Citi credit card reviews

Citi are like most other banks, they charge too much interest on credit but they do remind you if you are late.....usually. Where they fall down is when you want to leave. I finally paid mine off & left a credit in the account & requested it to be closed, this didn't occur so the account was hit with an annual fee which I didn't realise for months as I never looked at the account, I received no calls to say anything was wrong until much later when there were also late payment fees. The account was now hundreds overdrawn so I told them what happened, requested it all be reversed & the account closed, not to call me but email for anything. The calls started coming thick & fast & I refused to answer but no emails were received. The same thing happened with my NAB credit card but NAB immediately reversed everything, closed the account & apologised but Citi just kept calling. I kept refusing to answer & kept emailing them with the same request to stop calling, reverse everything & email me. Multiple requests later & they are still not responding apart from the phone calls so I'll be making a formal complaint to the Australian Financial Complaints Authority (AFCA).

Price   3 / 10

Features   3 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   0 / 10

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Never had an issue with them. Sometimes late with repayments but I always am able to organise with customer service. Great friendly staff.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Citi are customer focused and deliver what they promise. Nothing is too much trouble. They are second to none. Thats why they are the only bank I have ever used as my Credit Card financial team.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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I am not fully happy with them

Price   9 / 10

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For many years, this bank has looked after me. They have provided good documentation, rapid service and a cheerful outlook.

Price   9 / 10

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This bank is awesome

Price   10 / 10

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Citibank tend to hardly be helpful with requests when requested. They lack care regarding my financial situation.

Price   0 / 10

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They charge me no fees

Price   9 / 10

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Citibank's customer service is fantastic. I like that they listen to your needs and actual staff members talk to you rather than a robot when dealing with complex issues. Staff are more than happy to help and are courteous with all dealings.

Price   7 / 10

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High interest rates and their membership fee is too expensive.

Price   3 / 10

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I enjoy the fact that there are no annual fees. Customer service is also pretty good.

Price   7 / 10

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They are on the ball with security. They call quickly if there has been any suspicious activity on my account. They send a text message when every transaction over $100 takes place within 60 seconds of it happening.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   2 / 10

Trust   8 / 10

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Simplicity card suits us perfectly, hard to get decent service over the phone

Price   9 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   6 / 10

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I like this bank, they provide excellent service.

Price   6 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Rigid rules a to which customers get new promotions. No loyalty to existing customers.

Price   5 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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