Citi credit card reviews

Citi are like most other banks, they charge too much interest on credit but they do remind you if you are late.....usually. Where they fall down is when you want to leave. I finally paid mine off & left a credit in the account & requested it to be closed, this didn't occur so the account was hit with an annual fee which I didn't realise for months as I never looked at the account, I received no calls to say anything was wrong until much later when there were also late payment fees. The account was now hundreds overdrawn so I told them what happened, requested it all be reversed & the account closed, not to call me but email for anything. The calls started coming thick & fast & I refused to answer but no emails were received. The same thing happened with my NAB credit card but NAB immediately reversed everything, closed the account & apologised but Citi just kept calling. I kept refusing to answer & kept emailing them with the same request to stop calling, reverse everything & email me. Multiple requests later & they are still not responding apart from the phone calls so I'll be making a formal complaint to the Australian Financial Complaints Authority (AFCA).

Price   3 / 10

Features   3 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   0 / 10

Less

Never had an issue with them. Sometimes late with repayments but I always am able to organise with customer service. Great friendly staff.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Citi are customer focused and deliver what they promise. Nothing is too much trouble. They are second to none. Thats why they are the only bank I have ever used as my Credit Card financial team.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

Less

I am not fully happy with them

Price   9 / 10

Less

For many years, this bank has looked after me. They have provided good documentation, rapid service and a cheerful outlook.

Price   9 / 10

Less

This bank is awesome

Price   10 / 10

Less

Citibank tend to hardly be helpful with requests when requested. They lack care regarding my financial situation.

Price   0 / 10

Less

They charge me no fees

Price   9 / 10

Less

Citibank's customer service is fantastic. I like that they listen to your needs and actual staff members talk to you rather than a robot when dealing with complex issues. Staff are more than happy to help and are courteous with all dealings.

Price   7 / 10

Less

High interest rates and their membership fee is too expensive.

Price   3 / 10

Less

I enjoy the fact that there are no annual fees. Customer service is also pretty good.

Price   7 / 10

Less

They are on the ball with security. They call quickly if there has been any suspicious activity on my account. They send a text message when every transaction over $100 takes place within 60 seconds of it happening.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   2 / 10

Trust   8 / 10

Less

Simplicity card suits us perfectly, hard to get decent service over the phone

Price   9 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   6 / 10

Less

I like this bank, they provide excellent service.

Price   6 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

Less

Rigid rules a to which customers get new promotions. No loyalty to existing customers.

Price   5 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

Less

This bank is very focussed on selling you more product and offering more credit, but is very difficult to deal with when issues arise. Customer service over the phone is OK, but the Website and On Line Banking process is not user friendly and often slow and frustrating as it does not always accept account and password information.

Price   2 / 10

Features   2 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   1 / 10

Less

Good card.

Price   6 / 10

Features   7 / 10

Customer service   4 / 10

Convenience   8 / 10

Trust   5 / 10

Less

We had our card hacked and Citibank were right on to it. Cancelled our card and the fraudulent transactions.

Price   3 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   3 / 10

Trust   4 / 10

Less

Just before Christmas I decided to clear the balance on my credit card so that I would not forget, I now find out that I owe two months balance as the payment was just added to my credit balance and was not used to clear my purchases! not only do I have to pay the amount again but I was charged interest!!

Price   2 / 10

Features   2 / 10

Customer service   5 / 10

Convenience   6 / 10

Trust   3 / 10

Less

Bank has a great rate and good phone service. The extended time it takes to pay is where the interest gets extremely expensive, although communication is good and they disclose everything in clear concise manner.

Price   5 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   0 / 10

Trust   6 / 10

Less

It is one of the best banks that I have delt in the recent past. I have been with them with over 6 months and it was one of the wisest decision that I have made.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Will be changing in the near future as they are changing their policy in regards to earning points from BPAY payments

Price   5 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   6 / 10

Less

A great credit card if you want a good balance transfer deal

Price   7 / 10

Features   8 / 10

Customer service   5 / 10

Convenience   7 / 10

Trust   7 / 10

Less

Easy application

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Great product from a solid banking group. Their rewards program is linked to my Frequent Flyer account helping me to accumulate points. Interest charges are high, but no different to any other bank credit card charges. If paid out in full each month that problem goes away. Their fraud protection, monitoring and customer service are excellent.

Price   5 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less