical condition is coverable by the provider. 

What do I do if there’s an emergency during my trip? 

Go Insurance’s emergency assistance team is available 24/7. If you need to contact Go Insurance in an emergency, you can call them on +61 (0) 7 3481 9880. If you can’t call them, they can also be reached via email at sos@goinsurance.com.au. 

Go Insurance should be contacted as soon as possible in an emergency situation so that they know what’s going on and can help you out. For example, if you or someone in your group needs emergency medical assistance, then the provider can point you in the right direction of appropriate treatment. 

How do I make a claim with Go Insurance?

If you need to make a claim, you should notify Go Insurance as soon as possible. You can complete a claim by post, over the phone, via fax, or via email. 

Go Insurance’s contact details for claims are as follows:

• Postal address: Go Insurance, Claims Department. PO Box 5964 Brendale QLD 4500. Australia. 

• Telephone: + 61 (0) 7 3481 9888 or 1300 819 888

• Fax: + 61 (0) 7 3481 9899

• Email: claims@goinsurance.com.au 

To make a claim, first, notify Go Insurance of its nature. Then, collect your supporting documentation. For example, if your claim arises from a medical or hospital expense, then you will need a doctor's report and related invoices. 

If you are having trouble with obtaining these, then Go Insurance’s team are able to help you out, when possible. After you have all the necessary documentation supporting your claim, you can then send copies to Go Insurance via one of the aforementioned methods. Once your claim is assessed, you will be notified of its outcome.

Compare Go Insurance Travel Insurance policies with other Australian insurance providers

Go Insurance offers flexible policies that you can tailor to suit your trip, budget and the level of cover you need, but it’s always a good idea to see what options are out there before settling on a travel insurance policy. Here at Mozo we’ve taken the hassle out of the comparison process with our simple to use travel insurance comparison tool. All you need to do is enter your travel details - destination, travel dates, number and age of travellers - and we’ll show you the travel insurance options in the market today. Then it’s up to you to choose the one that suits you best!
For more information on different types of travel insurance, take a look at all our different travel guides. And for some great money saving tips for while you’re traveling, head over to our best $20 series for some wise words from real globetrotters.