Horrible convenience, small bank which is never open on weekends including being able to call them, can only call between 9-5 mon-fri.
Reply from Australian Military Bank
Thanks for taking the time to leave a review on your experience with ADCU. We're sorry that our opening hours did not satisfy your needs. We just wanted to leave a quick note to let you know that our contact centre is in fact open a little longer than you specify. We're open for members Monday - Friday 8am-6pm AEST. In addition it is also open on Saturday 9am - 12pm AEST for those who cannot get in touch on a week day. If there's anything more we can do to improve your experience please send us an email at firstname.lastname@example.org - we'd love to help.
After being pre approved by 2 other banks for a personal loan my partner decided to apply thru ADCU due to the fact the interest rate was low and we assumed having an active account with them would make the process easier and faster. Wow were we wrong! !! He first called to discuss the options and apply and was told we would get a callback. Never happened. We then applied online and 2 weeks later, with no callbacks, unkept promises of a speedy resolution so we would not lose the car we wanted, discussions with management, and constantly doing the follow-up we were told to apply for a lesser amount, which me did. To then a week later being denied. Mind you all we received to tell us this was an email saying "we tried to call, please call back " (lies!), which we did. 3 times. No notes on file btw so no help anywhere. To then go to the manager again to be told of the denial. Absolutely disgusting! !!! We since reapplied thru MY Credit Union. Approved in 3hrs for the amount we wanted and has been proactive in contacting us and calling us back exactly when they say they will. The whole process with ADCU has caused so many issues with the owner of the vehicle we are buying, my partner and I getting to work (shift work in opposite directions of the city) and other repayments. For the sake of your mental health. ...... run people! Run!!!!
Reply from Australian Military Bank
Thanks for getting in touch regarding the experience with your partners personal loan.
We appreciate your feedback and would like to pass onto management so that we can investigate and provide coaching and feedback to our staff. Unfortunately we are unable to provide a record of your particular application after an investigation of our files.
We would be extremely grateful if you could email email@example.com with some details including your partners member number so we can ensure this is properly resolved.
Again we are sorry to hear about your experience and hope we can provide you with a better service in the future.
Simply the best Credit Union I have experienced. Offer great banking products and solutions. Total excellence in loan interest rates, savings accounts are fantastic interest rates and great return on term deposits. Staff are so helpful and extremely accommodating. Always go the extra mile to provide exemplary customer service. An organisation I put all my trust in.
Very personal organisation looking after the defence community. Been with them over 30 years and can't fault their commitment to their members and customer service. Very helpful organisation.
We had a seven year loan that was supposed to be complete in November last year but has been extended by four months through no fault of our own. Their policy is to raise interest rates whenever they want (there was a space of 13 days between one rise)! And not to raise the repayments it's just a little surprise package when you thought that you should have been out of debt, and to top it off we are now paying interest on interest until the debt is paid out, apparently it's all there in the small print. No notification in writing of changes, you are supposed to read all of your monthly account statements to be fully informed of changes. Apparently it is better for customers' budgeting purposes not to raise repayments, but how can it be fair to extend the time of a loan without consulting the customer in the first place, the only ones that benefit through this so called policy is the ADCU.
ADCU is a bank that listens to it's customers.
I have an existing personal loan with ADCU. They have significantly reduced the interest rate on these loans recently but unfortunately do not pass that decrease onto existing customers. I am currently paying 16.15% whilst they are advertising a rate of 13.4% to new customers.
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Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.45% would cost $34,590.57 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 4.99% would cost $33,959.97 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.75% would cost $35,190.18 including fees.
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 5.35% would cost $34,832.61 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.75% would cost $34,840.18 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may inﬂuence the cost of the loan.
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