Horrible convenience, small bank which is never open on weekends including being able to call them, can only call between 9-5 mon-fri.
After being pre approved by 2 other banks for a personal loan my partner decided to apply thru ADCU due to the fact the interest rate was low and we assumed having an active account with them would make the process easier and faster. Wow were we wrong! !! He first called to discuss the options and apply and was told we would get a callback. Never happened. We then applied online and 2 weeks later, with no callbacks, unkept promises of a speedy resolution so we would not lose the car we wanted, discussions with management, and constantly doing the follow-up we were told to apply for a lesser amount, which me did. To then a week later being denied. Mind you all we received to tell us this was an email saying "we tried to call, please call back " (lies!), which we did. 3 times. No notes on file btw so no help anywhere. To then go to the manager again to be told of the denial. Absolutely disgusting! !!! We since reapplied thru MY Credit Union. Approved in 3hrs for the amount we wanted and has been proactive in contacting us and calling us back exactly when they say they will. The whole process with ADCU has caused so many issues with the owner of the vehicle we are buying, my partner and I getting to work (shift work in opposite directions of the city) and other repayments. For the sake of your mental health. ...... run people! Run!!!!
Simply the best Credit Union I have experienced. Offer great banking products and solutions. Total excellence in loan interest rates, savings accounts are fantastic interest rates and great return on term deposits. Staff are so helpful and extremely accommodating. Always go the extra mile to provide exemplary customer service. An organisation I put all my trust in.
Very personal organisation looking after the defence community. Been with them over 30 years and can't fault their commitment to their members and customer service. Very helpful organisation.
We had a seven year loan that was supposed to be complete in November last year but has been extended by four months through no fault of our own. Their policy is to raise interest rates whenever they want (there was a space of 13 days between one rise)! And not to raise the repayments it's just a little surprise package when you thought that you should have been out of debt, and to top it off we are now paying interest on interest until the debt is paid out, apparently it's all there in the small print. No notification in writing of changes, you are supposed to read all of your monthly account statements to be fully informed of changes. Apparently it is better for customers' budgeting purposes not to raise repayments, but how can it be fair to extend the time of a loan without consulting the customer in the first place, the only ones that benefit through this so called policy is the ADCU.
ADCU is a bank that listens to it's customers.
I have an existing personal loan with ADCU. They have significantly reduced the interest rate on these loans recently but unfortunately do not pass that decrease onto existing customers. I am currently paying 16.15% whilst they are advertising a rate of 13.4% to new customers.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 8.00% would cost $36,647.51 including fees.
Terms from 1 to 10 years. Representative example: a 5 year $30,000 loan at 7.99% would cost $36,738.90 including fees.
Terms from 1 to 5 years. Representative example: a 3 year $10,000 loan at 6.79% would cost $11,380.22 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 6.99% would cost $36,133.67 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 9.35% would cost $37,896.54 including fees.
Want more? Compare all 226 personal loans in the Mozo comparison engine.Compare more personal loans
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.