Advertisement

Citi credit card reviews

Citi
Citi's overall rating for credit cards

(as rated by the Mozo community)

5.2 / 10

based on 1263 reviews

Price

Features

Customer service

Convenience

Trust

Featured credit card from Citi

Recent Citi credit card reviews

Citi

Citi Credit Card review

Overall rating   10 / 10

Great customer service always.

They offer great support always, security is impeccable, always offering opportunity to secure to ensure you can repay accordingly easy.

Full review

They offer great support always, security is impeccable, always offering opportunity to secure to ensure you can repay accordingly easy.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Vicki, New South Wales, reviewed 5 days ago

Citi

Citi Clear Platinum Clear Platinum Credit Card review

Overall rating   8 / 10

Low interest rates and helpful customer support.

Have found the customer support staff to be helpful and understanding in times where payment is going to be late. They have offered assistance. Be aware of low rate balance transfers reverting to higher than usual rate after transfer term has...

Full review

Have found the customer support staff to be helpful and understanding in times where payment is going to be late. They have offered assistance. Be aware of low rate balance transfers reverting to higher than usual rate after transfer term has ended, pretty sure this applies to most banks though.

    Price   8 / 10

    Features   0 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   8 / 10

Less

Lorraine, Queensland, reviewed 5 days ago

Citi

Citi Credit Card review

Overall rating   0 / 10

Bad.

Poor customer service, very confusing.

Full review

Poor customer service, very confusing.

    Price   0 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

Less

Joanna, Western Australia, reviewed 7 days ago

Citi

Citi Platinum - Purchase Rate Offer Platinum Credit Card (Purchase Rate) review

Overall rating   5 / 10

Competitive rates. Customer focused.

They look after their customers.

Full review

They look after their customers.

    Price   5 / 10

    Features   5 / 10

    Customer service   5 / 10

    Convenience   5 / 10

    Trust   5 / 10

Less

Lawrence, New South Wales, reviewed 11 days ago

Citi

Citi Signature Qantas Credit Card Signature Qantas Credit Card review

Overall rating   8 / 10

Great rewards and insurance.

The bonus Qantas Frequent flyer points each month were a big incentive to get this credit card. The annual fee is high though.

Full review

The bonus Qantas Frequent flyer points each month were a big incentive to get this credit card. The annual fee is high though.

    Price   7 / 10

    Features   9 / 10

    Trust   8 / 10

Less

Rebecca, Victoria, reviewed 14 days ago

Citi

Citi Simplicity Simplicity Credit Card review

Overall rating   9 / 10

They look after existing customers.

Citibank continue to offer good promotions to both new and existing customers, so they are not just concerned about building their wallet but also ensuring they retain the existing customer base.

Full review

Citibank continue to offer good promotions to both new and existing customers, so they are not just concerned about building their wallet but also ensuring they retain the existing customer base.

    Price   8 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Jane, Queensland, reviewed 26 days ago

Citi

Citi Credit Card review

Overall rating   8 / 10

Fabulous card for overseas travel.

Citi has fantastic products. I got the fee free Mastercard debit card and used it when I went overseas. There was no International transaction fees and I could get free cash withdrawals from selected overseas ATM's. The downside is limited...

Full review

Citi has fantastic products. I got the fee free Mastercard debit card and used it when I went overseas. There was no International transaction fees and I could get free cash withdrawals from selected overseas ATM's. The downside is limited branches and staff. If you need help even if you are in the bank, sometimes you need to still call the call centre to assist you with particular enquiries.

    Price   10 / 10

    Features   10 / 10

    Customer service   7 / 10

    Convenience   2 / 10

    Trust   9 / 10

Less

Chrissie, Victoria, reviewed 27 days ago

Citi

Citi Platinum - Bonus Points Offer Rewards Platinum Credit Card (Bonus Points) review

Overall rating   9 / 10

Good service.

Very good. Cheap international fees. ATMs worldwide and good conversion rates.

Full review

Very good. Cheap international fees. ATMs worldwide and good conversion rates.

    Price   7 / 10

    Features   9 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

Less

Nathan, South Australia, reviewed 28 days ago

Citi

Citi Platinum - Bonus Points Offer Rewards Platinum Credit Card (Bonus Points) review

Overall rating   2 / 10

Offer the world, then take it away later.

Citi offered so many things to switch to them quite a few years ago, then a couple of years later took them away. They have only 2 branches in the city that I'm aware of, and at both, it is incredibly difficult to get assistance. They are...

Full review

Citi offered so many things to switch to them quite a few years ago, then a couple of years later took them away. They have only 2 branches in the city that I'm aware of, and at both, it is incredibly difficult to get assistance. They are understaffed, and staff on hand don't have the authority to fix many problems.

    Price   5 / 10

    Features   4 / 10

    Customer service   1 / 10

    Convenience   4 / 10

    Trust   1 / 10

Less

Paula, Victoria, reviewed about 1 month ago

Citi

Citi Credit Card review

Overall rating   7 / 10

Easy and flexible.

Generally easy to deal with, but depositing at a branch needs to be done via NAB and takes at least a day to show up in your account.

Full review

Generally easy to deal with, but depositing at a branch needs to be done via NAB and takes at least a day to show up in your account.

    Price   5 / 10

    Features   7 / 10

    Customer service   7 / 10

    Convenience   2 / 10

    Trust   8 / 10

Less

Jamie, New South Wales, reviewed about 1 month ago

Citi

Citi Emirates World Mastercard Emirates World Mastercard review

Overall rating   7 / 10

Communicative.

They are ok as I only deal with them online.

Full review

They are ok as I only deal with them online.

    Price   10 / 10

    Features   9 / 10

    Customer service   3 / 10

    Convenience   5 / 10

    Trust   9 / 10

Less

Leung, Queensland, reviewed about 1 month ago

Citi

Citi Platinum - Purchase Rate Offer Platinum Credit Card (Purchase Rate) review

Overall rating   7 / 10

Very competitive.

Solid bank, with some occasional great offers.

Full review

Solid bank, with some occasional great offers.

    Price   5 / 10

    Features   9 / 10

    Customer service   7 / 10

    Convenience   7 / 10

    Trust   9 / 10

Less

Mark, Victoria, reviewed about 1 month ago

Citi

Citi Credit Card review

Overall rating   1 / 10

Less than ordinary when needed.

Make sure you have insurance if you get sick because they are not very helpful when you do.

Full review

Make sure you have insurance if you get sick because they are not very helpful when you do.

    Price   1 / 10

    Features   4 / 10

    Customer service   2 / 10

    Convenience   1 / 10

    Trust   1 / 10

Less

Clyde, Queensland, reviewed about 1 month ago

Citi

Citi Clear Platinum Clear Platinum Credit Card review

Overall rating   10 / 10

Great card

Great service.

Full review

Great service.

    Price   9 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   6 / 10

Less

Jason, Western Australia, reviewed about 2 months ago

Citi

Citi Platinum - Bonus Points Offer Rewards Platinum Credit Card (Bonus Points) review

Overall rating   0 / 10

They don't listen when something goes wrong

Citi are like most other banks, they charge too much interest on credit but they do remind you if you are late.....usually. Where they fall down is when you want to leave. I finally paid mine off & left a credit in the account & requested it to...

Full review

Citi are like most other banks, they charge too much interest on credit but they do remind you if you are late.....usually. Where they fall down is when you want to leave. I finally paid mine off & left a credit in the account & requested it to be closed, this didn't occur so the account was hit with an annual fee which I didn't realise for months as I never looked at the account, I received no calls to say anything was wrong until much later when there were also late payment fees. The account was now hundreds overdrawn so I told them what happened, requested it all be reversed & the account closed, not to call me but email for anything. The calls started coming thick & fast & I refused to answer but no emails were received. The same thing happened with my NAB credit card but NAB immediately reversed everything, closed the account & apologised but Citi just kept calling. I kept refusing to answer & kept emailing them with the same request to stop calling, reverse everything & email me. Multiple requests later & they are still not responding apart from the phone calls so I'll be making a formal complaint to the Australian Financial Complaints Authority (AFCA).

    Price   3 / 10

    Features   3 / 10

    Customer service   6 / 10

    Convenience   6 / 10

    Trust   0 / 10

Less

Barry, South Australia, reviewed about 1 year ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Credit card comparisons on Mozo - rates updated daily

  • Citi Platinum - Balance Transfer Offer

    Citi Platinum - Balance Transfer Offer

    • 0% per annum for 26 months on purchases and balance transfers
    • No Annual Fee for the first year then $199 each year after.
    • Complimentary International Travel Insurance

    balance transfer rate

    0% p.a. for 26 months and then 22.24% p.a. (1.50% balance transfer fee)

    purchase rate

    21.49% p.a.

    annual fee

    $149 $49 in the first year

    Go to site

    More info

    • 0% per annum for 26 months on purchases and balance transfers
    • No Annual Fee for the first year then $199 each year after.
    • Complimentary International Travel Insurance
    • Balance transfer rate: 0% p.a. for 26 months and then 22.24% p.a. (1.50% balance transfer fee)
    • Annual fee: $149 $49 in the first year
    • Purchase rate: 21.49% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 22.24% p.a.
    • Fee for cash withdrawals: 3.5%, min $3.50
    • Rewards description: Transfer points to a range of airline programs or redeem your points for travel, cashback, gift cards, retail rewards and shopping gift cards.
    Overall rating

    5.2

    Based on 1263 Citi credit card reviews

    Need more information?
    Go to site

    More info

  • Suncorp Clear Options Platinum (Suncorp Rewards)

    Suncorp Clear Options Platinum (Suncorp Rewards)

    • 0% p.a. for 14 months on balance transfers
    • 3x Reward Points on everyday Eligible Transactions in the first 6 months (T&Cs apply)
    • Up to 55 days interest free on retail purchases (T&Cs apply)

    balance transfer rate

    0% p.a. for 14 months and then 21.99% p.a.

    purchase rate

    0% p.a. for 14 months then 20.74% p.a.

    annual fee

    $129 $49 in the first year

    Go to site

    More info

    • 0% p.a. for 14 months on balance transfers
    • 3x Reward Points on everyday Eligible Transactions in the first 6 months (T&Cs apply)
    • Up to 55 days interest free on retail purchases (T&Cs apply)
    • Balance transfer rate: 0% p.a. for 14 months and then 21.99% p.a.
    • Annual fee: $129 $49 in the first year
    • Purchase rate: 0% p.a. for 14 months then 20.74% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 21.99% p.a.
    • Fee for cash withdrawals: 3.50%, min $3.50
    • Rewards description: Redeem your points for travel, gift cards, retail rewards and shopping gift cards.
    Overall rating

    6.6

    Based on 417 Suncorp credit card reviews

    Need more information?
    Go to site

    More info

  • ANZ Frequent Flyer Black

    ANZ Frequent Flyer Black

    • 120,000 bonus Qantas Points and $275 back to your new ANZ Frequent Flyer Black card when you spend $4,000 on eligible purchases in the first 3 months. Eligibility criteria, T&Cs, fees and charges apply^.
    • 1 Qantas Point per $1 spent on eligible purchases up to and including $4,000 per statement period.
    • Available with Apple Pay

    balance transfer rate

    No current offer

    purchase rate

    20.24% p.a.

    annual fee

    $425

    Go to site

    More info

    • 120,000 bonus Qantas Points and $275 back to your new ANZ Frequent Flyer Black card when you spend $4,000 on eligible purchases in the first 3 months. Eligibility criteria, T&Cs, fees and charges apply^.
    • 1 Qantas Point per $1 spent on eligible purchases up to and including $4,000 per statement period.
    • Available with Apple Pay
    • Balance transfer rate: No current offer
    • Annual fee: $425
    • Purchase rate: 20.24% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 20.24% p.a.
    • Fee for cash withdrawals: 2%
    • Rewards description: Points are automatically credited to the Qantas Frequent Flyer program.
    Overall rating

    6.7

    Based on 6114 ANZ credit card reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    American Express Qantas Ultimate Card

    American Express Qantas Ultimate Card

    • Receive 55,000 bonus Qantas Points when you apply online, are approved and spend $3,000 on your new Card within the first 3 months.
    • Get rewarded with up to 2.25 Qantas Points per $1 spent.
    • Complimentary domestic and international travel insurance

    balance transfer rate

    0% p.a. for 12 months and then 20.74% p.a. (1.00% balance transfer fee)

    purchase rate

    20.74% p.a.

    annual fee

    $450

    Go to site

    More info

    • Receive 55,000 bonus Qantas Points when you apply online, are approved and spend $3,000 on your new Card within the first 3 months.
    • Get rewarded with up to 2.25 Qantas Points per $1 spent.
    • Complimentary domestic and international travel insurance
    • Balance transfer rate: 0% p.a. for 12 months and then 20.74% p.a. (1.00% balance transfer fee)
    • Annual fee: $450
    • Purchase rate: 20.74% p.a.
    • Interest free days: 44
    • Interest rate on cash withdrawals:
    • Fee for cash withdrawals:
    • Rewards description: Points are automatically credited to the Qantas Frequent Flyer program.
    Overall rating

    6.6

    Based on 871 American Express credit card reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    ME frank Credit Card

    ME frank Credit Card

    • Experts Choice Winner - No Annual Fee Credit Card
    • Low rate of 11.99% p.a on purchases and cash advances
    • Up to 55 days interest free on purchases

    balance transfer rate

    No current offer

    purchase rate

    11.99% p.a.

    annual fee

    $0

    Go to site

    More info

    • Experts Choice Winner - No Annual Fee Credit Card
    • Low rate of 11.99% p.a on purchases and cash advances
    • Up to 55 days interest free on purchases
    • Balance transfer rate: No current offer
    • Annual fee: $0
    • Purchase rate: 11.99% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 11.99% p.a.
    • Fee for cash withdrawals: 2%, Min $4.00
    • Rewards description:
    Overall rating

    8.0

    Based on 207 ME credit card reviews

    Need more information?
    Go to site

    More info

**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.

Want more? Compare all 226 credit cards in the Mozo comparison engine.

Compare more credit cards

Look for a specific type of credit card:

**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.

Back to top
 
Advertisement