Your selected credit cards
Citi is an investment bank and financial services company based in New York City, and its Australian banking arm was acquired by NAB in 2022. However, you can still get a credit card or personal loan under the Citi name. Citi is well-known for its rewards credit cards, along with the perks that come along with some of its cards, such as complimentary travel insurance.
Your selected credit cards
High fees, always difficult to access my online A/C
Citibank customer service in general is terrible. Every time I've called I seem to have an Indian person answer my call who I have trouble understanding (though all have been nice). I have tried to get my monthly statement on a specific date for the last two months with no luck. I even have written confirmation letter from the Citibank Customer Advocacy Unit stating my statement cycle is the 13th of each month, but even today - the 13th of September, they still have not provided me a statement and apparently I will now not receive it until the 24th of September and no one can tell me why. What makes it even more annoying is that via an Online Chat earlier in the day I was told I should receive it by the end of today (being the 13th of Sep) yet having just spoken to someone on the phone earlier today and this evening I won't get it until the 24th of September. I mean, how hard is it to get a customer their Statement, especially after you've written it in a letter that they would receive it today. Is it common practice a bank makes their customers chase them to pay them? When you pay a $700 Annual Fee, you have every right to expect a basic level of service - I mean it's not like I'm asking you to perform the impossible, surely. In general, the card does come with a plethora of benefits which makes it attractive, however, the absence of adequate customer service at a base level overshadows what benefit the card offers. If being treated with respect as a customer and not having to deal with team members who do not know their own product offerings is important to you, then I suggest you look elsewhere. If however, you are happy to never deal with anyone in person, on the phone, or via an online chat, this card may very well be something that works for you. As of today, I will be cancelling my card and moving to ANZ. RIP Citibank Prestige Credit Card.
I find it to be a solid choice for its no-annual-fee option and good rewards. I joined because of its attractive sign-up bonuses or 0% APR on purchases for the first few months, on the flipside after the introductory period, the APR can be relatively high compared to others. It also doesn't offer travel insurance or extended warranty protection
Excellent customer service and rewards program been with Citi for over 20 years
Very good on most aspects of credit but I find Interest rates very high
I do you like the party lounge access provided and insurance that is included in this credit card so the upfront cost I feel is quite steep. The bonus Qantas frequent flyer points was good on signup
Very easy to obtain always offering higher credit limits which can get you into financial trouble and the interest rates are very high in comparison to other institutions reward points are reasonable but cash withdrawals are too easy and costly
Was recently charged a late fee of $30 due to my elderly mother having serious health issue & being in hospital, I asked for it to be waived as have never ever late for a payment in 5 years & received a NO, disappointing & pretty greedy in my opinion !
Citi is owned by NAB in Australia, following the sale of its consumer banking business in June 2022.
Citi’s credit cards are now provided by National Australia Bank Limited, using certain trademarks temporarily under licence from Citigroup Inc.
Citibank Australia was formerly owned by Citigroup, an international bank headquartered in New York City.
No, Citi does not have any in-person branches in Australia.
It depends on the card – here’s an overview of the minimum credit limit for each Citi credit card type:
There are a few ways to pay your Citi credit card, including:
The value of your Citi Rewards points differs depending on what you redeem it on.
For example, when using Citi’s Pay with Points feature, 2,500 points are equal to $10 – that’s 250 points per dollar.
But, Citi’s cashback offer allows you to convert 40,000 points into $100 cashback, which shakes out to be 400 points per dollar.
You can also convert your Citi Rewards points into gift vouchers for various retailers, including Coles, David Jones, JB Hi-Fi, Myer and Woolworths.
If you go this route, 20,900 points convert into a $100 gift card – that’s 209 points per dollar.
^See information about the Mozo Experts Choice Credit Card Awards
Mozo provides general product information. We don't consider your personal objectives, financial situation or needs and we aren't recommending any specific product to you. You should make your own decision after reading the PDS or offer documentation, or seeking independent advice.
While we pride ourselves on covering a wide range of products, we don't cover every product in the market. If you decide to apply for a product through our website, you will be dealing directly with the provider of that product and not with Mozo.