Quick, honest and reliable. I have family members who use this company and had made a claim before and the problem was sorted out quick and fast. I wasn't pressured into purchasing something I didn't need when I finally decided which insurer to go with.
Recently bought CGU travel insurance through BUPA for trip to the USA. Unfortunately we had to make 2 claims, one for a missed connection and a forced overnight stay, and the other for an injury to one of our party which involved an ambulance and hospital admission. Fortunately both were covered and the CGU staff were very helpful and settled the claim promptly. I would use them again.
There are inconsistencies in the level of training staff members have undergone. You can be told the wrong thing by some representatives. Best to get a contact number or email for someone who really impresses you with their knowledge and insight into your needs and refer any future Bupa staff to this person if you strike trouble or are not delivered the cover you pay for.
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