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Citi Credit card reviews

Overall rating
5.2/10
Price
4.8/10
Features
5.5/10
Customer service
4.9/10
Convenience
5.0/10
Trust
5.2/10
Based on 1263 reviews as rated by the Mozo community.

Recent Citi credit card reviews

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  • Citi Credit Card review

    Overall rating   10 / 10
    Great customer service always.

    They offer great support always, security is impeccable, always offering opportunity to secure to ensure you can repay accordingly easy.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Vicki, New South Wales, reviewed about 1 month ago
  • Citi Clear Platinum review

    Overall rating   8 / 10
    Low interest rates and helpful customer support.

    Have found the customer support staff to be helpful and understanding in times where payment is going to be late. They have offered assistance. Be aware of low rate balance transfers reverting to higher than usual rate after transfer term has ended, pretty sure this applies to most banks though.

    Price
    8 / 10
    Features
    0 / 10
    Customer service
    8 / 10
    Convenience
    8 / 10
    Trust
    8 / 10
    Less
    Lorraine, Queensland, reviewed about 1 month ago
  • Citi Credit Card review

    Overall rating   0 / 10
    Bad.

    Poor customer service, very confusing.

    Price
    0 / 10
    Features
    0 / 10
    Customer service
    0 / 10
    Convenience
    0 / 10
    Trust
    0 / 10
    Less
    Joanna, Western Australia, reviewed about 2 months ago
  • Citi Platinum - Purchase Rate Offer review

    Overall rating   5 / 10
    Competitive rates. Customer focused.

    They look after their customers.

    Price
    5 / 10
    Features
    5 / 10
    Customer service
    5 / 10
    Convenience
    5 / 10
    Trust
    5 / 10
    Less
    Lawrence, New South Wales, reviewed about 2 months ago
  • Citi Signature Qantas Credit Card review

    Overall rating   8 / 10
    Great rewards and insurance.

    The bonus Qantas Frequent flyer points each month were a big incentive to get this credit card. The annual fee is high though.

    Price
    7 / 10
    Features
    9 / 10
    Trust
    8 / 10
    Less
    Rebecca, Victoria, reviewed about 2 months ago
  • Citi Simplicity review

    Overall rating   9 / 10
    They look after existing customers.

    Citibank continue to offer good promotions to both new and existing customers, so they are not just concerned about building their wallet but also ensuring they retain the existing customer base.

    Price
    8 / 10
    Features
    8 / 10
    Customer service
    9 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Jane, Queensland, reviewed 2 months ago
  • Citi Credit Card review

    Overall rating   8 / 10
    Fabulous card for overseas travel.

    Citi has fantastic products. I got the fee free Mastercard debit card and used it when I went overseas. There was no International transaction fees and I could get free cash withdrawals from selected overseas ATM's. The downside is limited branches and staff. If you need help even if you are in the bank, sometimes you need to still call the call centre to assist you with particular enquiries.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    7 / 10
    Convenience
    2 / 10
    Trust
    9 / 10
    Less
    Chrissie, Victoria, reviewed 2 months ago
  • Citi Platinum - Bonus Points Offer review

    Overall rating   9 / 10
    Good service.

    Very good. Cheap international fees. ATMs worldwide and good conversion rates.

    Price
    7 / 10
    Features
    9 / 10
    Customer service
    9 / 10
    Convenience
    9 / 10
    Trust
    9 / 10
    Less
    Nathan, South Australia, reviewed 2 months ago
  • Citi Platinum - Bonus Points Offer review

    Overall rating   2 / 10
    Offer the world, then take it away later.

    Citi offered so many things to switch to them quite a few years ago, then a couple of years later took them away. They have only 2 branches in the city that I'm aware of, and at both, it is incredibly difficult to get assistance. They are understaffed, and staff on hand don't have the authority to fix many problems.

    Price
    5 / 10
    Features
    4 / 10
    Customer service
    1 / 10
    Convenience
    4 / 10
    Trust
    1 / 10
    Less
    Paula, Victoria, reviewed 2 months ago
  • Citi Credit Card review

    Overall rating   7 / 10
    Easy and flexible.

    Generally easy to deal with, but depositing at a branch needs to be done via NAB and takes at least a day to show up in your account.

    Price
    5 / 10
    Features
    7 / 10
    Customer service
    7 / 10
    Convenience
    2 / 10
    Trust
    8 / 10
    Less
    Jamie, New South Wales, reviewed 2 months ago
  • Citi Emirates World Mastercard review

    Overall rating   7 / 10
    Communicative.

    They are ok as I only deal with them online.

    Price
    10 / 10
    Features
    9 / 10
    Customer service
    3 / 10
    Convenience
    5 / 10
    Trust
    9 / 10
    Less
    Leung, Queensland, reviewed 3 months ago
  • Citi Platinum - Purchase Rate Offer review

    Overall rating   7 / 10
    Very competitive.

    Solid bank, with some occasional great offers.

    Price
    5 / 10
    Features
    9 / 10
    Customer service
    7 / 10
    Convenience
    7 / 10
    Trust
    9 / 10
    Less
    Mark, Victoria, reviewed 3 months ago
  • Citi Credit Card review

    Overall rating   1 / 10
    Less than ordinary when needed.

    Make sure you have insurance if you get sick because they are not very helpful when you do.

    Price
    1 / 10
    Features
    4 / 10
    Customer service
    2 / 10
    Convenience
    1 / 10
    Trust
    1 / 10
    Less
    Clyde, Queensland, reviewed 3 months ago
  • Citi Clear Platinum review

    Overall rating   10 / 10
    Great card

    Great service.

    Price
    9 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    6 / 10
    Less
    Jason, Western Australia, reviewed 3 months ago
  • Citi Platinum - Bonus Points Offer review

    Overall rating   0 / 10
    They don't listen when something goes wrong

    Citi are like most other banks, they charge too much interest on credit but they do remind you if you are late.....usually. Where they fall down is when you want to leave. I finally paid mine off & left a credit in the account & requested it to be closed, this didn't occur so the account was hit with an annual fee which I didn't realise for months as I never looked at the account, I received no calls to say anything was wrong until much later when there were also late payment fees. The account was now hundreds overdrawn so I told them what happened, requested it all be reversed & the account closed, not to call me but email for anything. The calls started coming thick & fast & I refused to answer but no emails were received. The same thing happened with my NAB credit card but NAB immediately reversed everything, closed the account & apologised but Citi just kept calling. I kept refusing to answer & kept emailing them with the same request to stop calling, reverse everything & email me. Multiple requests later & they are still not responding apart from the phone calls so I'll be making a formal complaint to the Australian Financial Complaints Authority (AFCA).

    Price
    3 / 10
    Features
    3 / 10
    Customer service
    6 / 10
    Convenience
    6 / 10
    Trust
    0 / 10
    Less
    Barry, South Australia, reviewed about 1 year ago
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Credit card comparisons on Mozo - rates updated daily

    • Velocity Escape Card

      balance transfer rate
      0% p.a. for 12 months and then 20.74% p.a. (1.00% balance transfer fee)
      purchase rate
      20.74% p.a.
      annual fee
      $0

      Promoted
    • Breeze Platinum Mastercard

      balance transfer rate
      0% p.a. for 26 months and then 12.99% p.a. (2.00% balance transfer fee)
      purchase rate
      12.99% p.a.
      annual fee
      $99 $49 in the first year

      Promoted
    • Qantas Discovery Card

      balance transfer rate
      0% p.a. for 12 months and then 20.74% p.a. (1.00% balance transfer fee)
      purchase rate
      20.74% p.a.
      annual fee
      $0

      Promoted
    • Low Rate Credit Card

      balance transfer rate
      0% p.a. for 13 months and then 21.74% p.a.
      purchase rate
      11.99% p.a.
      annual fee
      $49 $0 in the first year

      Promoted
    • Low Rate Card

      balance transfer rate
      0% p.a. for 6 months and then 21.74% p.a. (2.00% balance transfer fee)
      purchase rate
      0% p.a. for 6 months then 13.99% p.a.
      annual fee
      $59

      Promoted

    **Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.

    Want more? Compare all 227 credit cards in the Mozo comparison engine.

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    Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.