My vehicle was parked correctly in a parking station and someone drove into it and left his details and admitted liability. Completed CBAI claim online. Ticked box to state car was parked in parking station and hit by another car. Next question in online claim form " Who was driving your car at the time?" "Nobody. The car was parked." I provided the other driver's details online to CBAI. They sent me a claim number and their bank acct details for me to pay $1600 excess when I have just completed the online form stating someone hit my parked car , admitted liability and I provided his details. 3 emails disputing this with CBAI were ignored. I rang CBAI today and , yes, they had received my emails but, no, they weren't going to waive my excess as their policy documents stated they would, until I rang and agitated. CBAI was just trying it on. Totally untrustworthy company. Avoid.
My experience with CBA Insurance has been highly disappointing. I invested thousands of dollars over the years, expecting support in times of trouble caused by storms or leaks. The company employs questionable practises by collaborating with fake builders who seem to benefit from a partnership with this dubious insurance provider. Their assessment reports consistently blame issues on "lake of maintenance or tear and ware," a dubious reason that lacks transparency and fairness. I filed two claims, and both were met with the same unfavorable outcome, attributing the problems to maintenance issues or wear and tear. The first claim forced me to personally spend $21,000 to fix the problem. Even after patiently waiting for two years for the second claim, it yielded the same result, showcasing a lack of commitment to customer satisfaction. It's disheartening that CBA allows such practises in its insurance division, tarnishing the bank's reputable image. I strongly advise others to steer clear of this company, as it appears to engage in practises that can only be described as robbery.
Great price and satisfaction with the service
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