I am pleased to advise that Australia Post Travel Insurance has changed their cancellations policies and has now refunded my money in full. It was a long, frustrating and laborious process to get to this good outcome but well worth persisting with contacting the company to get the refund. I’m not sure if I would use Australia Post Travel Insurance again in future but will be asking a lot more questions before purchasing travel insurance from anyone in future.
On the whole they were what I could afford, so you get what you pay for.
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