Citi credit card reviews

Citi
Citi's overall rating for credit cards

(as rated by the Mozo community)

5.7 / 10

based on 379 reviews

Price

Features

Customer service

Convenience

Trust

Featured credit card from Citi

Recent Citi credit card reviews

Citi

Citi credit card review

Overall rating   10 / 10

Never had an issue, great customer service

Never had an issue with them. Sometimes late with repayments but I always am able to organise with customer service. Great friendly staff.

Full review

Never had an issue with them. Sometimes late with repayments but I always am able to organise with customer service. Great friendly staff.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Loree (QLD), reviewed 5 months ago

Citi

Citi credit card review

Overall rating   10 / 10

No bank can compare to Citi

Citi are customer focused and deliver what they promise. Nothing is too much trouble. They are second to none. Thats why they are the only bank I have ever used as my Credit Card financial team.

Full review

Citi are customer focused and deliver what they promise. Nothing is too much trouble. They are second to none. Thats why they are the only bank I have ever used as my Credit Card financial team.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   10 / 10

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Karen (TAS), reviewed 6 months ago

Citi

Citi Classic credit card review

Overall rating   10 / 10

Over the phone customer service is so helpful

For many years, this bank has looked after me. They have provided good documentation, rapid service and a cheerful outlook.

Full review

For many years, this bank has looked after me. They have provided good documentation, rapid service and a cheerful outlook.

    Price   9 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Louise (TAS), reviewed 12 months ago

Citi

Citi Simplicity credit card review

Overall rating   2 / 10

Very dissatisfied with this bank

Citibank tend to hardly be helpful with requests when requested. They lack care regarding my financial situation.

Full review

Citibank tend to hardly be helpful with requests when requested. They lack care regarding my financial situation.

    Price   0 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Paul (NSW), reviewed over 1 year ago

Citi

Citi credit card review

Overall rating   10 / 10

Fantastic customer service

Citibank's customer service is fantastic. I like that they listen to your needs and actual staff members talk to you rather than a robot when dealing with complex issues. Staff are more than happy to help and are courteous with all dealings.

Full review

Citibank's customer service is fantastic. I like that they listen to your needs and actual staff members talk to you rather than a robot when dealing with complex issues. Staff are more than happy to help and are courteous with all dealings.

    Price   7 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Sharon (VIC), reviewed over 1 year ago

Citi

Citi Platinum (Bonus Points Offer) credit card review

Overall rating   5 / 10

Average overall

High interest rates and their membership fee is too expensive.

Full review

High interest rates and their membership fee is too expensive.

    Price   3 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Ophelia (NSW), reviewed over 1 year ago

Citi

Citi Platinum (Bonus Points Offer) credit card review

Overall rating   6 / 10

Good credit card provider

I enjoy the fact that there are no annual fees. Customer service is also pretty good.

Full review

I enjoy the fact that there are no annual fees. Customer service is also pretty good.

    Price   7 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Elsie (VIC), reviewed over 1 year ago

Citi

Citi Classic credit card review

Overall rating   7 / 10

Customer service is excellent

They are on the ball with security. They call quickly if there has been any suspicious activity on my account. They send a text message when every transaction over $100 takes place within 60 seconds of it happening.

Full review

They are on the ball with security. They call quickly if there has been any suspicious activity on my account. They send a text message when every transaction over $100 takes place within 60 seconds of it happening.

    Price   8 / 10

    Features   8 / 10

    Customer service   8 / 10

    Convenience   2 / 10

    Trust   8 / 10

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Karen (QLD), reviewed about 2 years ago

Citi

Citi Simplicity credit card review

Overall rating   6 / 10

Recommended

Simplicity card suits us perfectly, hard to get decent service over the phone

Full review

Simplicity card suits us perfectly, hard to get decent service over the phone

    Price   9 / 10

    Features   5 / 10

    Customer service   5 / 10

    Convenience   5 / 10

    Trust   6 / 10

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Kevin (NSW), reviewed about 2 years ago

Citi

Citi Platinum (Bonus Points Offer) credit card review

Overall rating   8 / 10

Low fees and great features

I like this bank, they provide excellent service.

Full review

I like this bank, they provide excellent service.

    Price   6 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   10 / 10

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Robert (VIC), reviewed about 2 years ago

Citi

Citi credit card review

Overall rating   5 / 10

Informative customer service

Rigid rules a to which customers get new promotions. No loyalty to existing customers.

Full review

Rigid rules a to which customers get new promotions. No loyalty to existing customers.

    Price   5 / 10

    Features   5 / 10

    Customer service   7 / 10

    Convenience   7 / 10

    Trust   7 / 10

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Patricia (VIC), reviewed about 2 years ago

Citi

Citi credit card review

Overall rating   1 / 10

Great for credit not so good for customer support

This bank is very focussed on selling you more product and offering more credit, but is very difficult to deal with when issues arise. Customer service over the phone is OK, but the Website and On Line Banking process is not user friendly and...

Full review

This bank is very focussed on selling you more product and offering more credit, but is very difficult to deal with when issues arise. Customer service over the phone is OK, but the Website and On Line Banking process is not user friendly and often slow and frustrating as it does not always accept account and password information.

    Price   2 / 10

    Features   2 / 10

    Customer service   1 / 10

    Convenience   1 / 10

    Trust   1 / 10

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Janine (VIC), reviewed about 2 years ago

Citi

Citi credit card review

Overall rating   7 / 10

Good card.

Good card.

Full review

Good card.

    Price   6 / 10

    Features   7 / 10

    Customer service   4 / 10

    Convenience   8 / 10

    Trust   5 / 10

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Sarah (NSW), reviewed about 2 years ago

Citi

Citi credit card review

Overall rating   6 / 10

Great customer service.

We had our card hacked and Citibank were right on to it. Cancelled our card and the fraudulent transactions.

Full review

We had our card hacked and Citibank were right on to it. Cancelled our card and the fraudulent transactions.

    Price   3 / 10

    Features   6 / 10

    Customer service   10 / 10

    Convenience   3 / 10

    Trust   4 / 10

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Jenny (QLD), reviewed about 2 years ago

Citi

Citi Platinum (Bonus Points Offer) credit card review

Overall rating   5 / 10

Disappointing

Just before Christmas I decided to clear the balance on my credit card so that I would not forget, I now find out that I owe two months balance as the payment was just added to my credit balance and was not used to clear my purchases! not only do...

Full review

Just before Christmas I decided to clear the balance on my credit card so that I would not forget, I now find out that I owe two months balance as the payment was just added to my credit balance and was not used to clear my purchases! not only do I have to pay the amount again but I was charged interest!!

    Price   2 / 10

    Features   2 / 10

    Customer service   5 / 10

    Convenience   6 / 10

    Trust   3 / 10

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A (NSW), reviewed over 2 years ago

Citi

Citi Classic credit card review

Overall rating   7 / 10

Great customer service and good rates

Bank has a great rate and good phone service. The extended time it takes to pay is where the interest gets extremely expensive, although communication is good and they disclose everything in clear concise manner.

Full review

Bank has a great rate and good phone service. The extended time it takes to pay is where the interest gets extremely expensive, although communication is good and they disclose everything in clear concise manner.

    Price   5 / 10

    Features   6 / 10

    Customer service   8 / 10

    Convenience   0 / 10

    Trust   6 / 10

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Aleksandra (NSW), reviewed over 2 years ago

Citi

Citi Platinum (Bonus Points Offer) credit card review

Overall rating   10 / 10

Great interest rate and interest free days.

It is one of the best banks that I have delt in the recent past. I have been with them with over 6 months and it was one of the wisest decision that I have made.

Full review

It is one of the best banks that I have delt in the recent past. I have been with them with over 6 months and it was one of the wisest decision that I have made.

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Tapan (NSW), reviewed over 2 years ago

Citi

Citi Qantas Signature credit card review

Overall rating   6 / 10

Good up to now

Will be changing in the near future as they are changing their policy in regards to earning points from BPAY payments

Full review

Will be changing in the near future as they are changing their policy in regards to earning points from BPAY payments

    Price   5 / 10

    Features   7 / 10

    Customer service   5 / 10

    Convenience   5 / 10

    Trust   6 / 10

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Mark (VIC), reviewed over 2 years ago

Citi

Citi credit card review

Overall rating   6 / 10

great balance transfer offers

A great credit card if you want a good balance transfer deal

Full review

A great credit card if you want a good balance transfer deal

    Price   7 / 10

    Features   8 / 10

    Customer service   5 / 10

    Convenience   7 / 10

    Trust   7 / 10

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Andrea (VIC), reviewed over 2 years ago

Citi

Citi Clear Platinum credit card review

Overall rating   10 / 10

easy to use

Easy application

Full review

Easy application

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Catherine (NSW), reviewed over 2 years ago

Citi

Citi Platinum (Bonus Points Offer) credit card review

Overall rating   10 / 10

Great global bank with excellent customer service

Great product from a solid banking group. Their rewards program is linked to my Frequent Flyer account helping me to accumulate points. Interest charges are high, but no different to any other bank credit card charges. If paid out in full each...

Full review

Great product from a solid banking group. Their rewards program is linked to my Frequent Flyer account helping me to accumulate points. Interest charges are high, but no different to any other bank credit card charges. If paid out in full each month that problem goes away. Their fraud protection, monitoring and customer service are excellent.

    Price   5 / 10

    Features   7 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Mike (ACT), reviewed over 2 years ago

Citi

Citi Simplicity credit card review

Overall rating   10 / 10

Love it!

Citibank helped me out of a tight situation! I'm so happy with the customer service they provided!

Full review

Citibank helped me out of a tight situation! I'm so happy with the customer service they provided!

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Kristy (QLD), reviewed over 2 years ago

Citi

Citi Platinum (Bonus Points Offer) credit card review

Overall rating   5 / 10

Good

Good customer service people

Full review

Good customer service people

    Price   3 / 10

    Features   5 / 10

    Customer service   7 / 10

    Convenience   7 / 10

    Trust   7 / 10

Less

Sharon (VIC), reviewed over 2 years ago

Citi

Citi Emirates World Mastercard credit card review

Overall rating   1 / 10

Competitive premiums and great customer service

Competitive premiums and great customer service

Full review

Competitive premiums and great customer service

    Price   4 / 10

    Features   4 / 10

    Customer service   1 / 10

    Convenience   2 / 10

    Trust   1 / 10

Less

Nguyen (VIC), reviewed over 2 years ago

Citi

Citi credit card review

Overall rating   8 / 10

Good bank

Good bank. Credit card and account fees are cheap

Full review

Good bank. Credit card and account fees are cheap

    Price   10 / 10

    Features   9 / 10

    Customer service   7 / 10

    Convenience   9 / 10

    Trust   10 / 10

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Andreas (QLD), reviewed over 2 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Credit card comparisons on Mozo - rates updated daily

  • Citi Platinum (Bonus Points Offer)

    Citi Platinum (Bonus Points Offer)

    • Get your life moving with 0% p.a. for 24 months on balance transfers (1.5% BT fee applies)
    • A reduced annual fee of $49 in the first year ($149 thereafter)
    • 1 point per $1 spend on eligible Domestic Spend (up to $10,000 per statement period)

    balance transfer rate

    0% p.a. for 15 months and then 21.74% p.a. (1.00% balance transfer fee)

    purchase rate

    20.99% p.a.

    annual fee

    $149 $49 in the first year

    Go to site

    More info

    • Get your life moving with 0% p.a. for 24 months on balance transfers (1.5% BT fee applies)
    • A reduced annual fee of $49 in the first year ($149 thereafter)
    • 1 point per $1 spend on eligible Domestic Spend (up to $10,000 per statement period)
    • Balance transfer rate: 0% p.a. for 15 months and then 21.74% p.a. (1.00% balance transfer fee)
    • Annual fee: $149 $49 in the first year
    • Purchase rate: 20.99% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 21.74% p.a.
    • Fee for cash withdrawals: 3.5%, min $3.50
    • Rewards description: Transfer points to a range of airline programs or redeem your points for travel, cashback, gift cards, retail rewards and shopping gift cards.
    Overall rating

    5.7

    Based on 379 Citi credit card reviews

    Need more information?
    Go to site

    More info

  • ANZ Frequent Flyer Black

    ANZ Frequent Flyer Black

    • 75,000 bonus Qantas Points and $200 back to your new ANZ Frequent Flyer Black card when you make one eligible purchase in the first 3 months. Eligibility criteria, T&Cs, fees and charges apply.
    • Mozo Experts Choice award 2017
    • Available with Apple Pay

    balance transfer rate

    No current offer

    purchase rate

    19.99% p.a.

    annual fee

    $425

    Go to site

    More info

    • 75,000 bonus Qantas Points and $200 back to your new ANZ Frequent Flyer Black card when you make one eligible purchase in the first 3 months. Eligibility criteria, T&Cs, fees and charges apply.
    • Mozo Experts Choice award 2017
    • Available with Apple Pay
    • Balance transfer rate: No current offer
    • Annual fee: $425
    • Purchase rate: 19.99% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 21.49% p.a.
    • Fee for cash withdrawals: 2%
    • Rewards description: Points are automatically credited to the Qantas Frequent Flyer program.
    Overall rating

    6.9

    Based on 1932 ANZ credit card reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2016

    American Express Qantas Ultimate Card

    American Express Qantas Ultimate Card

    • Receive 55,000 bonus Qantas Points (T&Cs apply)
    • Earn 1.5 Qantas Points per $1 spent on eligible purchases
    • Complimentary domestic and international travel insurance

    balance transfer rate

    0% p.a. for 12 months and then 20.74% p.a. (1.00% balance transfer fee)

    purchase rate

    20.74% p.a.

    annual fee

    $450

    Go to site

    More info

    • Receive 55,000 bonus Qantas Points (T&Cs apply)
    • Earn 1.5 Qantas Points per $1 spent on eligible purchases
    • Complimentary domestic and international travel insurance
    • Balance transfer rate: 0% p.a. for 12 months and then 20.74% p.a. (1.00% balance transfer fee)
    • Annual fee: $450
    • Purchase rate: 20.74% p.a.
    • Interest free days: 44
    • Interest rate on cash withdrawals:
    • Fee for cash withdrawals:
    • Rewards description: Points are automatically credited to the Qantas Frequent Flyer program.
    Overall rating

    7.3

    Based on 255 American Express credit card reviews

    Need more information?
    Go to site

    More info

  • Featured product

     

    Suncorp Clear Options Platinum (Suncorp Rewards)

    Suncorp Clear Options Platinum (Suncorp Rewards)

    • 0% p.a. for 18 months on balance transfers
    • 3x Reward Points on everyday Eligible Transactions in the first 6 months (T&Cs apply)
    • Up to 55 days interest free on retail purchases (T&Cs apply)

    balance transfer rate

    0% p.a. for 18 months and then 21.99% p.a.

    purchase rate

    20.74% p.a.

    annual fee

    $129

    Go to site

    More info

    • 0% p.a. for 18 months on balance transfers
    • 3x Reward Points on everyday Eligible Transactions in the first 6 months (T&Cs apply)
    • Up to 55 days interest free on retail purchases (T&Cs apply)
    • Balance transfer rate: 0% p.a. for 18 months and then 21.99% p.a.
    • Annual fee: $129
    • Purchase rate: 20.74% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 21.99% p.a.
    • Fee for cash withdrawals: 3.50%, min $3.50
    • Rewards description: Redeem your points for travel, gift cards, retail rewards and shopping gift cards.
    Overall rating

    7.0

    Based on 138 Suncorp credit card reviews

    Need more information?
    Go to site

    More info

  • HSBC Platinum Credit Card

    HSBC Platinum Credit Card

    • 0% p.a. on balance transfers for 22 months. Conditions apply
    • Offer available to new customers who apply by 31 December 2017
    • Earn 1 Rewards Point on every dollar you spend on eligible purchases

    balance transfer rate

    0% p.a. for 22 months and then 21.99% p.a. (2.00% balance transfer fee)

    purchase rate

    19.99% p.a.

    annual fee

    $129 Refunded when you spend over $6,000 p.a, $0 in the first year

    Go to site

    More info

    • 0% p.a. on balance transfers for 22 months. Conditions apply
    • Offer available to new customers who apply by 31 December 2017
    • Earn 1 Rewards Point on every dollar you spend on eligible purchases
    • Balance transfer rate: 0% p.a. for 22 months and then 21.99% p.a. (2.00% balance transfer fee)
    • Annual fee: $129 Refunded when you spend over $6,000 p.a, $0 in the first year
    • Purchase rate: 19.99% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 21.99% p.a.
    • Fee for cash withdrawals: 3%, min $4.00
    • Rewards description: Redeem your points for travel, gift cards, retail rewards and shopping gift cards.
    Overall rating

    5.5

    Based on 139 HSBC credit card reviews

    Need more information?
    Go to site

    More info

Want more? Compare all 217 credit cards in the Mozo comparison engine.

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**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.

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