Citi credit card reviews

For many years, this bank has looked after me. They have provided good documentation, rapid service and a cheerful outlook.

Price   9 / 10

Features   / 10

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Citibank tend to hardly be helpful with requests when requested. They lack care regarding my financial situation.

Price   0 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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Citibank's customer service is fantastic. I like that they listen to your needs and actual staff members talk to you rather than a robot when dealing with complex issues. Staff are more than happy to help and are courteous with all dealings.

Price   7 / 10

Features   / 10

Customer service   / 10

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High interest rates and their membership fee is too expensive.

Price   3 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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I enjoy the fact that there are no annual fees. Customer service is also pretty good.

Price   7 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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They are on the ball with security. They call quickly if there has been any suspicious activity on my account. They send a text message when every transaction over $100 takes place within 60 seconds of it happening.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   2 / 10

Trust   8 / 10

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Simplicity card suits us perfectly, hard to get decent service over the phone

Price   9 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   6 / 10

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I like this bank, they provide excellent service.

Price   6 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Rigid rules a to which customers get new promotions. No loyalty to existing customers.

Price   5 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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This bank is very focussed on selling you more product and offering more credit, but is very difficult to deal with when issues arise. Customer service over the phone is OK, but the Website and On Line Banking process is not user friendly and often slow and frustrating as it does not always accept account and password information.

Price   2 / 10

Features   2 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   1 / 10

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Good card.

Price   6 / 10

Features   7 / 10

Customer service   4 / 10

Convenience   8 / 10

Trust   5 / 10

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We had our card hacked and Citibank were right on to it. Cancelled our card and the fraudulent transactions.

Price   3 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   3 / 10

Trust   4 / 10

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Just before Christmas I decided to clear the balance on my credit card so that I would not forget, I now find out that I owe two months balance as the payment was just added to my credit balance and was not used to clear my purchases! not only do I have to pay the amount again but I was charged interest!!

Price   2 / 10

Features   2 / 10

Customer service   5 / 10

Convenience   6 / 10

Trust   3 / 10

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Bank has a great rate and good phone service. The extended time it takes to pay is where the interest gets extremely expensive, although communication is good and they disclose everything in clear concise manner.

Price   5 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   0 / 10

Trust   6 / 10

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It is one of the best banks that I have delt in the recent past. I have been with them with over 6 months and it was one of the wisest decision that I have made.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Will be changing in the near future as they are changing their policy in regards to earning points from BPAY payments

Price   5 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   6 / 10

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A great credit card if you want a good balance transfer deal

Price   7 / 10

Features   8 / 10

Customer service   5 / 10

Convenience   7 / 10

Trust   7 / 10

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Easy application

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Great product from a solid banking group. Their rewards program is linked to my Frequent Flyer account helping me to accumulate points. Interest charges are high, but no different to any other bank credit card charges. If paid out in full each month that problem goes away. Their fraud protection, monitoring and customer service are excellent.

Price   5 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Citibank helped me out of a tight situation! I'm so happy with the customer service they provided!

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Good customer service people

Price   3 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Competitive premiums and great customer service

Price   4 / 10

Features   4 / 10

Customer service   1 / 10

Convenience   2 / 10

Trust   1 / 10

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Good bank. Credit card and account fees are cheap

Price   10 / 10

Features   9 / 10

Customer service   7 / 10

Convenience   9 / 10

Trust   10 / 10

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Great customer service and low rates on interest. Physical branches in the ACT would've been nice, but the online system works well for banking needs.

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   5 / 10

Trust   8 / 10

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I only joined because of a "no annual fee" for lifetime offer. If you are very careful it is alright. I thought I was, but even so, I have lost hundreds of dollars from unexpected fees. The last foreign currency transaction costed me $35 on top of the transaction itself.

Price   1 / 10

Features   2 / 10

Customer service   2 / 10

Convenience   8 / 10

Trust   0 / 10

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