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For a locally-owned travel insurance company backed up by global insurance providers, look no further than Worldcare travel insurance. Offering a range of policies for all Australians, Worldcare have got you covered no matter what your next trip entails. Read on for some of the key policy features of Worldcare travel insurance policies.

About Worldcare

Operating in Australia for over 20 years, Worldcare is a locally-owned travel insurance company with policies underwritten by Allianz, one of the world’s largest insurance providers. Based in Brisbane, Worldcare has a staff of 550, including doctors, translators and logistical experts, all ready to help you 24 hours a day.

Cover information and limits in the table below verified as correct at 18 June 2024. Other information correct at the time of writing.

Worldcare travel insurance policies

Worldcare offers travel insurance policy options including Comprehensive, Budget or Frequent Traveller cover. There are also options to remove excess or opt for extra cover for specific items and you can choose from a single, duo or family policy type.

Take a look at our handy table below for a rundown of the policies available with Worldcare travel insurance:

  • Events

  • Limits shown apply

  • Covid medical cover

  • Covid cancellation cover

  • Overseas emergency hospital expense

  • Overseas emergency medical assistance

  • Maximum excess

  • Cancellation fees

  • Pay extra for no excess

  • Luggage and personal effects

  • Additional accomodation & travel

  • Emergency companion

  • Resumption of journey

  • Hospital cash allowance

  • Accidental death

  • Permanent disability

  • Loss of income

  • Credit Card fraud and replacement

  • Travellers cheques

  • Travel documents

  • Rental vehicle excess

  • Alternative travel expenses

  • Personal liability

  • Pre existing conditions

  • Asthma

  • Cancer

  • Cardiovascular disease

  • Mental health illness

  • Diabetes

  • Epilepsy

  • High cholesterol

  • High blood pressure

  • Pregnancy

  • Blood thinning medication

  • Activities covered

  • Bungee jumping

  • Conservation work

  • Mountain biking

  • Mountaineering

  • Rock climbing

  • Scuba diving

  • Sky diving

  • Surfing

  • Trekking

  • Snow sports

  • Ocean Cruise

    • Essentials

    • Per person

    • $20,000,000

    • $20,000,000

    • $500.00

    • Events
    • Choose $0 to unlimited

    • $5,000

    • $25,000

    • $25,000

    • $3,000

    • $2,500,000

    • Pre existing conditions
    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Activities covered
    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    More info
    • Comprehensive

    • Per person

    • $20,000,000

    • $20,000,000

    • $500.00

    • Events
    • Choose $0 to unlimited

    • $10,000

    • $50,000

    • $50,000

    • $5,000

    • $25,000

    • $25,000

    • $5,000

    • $5,000

    • $5,000

    • $6,000

    • $5,000

    • $5,000,000

    • Pre existing conditions
    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Activities covered
    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    More info
  • Events

  • Limits shown apply

  • Covid medical cover

  • Covid cancellation cover

  • Overseas emergency hospital expense

  • Overseas emergency medical assistance

  • Maximum excess

  • Cancellation fees

  • Pay extra for no excess

  • Luggage and personal effects

  • Additional accomodation & travel

  • Emergency companion

  • Resumption of journey

  • Hospital cash allowance

  • Accidental death

  • Permanent disability

  • Loss of income

  • Credit Card fraud and replacement

  • Travellers cheques

  • Travel documents

  • Rental vehicle excess

  • Alternative travel expenses

  • Personal liability

  • Pre existing conditions

  • Asthma

  • Cancer

  • Cardiovascular disease

  • Mental health illness

  • Diabetes

  • Epilepsy

  • High cholesterol

  • High blood pressure

  • Pregnancy

  • Blood thinning medication

  • Activities covered

  • Bungee jumping

  • Conservation work

  • Mountain biking

  • Mountaineering

  • Rock climbing

  • Scuba diving

  • Sky diving

  • Surfing

  • Trekking

  • Snow sports

  • Ocean Cruise

    • Multi-Trip

    • Per person

    • $20,000,000

    • $20,000,000

    • $500.00

    • Events
    • Choose $0 to unlimited

    • $10,000

    • $50,000

    • $50,000

    • $5,000

    • $25,000

    • $25,000

    • $5,000

    • $5,000

    • $5,000

    • $3,000

    • $5,000

    • $5,000,000

    • Pre existing conditions
    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Assessment required, may cost extra

    • Activities covered
    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    • Optional

    More info
= Covered = Not covered

Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).


Important details for making a successful travel insurance claim with Worldcare travel insurance

The process of making a claim with Worldcare travel insurance can be made much easier and more successful by keeping in mind a few key details. These are general exclusions and rules that you need to follow when making a claim and by knowing them before you leave, you can make it easier for yourself when you return home. So, keep in mind that:

Making a claim with Worldcare travel insurance

There are three ways to start the claims process with Worldcare:

Call them. You can call Worldcare and speak to one of their claims consultants, who can walk you through the process

Submit a claim online. The easiest way to submit a claim on your Worldcare travel insurance is online through their website.

Worldcare can email you a claims form, which you fill out and then send in via the post.

When you fill in your claims form, remember to have all the relevant details and documents on hand to make the process quick and easy. These could include:

You should submit your claim no later than 30 days after your return to Australia.

Worldcare customer reviews

The Mozo community has rated Worldcare travel insurance policies and services on a number of factors ranging from value for money to customer satisfaction.

Worldcare travel insurance
7.5

Overall 7.5

7.7

Value for money

1.0

Policy coverage

1.0

Customer service

1.0

Claims handling

7.6

Trust

17 Reviews

Recent Worldcare travel insurance customer reviews Recent Worldcare travel insurance customer reviews

Worldcare logo

Worldcare Travel Insurance review

Overall rating   1 / 10

probably a scam

I spend overall more than 2h on the phone trying to get anyone to talk to me. I'm still not sure if they are a real company or if its a scam.

Full review

I spend overall more than 2h on the phone trying to get anyone to talk to me. I'm still not sure if they are a real company or if its a scam.

    Value for money   1 / 10

    Policy coverage   1 / 10

    Customer service   1 / 10

    Claims handling   1 / 10

    Trust   1 / 10

Less

Michael, New South Wales, reviewed almost 2 years ago

Worldcare logo

Worldcare Travel Insurance review

Overall rating   9 / 10

Highly recommended

We use this insurance when travelling..although i have never made a claim i highly recommend this insurer ..cheap insurance but covers everything i need..

Full review

We use this insurance when travelling..although i have never made a claim i highly recommend this insurer ..cheap insurance but covers everything i need..

    Value for money   10 / 10

Less

Shelby, Queensland, reviewed about 7 years ago

Worldcare logo

Worldcare Travel Insurance review

Overall rating   10 / 10

Value cover

Great rates. Highly recommended. Have used them for the past 4 years of cruises.

Full review

Great rates. Highly recommended. Have used them for the past 4 years of cruises.

    Value for money   10 / 10

    Trust   10 / 10

Less

Trevor, Tasmania, reviewed over 8 years ago

Worldcare logo

Worldcare Travel Insurance review

Overall rating   6 / 10

Good value.

Easy to buy and no problems.

Full review

Easy to buy and no problems.

    Value for money   6 / 10

    Trust   6 / 10

Less

Karis, Queensland, reviewed almost 9 years ago

Worldcare logo

Worldcare Travel Insurance review

Overall rating   0 / 10

Worldcare - no care, cannot be trusted.

Worldcare Travel Insurance through Allianz cannot be relied upon as they ignore your emails after policy purchase. My priority was to have a travel insurance policy I could rely on and I found their service non existent. My son suffered a seizure...

Full review

Worldcare Travel Insurance through Allianz cannot be relied upon as they ignore your emails after policy purchase. My priority was to have a travel insurance policy I could rely on and I found their service non existent. My son suffered a seizure on a flight. Our first day was spent in a hospital with a doctor's report recommending our son have plenty of rest and less light in the return flight. So I phoned the Worldcare emergency number to be answered by an IVR system, not a person. I then emailed their claims email address in order to get 2 fares changed to better seats for my son and at least one parent. Their response so far: not even an acknowledgement of the email. So, if you want support from your insurance provider, look to another provider. It's also disappointing that their procedures allowed us to fall through the cracks and that management don't appear to have been informed or that the issue hasn't been escalated.

    Value for money   0 / 10

    Trust   0 / 10

Less

Andrew, Tasmania, reviewed about 9 years ago

Hide reviews
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.

Compare Worldcare travel insurance policies with other Australian insurance providers

Not so fast! There’s nothing to lose and everything to gain from taking the time to look over all the travel insurance options available to you. After all, travel insurance is one of the most valuable things you’ll pack for your next trip.

So, here at Mozo we’ve done the hard yards and developed our handy travel insurance comparison tool, so that you can have easy access to a comparison of travel insurance policies that might suit you. All we need from you are a few details, like your destination, travel companions and when you’re leaving.

And before you go, check out our best $20 I’ve ever spent series for some quick tips on how money savvy travellers like to spend an affordable afternoon abroad. We’ve also got a heap of great travel insurance tips, plus articles, news and more over at our travel hub, so be sure to check that out as well!