Worldcare Travel Insurance

About Worldcare

Operating in Australia for over 20 years, Worldcare is a locally-owned travel insurance company with policies underwritten by Allianz, one of the world’s largest insurance providers. Based in Brisbane, Worldcare has a staff of 550, including doctors, translators and logistical experts, all ready to help you 24 hours a day.

Cover information and limits in the table below verified as correct at 25 April 2024. Other information correct at the time of writing.

Worldcare travel insurance policies

Worldcare offers travel insurance policy options including Comprehensive, Budget or Frequent Traveller cover. There are also options to remove excess or opt for extra cover for specific items and you can choose from a single, duo or family policy type.

Take a look at our handy table below for a rundown of the policies available with Worldcare travel insurance:

Important details for making a successful travel insurance claim with Worldcare travel insurance

The process of making a claim with Worldcare travel insurance can be made much easier and more successful by keeping in mind a few key details. These are general exclusions and rules that you need to follow when making a claim and by knowing them before you leave, you can make it easier for yourself when you return home. So, keep in mind that:

• You’ll need proof of ownership and value if you’re claiming loss, theft or damage to any of your belongings. Usually, this means receipts for the item in question. If you don’t have receipts, sometimes photos are enough but check with Worldcare beforehand if you’re carrying any valuable items.
• If something is stolen, damaged or even just lost, remember to make a police report within 24 hrs, so you have an official written record.
• Sometimes delays happen. If you or your baggage are delayed for a significant amount of time, remember to get an official statement from whoever is responsible, so that you can claim for the delay.
• While you’re waiting for the trouble to be resolved (maybe they had to clear a runway for your plane, or maybe your bag ended up in London while you wound up in Dubai) if you need to buy anything you wouldn’t have otherwise, like food and drinks or basic essentials (your toothbrush isn’t doing a lot of good in London) you should keep the receipts, as you’ll be able to claim these costs.
• If you are paid compensation by whoever is responsible for your delay, loss or cancellation, you can’t claim that amount on your Worldcare travel insurance policy. If, however, you are only paid partial compensation, Worldcare will pay the difference, up to the limit of your cover.

Making a claim with Worldcare travel insurance

There are three ways to start the claims process with Worldcare:

Call them. You can call Worldcare and speak to one of their claims consultants, who can walk you through the process

Submit a claim online. The easiest way to submit a claim on your Worldcare travel insurance is online through their website.

Worldcare can email you a claims form, which you fill out and then send in via the post.

When you fill in your claims form, remember to have all the relevant details and documents on hand to make the process quick and easy. These could include:

• your personal and bank details
• the details of your travel insurance
• receipts, police reports, or medical reports that support your claim

You should submit your claim no later than 30 days after your return to Australia.

Compare Worldcare travel insurance policies with other Australian insurance providers

Not so fast! There’s nothing to lose and everything to gain from taking the time to look over all the travel insurance options available to you. After all, travel insurance is one of the most valuable things you’ll pack for your next trip.

So, here at Mozo we’ve done the hard yards and developed our handy travel insurance comparison tool, so that you can have easy access to a comparison of travel insurance policies that might suit you. All we need from you are a few details, like your destination, travel companions and when you’re leaving.

And before you go, check out our best $20 I’ve ever spent series for some quick tips on how money savvy travellers like to spend an affordable afternoon abroad. We’ve also got a heap of great travel insurance tips, plus articles, news and more over at our travel hub, so be sure to check that out as well!