Australian Military Bank car loan reviews

Just bought a car and they were willing to help me find which deal suited me best. However, it got a bit complicated so I had to come back a second time to ensure I had everything I wanted

Price   7 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   5 / 10

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Offers a very competitive rate but closed to personnel outside of defence.

Price   8 / 10

Features   8 / 10

Customer service   6 / 10

Convenience   7 / 10

Trust   8 / 10

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So we decided on ADCU for our new car loan because of the amazing low interest rate. However, ever since and even before getting the loan approved, the customer service has been awful. It took several weeks to get the loan approved. They failed to properly install the direct debit and have since fined me a lot of money for their stuff up. Customer service is non-existent, when you ring they try and put you through to a person that's handling your account and no one else can help you. Problem is that person is never available and does not ring back and problems never get fixed. We are now being taken to court for 20 cents of overdue fees we failed to pay. Go figure.

Price   6 / 10

Features   4 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Went out of their way to ensure I was totally satisfied with the loans service.

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Always go far beyond my expectations to ensure they provide the best service.

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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The service I received was second to none, the staff did their best to get the right loan at the right price and they were friendly and easy to deal with.

Price   6 / 10

Features   3 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   8 / 10

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Best experience with customer service and has a great interest rate.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Only recently I took out my first ever car loan and had no idea what I was doing. ADCU were so helpful, I was able to walk in there and they sat down with me and explained it from start to finish, there was nothing hidden and it was very professional.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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ADCU are very easy to deal with, with competitive rates. I've been banking with them for 11 years now and am happy.

Price   6 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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I have created a flexible seven year car loan for the new Honda Civic VTi-L. My bank to start off with was lacking in customer service and neglected to tell me that information from my application was missing. I had found this out when I had called them asking for an update five business days later and two business days after they specified that I would be contacted with the result of my application. After they realised I was upset about this circumstance they had immediately put my application forward and was notified the next day that I was approved. The interest rate for the car I was planning on getting was 7.45% as it was a new car. It would be 9% if I had gotten a used car. They also offered the option for me to specify the loan time and that I could increase the amount to pay if I wanted to which would decrease the loan time.

Price   7 / 10

Features   6 / 10

Customer service   4 / 10

Convenience   6 / 10

Trust   10 / 10

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Have banked with this bank for years, best bank out :-) I say!

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Attractive interest rates

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I like this product because things are faster, simpler , enjoyable

Price   6 / 10

Features   6 / 10

Customer service   6 / 10

Convenience   5 / 10

Trust   6 / 10

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Their car loans are fantastic, the fixed interest is great as it never changes. I'd recommend this bank product to anyone.

Price   8 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   10 / 10

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Low rate, friendly staff

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Hard to access services

Price   1 / 10

Features   0 / 10

Customer service   1 / 10

Convenience   0 / 10

Trust   0 / 10

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