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If you’re planning an overseas holiday and you need some extra peace of mind, finding a travel insurance policy that suits your needs should be first on your itinerary. If you’re thinking Tick Travel Insurance might be the one for you, then keep reading because we’ve outlined some of the frequently asked questions on their currently available policies.

About Tick Travel Insurance

Tick Travel Insurance has recently been acquired by Europ Assistance, a travel insurance provider that is part of the Generali group. Tick is underwritten by the Mitsui Sumitomo Insurance Company Limited.

Cover information and limits in the table below verified as correct at 25 May 2024. Other information correct at the time of writing.

Tick Travel Insurance plans

Currently, Tick Travel Insurance offers domestic travel insurance and single-trip international travel insurance, including limited cover for some COVID-19 related claims. They currently offer four levels of international cover, these being the Basic, Budget, Standard, and Top policy plans. With each tier of cover, your premium increases, but what you’re covered for and the amount you are insured for will rise too. 

Check out the data table below to see an overview of the kinds of plans Tick Travel Insurance offers.

  • Events

  • Limits shown apply

  • Covid medical cover

  • Covid cancellation cover

  • Overseas emergency hospital expense

  • Overseas emergency medical assistance

  • Maximum excess

  • Cancellation fees

  • Pay extra for no excess

  • Luggage and personal effects

  • Additional accomodation & travel

  • Emergency companion

  • Resumption of journey

  • Hospital cash allowance

  • Accidental death

  • Permanent disability

  • Loss of income

  • Credit Card fraud and replacement

  • Travellers cheques

  • Travel documents

  • Rental vehicle excess

  • Alternative travel expenses

  • Personal liability

  • Pre existing conditions

  • Asthma

  • Cancer

  • Cardiovascular disease

  • Mental health illness

  • Diabetes

  • Epilepsy

  • High cholesterol

  • High blood pressure

  • Pregnancy

  • Blood thinning medication

  • Activities covered

  • Bungee jumping

  • Conservation work

  • Mountain biking

  • Mountaineering

  • Rock climbing

  • Scuba diving

  • Sky diving

  • Surfing

  • Trekking

  • Snow sports

  • Ocean Cruise

    • Budget

    • Per person

    • Unlimited

    • Unlimited

    • $200.00

    • Events
    • $5,000

    • $2,500

    • $5,000

    • $5,000

    • $1,000,000

    • Pre existing conditions
    • Activities covered
    • Optional

    More info
    • Basic

    • Per person

    • Unlimited

    • Unlimited

    • $200.00

    • Events
    • $2,000

    • $5,000

    • $5,000

    • $1,000,000

    • Pre existing conditions
    • Activities covered
    • Optional

    More info
    • Standard

    • Per person

    • Unlimited

    • Unlimited

    • $200.00

    • Events
    • $5,000

    • $4,000

    • $5,000

    • $10,000

    • $1,500

    • $10,000

    • $10,000

    • $5,200

    • $2,000

    • $2,000

    • $2,000

    • $1,500,000

    • Pre existing conditions
    • Activities covered
    • Optional

    More info
    • Top

    • Per person

    • Unlimited

    • Unlimited

    • $200.00

    • Events
    • $20,000

    • $7,500

    • $20,000

    • $20,000

    • $3,000

    • $3,000

    • $25,000

    • $25,000

    • $10,400

    • $4,000

    • $4,000

    • $4,000

    • $3,000,000

    • Pre existing conditions
    • Activities covered
    • Optional

    More info
= Covered = Not covered

Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).


What other optional extras can I add to my Tick Travel Insurance policy?

There are a few optional extras you can add to your Tick Travel Insurance policy if you need to tailor your package to the kind of holiday or tip you’re going on. These include winter sports cover, natural disaster cover, business cover, and golf cover. 

These add-ons will come at an extra premium, but without them, you may not be covered for anything that happens related to these sorts of activities. Always be sure to check out the PDS to find details regarding limits on cover amounts and general exclusions. 

Are pre-existing medical conditions covered under Tick Travel Insurance’s travel insurance?

Tick Travel Insurance does not automatically cover any medical conditions in their international travel insurance policy. However, you can gain coverage for pre-existing medical conditions by calling Tick Travel Insurance and discussing your situation with them. They will let you know if they can cover you for your medical condition and related claims that could result from it.

What do I do if there’s an emergency during my trip? 

If there’s an emergency during your overseas trip, call Tick Travel Insurance on their emergency assistance line. The number is +61 2 9333 3963 and is available 24/7 if you need it. Tick Travel Insurance’s team will be able to help you out with things like finding medical facilities and medical evacuation, among other things. 

How do I make a claim with Tick Travel Insurance? 

You must register a claim with Tick Travel Insurance within 30 days of returning home. You will need to have all the relevant documentation to support your claims, such as receipts for valuables, or invoices from hospitals and doctors if you incurred medical costs. Tick Travel Insurance asks that you provide these documents in English, or get them officially translated into English. 

To get access to claims forms, or if you have any enquiries about making a claim, contact Tick Travel Insurance at 02 9333 3965, email them at assistance@tickinsurance.com.au, or head to Tick Travel Insurance’s online claims portal.

Tick Travel Insurance customer reviews

Tick Travel Insurance travel insurance
1.3

Overall 1.3

1.9

Value for money

2.1

Policy coverage

1.7

Customer service

1.6

Claims handling

1.2

Trust

15 Reviews

Recent Tick Travel Insurance travel insurance customer reviews Recent Tick Travel Insurance travel insurance customer reviews

Tick Travel Insurance logo

Tick Travel Insurance Travel Insurance review

Overall rating   1 / 10

Green Tick Travel Insurance: Disastrous Experience

My recent encounter with Green Tick Travel Insurance has left me deeply disappointed and frustrated. Despite purchasing top cover, including 24-hour medical assistance, the company has not only failed to pay our claim over two months after the...

Full review

My recent encounter with Green Tick Travel Insurance has left me deeply disappointed and frustrated. Despite purchasing top cover, including 24-hour medical assistance, the company has not only failed to pay our claim over two months after the event but has also shown a complete lack of assistance during our time of need. This review aims to shed light on the abysmal service provided by Green Tick Travel Insurance, cautioning potential customers to think twice before entrusting their travel safety to this company. Unfulfilled Promises: One of the main reasons we chose Green Tick Travel Insurance was their promise of comprehensive coverage and round-the-clock medical assistance. However, when I found myself in a dire situation, their response was far from what we expected. I required timely medical assistance, needing to access urgent services, including a medical evacuation. We had requested preauthorisation and, it became evident that their claims of providing assistance were nothing more than empty words. Could not get a timely response and therefore had to pay significant costs upfront for potentially lifesaving treatments. We were fortunate to have access to a credit card and funds via family back in Australia to cover up front costs. Lack of Payment:To add insult to injury, Green Tick Travel Insurance has not yet paid out our claim, despite the fact that we held what we believed to be top cover. Their lack of transparency and failure to pay out our claim in a timely manner is not only disheartening but also raises serious questions about their integrity as an insurance provider. It is clear that their commitment to their customers’ well-being is nothing more than a façade. We have since been asked to fill out form after form and answer not applicable questions. Unhelpful Customer Service:When we finally managed to reach their customer service department, we were met with unhelpful and dismissive attitudes. Instead of addressing our concerns and providing the assistance we desperately needed, they seem more interested in deflecting blame and avoiding responsibility and have since stopped replaying to emails and despite numerous requests have not returned out calls. This complete disregard for customer satisfaction is utterly unacceptable and reflects a lack of professionalism on their part. Conclusion:My experience with Green Tick Travel Insurance has been nothing short of a nightmare. Their failure to fulfill their promises, refusal to pay our claim, and unhelpful customer service have left me with a bitter taste in my mouth. I strongly advise potential customers to steer clear of this company and explore other options for their travel insurance needs. Green Tick Travel Insurance has proven itself to be unreliable, unworthy of our hard-earned money and untrustworthy to take care of travel insurance needs.

    Value for money   1 / 10

    Policy coverage   1 / 10

    Customer service   1 / 10

    Claims handling   1 / 10

    Trust   1 / 10

Less

Jarrod, Victoria, reviewed 5 months ago

Tick Travel Insurance logo

Tick Travel Insurance Travel Insurance review

Overall rating   1 / 10

Don't fall for the Tick scam!!

I found the travel insurance policy which I purchased with Tick to be a total waste of money. My luggage was recently lost by the airline whilst travelling. I had originally purchased the most premium of Tick's insurance policies, however when I...

Full review

I found the travel insurance policy which I purchased with Tick to be a total waste of money. My luggage was recently lost by the airline whilst travelling. I had originally purchased the most premium of Tick's insurance policies, however when I contacted their claims department, the only items that they told me that they are prepared to reimburse me for is for essential clothes and toiletries. The stipulation was that all non-English receipts need to be officially translated. The thing is that I can buy some basic clothing for less than €100 Euros but will spend 3 times as much in getting all invoices translated. So basically it will cost me more money to lodge a claim. I will also not be reimbursed for the laptop which I kept in my suitcase. I am therefore cutting my losses and will cut short my trip and return early as it's simply going to be too expensive to both holiday and replace my lost items. By the way, Tick will not cover the cost associated with my change of ticket request. Despite having top cover and being insured for delayed baggage, personal belongings, and cutting my trip short, Tick have simply broken all the rules and not interested in looking at looking at my claim. I will not use Tick again and I don't recommend them. Please avoid at all costs. The Tick brand has no value and seems to be a complete scam

    Value for money   1 / 10

    Policy coverage   1 / 10

    Customer service   1 / 10

    Claims handling   1 / 10

    Trust   1 / 10

Less

Mario, Victoria, reviewed 9 months ago

Tick Travel Insurance logo

Tick Travel Insurance Travel Insurance review

Overall rating   1 / 10

Terrible experience with tick insurance

My father in law passed away in Germany 5 days prior to my flight back to Australia. Tick insurance rejected my claim for cancelled airfares - which I had to cancel for obvious reasons - due to the death being in Germany, not Australia. This feels...

Full review

My father in law passed away in Germany 5 days prior to my flight back to Australia. Tick insurance rejected my claim for cancelled airfares - which I had to cancel for obvious reasons - due to the death being in Germany, not Australia. This feels like a loophole they are using to avoid a very legitimate claim. I shouldn't be surprised, I guess, but this is not what I would have hoped for with the top level of cover and is certainly not what I needed at this time.

    Value for money   8 / 10

    Policy coverage   1 / 10

    Customer service   4 / 10

    Claims handling   5 / 10

    Trust   1 / 10

Less

Chris, South Australia, reviewed 10 months ago

Tick Travel Insurance logo

Tick Travel Insurance Travel Insurance review

Overall rating   1 / 10

Discourage, Delay , Deny was my Travel Insurance

Tick Insurance has it covered ..... you sort of. For example be aware that if you make a lost baggage claim you will require proof of ownership, which means a receipt for each and every item in your baggage that you wish to claim for and then...

Full review

Tick Insurance has it covered ..... you sort of. For example be aware that if you make a lost baggage claim you will require proof of ownership, which means a receipt for each and every item in your baggage that you wish to claim for and then these items are subject to a depreciation schedule.. In your PDS page 50 " proof of ownership" to be read in conjunction with page 27 section E1 personal baggage Medical Claim be aware you will need to provide a copy of your outward and inward flight itineary, medicare number, receipts for medical expenses claimed along with a copy of bank credit card statement showing payment for items claimed. Most importantly you will need a medical certificate from your doctor ouitlining your "exact" diagnosis and without this your claim will be rejected as in my case and this took 29 days from when the claim was lodged until I was advised of my rejected claim. Worth asking about alchohol tolerance if any as this information is available to your insurer via hospital blood test so worth knowing if your insurance is still with you. Tick unbelievably has award winning rating mainly based on competitive pricing and the level of apparent inclusions.... how would your baggage claim work for you

    Value for money   1 / 10

    Policy coverage   1 / 10

    Customer service   2 / 10

    Claims handling   1 / 10

    Trust   1 / 10

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Peter, Western Australia, reviewed 11 months ago

Tick Travel Insurance logo

Tick Travel Insurance Travel Insurance review

Overall rating   1 / 10

AVOID THIS COMPANY

AVOID THIS COMPANY This company screams dodgy. I purchased travel insurance through them and then received an email asking to submit a review of my experience. (you literally haven't done anything, but explains how they have some good reviews...

Full review

AVOID THIS COMPANY This company screams dodgy. I purchased travel insurance through them and then received an email asking to submit a review of my experience. (you literally haven't done anything, but explains how they have some good reviews on here) One of my flights got cancelled etc, so I logged in to submit a claim. The Portal just goes to an error message page. this kept happening for the new few days. I finally emailed them on two occasions and have not heard a peep back. AVOID this company.

    Value for money   1 / 10

    Policy coverage   1 / 10

    Customer service   1 / 10

    Claims handling   1 / 10

    Trust   1 / 10

Less

Natasha, Victoria, reviewed over 1 year ago

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