Very professional, helpful and efficient service since day 1 of our first home loan mortgage enquiry. We never had any major challenges during our application. The team took care of our settlement and home build payment so efficiently. We're very anxious about the rise of the interest rates and they're very approachable and ready to offer competitive rates for us. We're so happy throughout the process of land settlement to the completion of our home build.
Amazing customer service and the best account skills any person could ask for
We have been with the bank for 19 years and have been extremely happy with the staff at the local branch. They bend over backwards to help. We applied for a personal loan, the same as the last one we had, no change in our circumstances, and it was processed by someone in a 'head office' I assume, who thought our 19 year loyalty and never missed a payment in 19 years, and in fact pay off more per week to pay it out early, means nothing. I previously recommended this bank to everyone. Not anymore. Very poor treatment.
IT OFFERS A WIDE RANGE OF SERVICES AND IS GENERALLY HELPFUL IF HELP IS NEEDED. THE ONLINE BANKING SITE IS EXCELLENT, EASY TO NAVIGATE AND GENERALLY RELIABLE, IT IS VERY USER FRIENDLY. NOT BEING A LARGE BANK, COMPARED WITH OTHERS, MEANS IT DOES NOT HAVE ATM'S IN MANY PLACES, ALTHOUGH WESTPAC ATM'S CAN BE USED. ACCOUNT NUMBERS ARE NOT DISTINCT IF YOU HAVE MULTIPLE ACCOUNTS AS THEY OFTEN JUST USE THE SAME ACCOUNT NUMBER FOR BOTH ACCOUNTS WITH A .1 (POINT 1) FOLLOWING THE ACCOUNT NUMBER WHICH CAN BE A BIT CONFUSING. I HAVE NEVER EXPERIENCED ANY PROBLEMS WITH THEM THAT CANNOT BE RECTIFIED PROMPTLY. ITS GENERALLY A GOOD BANK ALL ROUND. CUSTOMER SERVICE IS GOOD BOTH ON THE PHONE AND IN PERSON.
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