Citi credit card reviews

Citi
Citi's overall rating for credit cards

(as rated by the Mozo community)

5.7 / 10

based on 379 reviews

Price

Features

Customer service

Convenience

Trust

Featured credit card from Citi

Recent Citi credit card reviews

Citi

Citi credit card review

Overall rating   10 / 10

Never had an issue, great customer service

Never had an issue with them. Sometimes late with repayments but I always am able to organise with customer service. Great friendly staff.

Full review

Never had an issue with them. Sometimes late with repayments but I always am able to organise with customer service. Great friendly staff.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Loree (QLD), reviewed 26 days ago

Citi

Citi credit card review

Overall rating   10 / 10

No bank can compare to Citi

Citi are customer focused and deliver what they promise. Nothing is too much trouble. They are second to none. Thats why they are the only bank I have ever used as my Credit Card financial team.

Full review

Citi are customer focused and deliver what they promise. Nothing is too much trouble. They are second to none. Thats why they are the only bank I have ever used as my Credit Card financial team.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   10 / 10

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Karen (TAS), reviewed 2 months ago

Citi

Citi Classic credit card review

Overall rating   10 / 10

Over the phone customer service is so helpful

For many years, this bank has looked after me. They have provided good documentation, rapid service and a cheerful outlook.

Full review

For many years, this bank has looked after me. They have provided good documentation, rapid service and a cheerful outlook.

    Price   9 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Louise (TAS), reviewed 8 months ago

Citi

Citi Simplicity credit card review

Overall rating   2 / 10

Very dissatisfied with this bank

Citibank tend to hardly be helpful with requests when requested. They lack care regarding my financial situation.

Full review

Citibank tend to hardly be helpful with requests when requested. They lack care regarding my financial situation.

    Price   0 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Paul (NSW), reviewed about 1 year ago

Citi

Citi credit card review

Overall rating   10 / 10

Fantastic customer service

Citibank's customer service is fantastic. I like that they listen to your needs and actual staff members talk to you rather than a robot when dealing with complex issues. Staff are more than happy to help and are courteous with all dealings.

Full review

Citibank's customer service is fantastic. I like that they listen to your needs and actual staff members talk to you rather than a robot when dealing with complex issues. Staff are more than happy to help and are courteous with all dealings.

    Price   7 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Sharon (VIC), reviewed about 1 year ago

Citi

Citi Platinum (Bonus Points Offer) credit card review

Overall rating   5 / 10

Average overall

High interest rates and their membership fee is too expensive.

Full review

High interest rates and their membership fee is too expensive.

    Price   3 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Ophelia (NSW), reviewed about 1 year ago

Citi

Citi Platinum (Bonus Points Offer) credit card review

Overall rating   6 / 10

Good credit card provider

I enjoy the fact that there are no annual fees. Customer service is also pretty good.

Full review

I enjoy the fact that there are no annual fees. Customer service is also pretty good.

    Price   7 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Elsie (VIC), reviewed about 1 year ago

Citi

Citi Classic credit card review

Overall rating   7 / 10

Customer service is excellent

They are on the ball with security. They call quickly if there has been any suspicious activity on my account. They send a text message when every transaction over $100 takes place within 60 seconds of it happening.

Full review

They are on the ball with security. They call quickly if there has been any suspicious activity on my account. They send a text message when every transaction over $100 takes place within 60 seconds of it happening.

    Price   8 / 10

    Features   8 / 10

    Customer service   8 / 10

    Convenience   2 / 10

    Trust   8 / 10

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Karen (QLD), reviewed almost 2 years ago

Citi

Citi Simplicity credit card review

Overall rating   6 / 10

Recommended

Simplicity card suits us perfectly, hard to get decent service over the phone

Full review

Simplicity card suits us perfectly, hard to get decent service over the phone

    Price   9 / 10

    Features   5 / 10

    Customer service   5 / 10

    Convenience   5 / 10

    Trust   6 / 10

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Kevin (NSW), reviewed almost 2 years ago

Citi

Citi Platinum (Bonus Points Offer) credit card review

Overall rating   8 / 10

Low fees and great features

I like this bank, they provide excellent service.

Full review

I like this bank, they provide excellent service.

    Price   6 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   10 / 10

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Robert (VIC), reviewed almost 2 years ago

Citi

Citi credit card review

Overall rating   5 / 10

Informative customer service

Rigid rules a to which customers get new promotions. No loyalty to existing customers.

Full review

Rigid rules a to which customers get new promotions. No loyalty to existing customers.

    Price   5 / 10

    Features   5 / 10

    Customer service   7 / 10

    Convenience   7 / 10

    Trust   7 / 10

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Patricia (VIC), reviewed almost 2 years ago

Citi

Citi credit card review

Overall rating   1 / 10

Great for credit not so good for customer support

This bank is very focussed on selling you more product and offering more credit, but is very difficult to deal with when issues arise. Customer service over the phone is OK, but the Website and On Line Banking process is not user friendly and...

Full review

This bank is very focussed on selling you more product and offering more credit, but is very difficult to deal with when issues arise. Customer service over the phone is OK, but the Website and On Line Banking process is not user friendly and often slow and frustrating as it does not always accept account and password information.

    Price   2 / 10

    Features   2 / 10

    Customer service   1 / 10

    Convenience   1 / 10

    Trust   1 / 10

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Janine (VIC), reviewed almost 2 years ago

Citi

Citi credit card review

Overall rating   7 / 10

Good card.

Good card.

Full review

Good card.

    Price   6 / 10

    Features   7 / 10

    Customer service   4 / 10

    Convenience   8 / 10

    Trust   5 / 10

Less

Sarah (NSW), reviewed almost 2 years ago

Citi

Citi credit card review

Overall rating   6 / 10

Great customer service.

We had our card hacked and Citibank were right on to it. Cancelled our card and the fraudulent transactions.

Full review

We had our card hacked and Citibank were right on to it. Cancelled our card and the fraudulent transactions.

    Price   3 / 10

    Features   6 / 10

    Customer service   10 / 10

    Convenience   3 / 10

    Trust   4 / 10

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Jenny (QLD), reviewed almost 2 years ago

Citi

Citi Platinum (Bonus Points Offer) credit card review

Overall rating   5 / 10

Disappointing

Just before Christmas I decided to clear the balance on my credit card so that I would not forget, I now find out that I owe two months balance as the payment was just added to my credit balance and was not used to clear my purchases! not only do...

Full review

Just before Christmas I decided to clear the balance on my credit card so that I would not forget, I now find out that I owe two months balance as the payment was just added to my credit balance and was not used to clear my purchases! not only do I have to pay the amount again but I was charged interest!!

    Price   2 / 10

    Features   2 / 10

    Customer service   5 / 10

    Convenience   6 / 10

    Trust   3 / 10

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A (NSW), reviewed almost 2 years ago

Citi

Citi Classic credit card review

Overall rating   7 / 10

Great customer service and good rates

Bank has a great rate and good phone service. The extended time it takes to pay is where the interest gets extremely expensive, although communication is good and they disclose everything in clear concise manner.

Full review

Bank has a great rate and good phone service. The extended time it takes to pay is where the interest gets extremely expensive, although communication is good and they disclose everything in clear concise manner.

    Price   5 / 10

    Features   6 / 10

    Customer service   8 / 10

    Convenience   0 / 10

    Trust   6 / 10

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Aleksandra (NSW), reviewed almost 2 years ago

Citi

Citi Platinum (Bonus Points Offer) credit card review

Overall rating   10 / 10

Great interest rate and interest free days.

It is one of the best banks that I have delt in the recent past. I have been with them with over 6 months and it was one of the wisest decision that I have made.

Full review

It is one of the best banks that I have delt in the recent past. I have been with them with over 6 months and it was one of the wisest decision that I have made.

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Tapan (NSW), reviewed almost 2 years ago

Citi

Citi Qantas Signature credit card review

Overall rating   6 / 10

Good up to now

Will be changing in the near future as they are changing their policy in regards to earning points from BPAY payments

Full review

Will be changing in the near future as they are changing their policy in regards to earning points from BPAY payments

    Price   5 / 10

    Features   7 / 10

    Customer service   5 / 10

    Convenience   5 / 10

    Trust   6 / 10

Less

Mark (VIC), reviewed almost 2 years ago

Citi

Citi credit card review

Overall rating   6 / 10

great balance transfer offers

A great credit card if you want a good balance transfer deal

Full review

A great credit card if you want a good balance transfer deal

    Price   7 / 10

    Features   8 / 10

    Customer service   5 / 10

    Convenience   7 / 10

    Trust   7 / 10

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Andrea (VIC), reviewed almost 2 years ago

Citi

Citi Clear Platinum credit card review

Overall rating   10 / 10

easy to use

Easy application

Full review

Easy application

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Catherine (NSW), reviewed almost 2 years ago

Citi

Citi Platinum (Bonus Points Offer) credit card review

Overall rating   10 / 10

Great global bank with excellent customer service

Great product from a solid banking group. Their rewards program is linked to my Frequent Flyer account helping me to accumulate points. Interest charges are high, but no different to any other bank credit card charges. If paid out in full each...

Full review

Great product from a solid banking group. Their rewards program is linked to my Frequent Flyer account helping me to accumulate points. Interest charges are high, but no different to any other bank credit card charges. If paid out in full each month that problem goes away. Their fraud protection, monitoring and customer service are excellent.

    Price   5 / 10

    Features   7 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Mike (ACT), reviewed about 2 years ago

Citi

Citi Simplicity credit card review

Overall rating   10 / 10

Love it!

Citibank helped me out of a tight situation! I'm so happy with the customer service they provided!

Full review

Citibank helped me out of a tight situation! I'm so happy with the customer service they provided!

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Kristy (QLD), reviewed about 2 years ago

Citi

Citi Platinum (Bonus Points Offer) credit card review

Overall rating   5 / 10

Good

Good customer service people

Full review

Good customer service people

    Price   3 / 10

    Features   5 / 10

    Customer service   7 / 10

    Convenience   7 / 10

    Trust   7 / 10

Less

Sharon (VIC), reviewed about 2 years ago

Citi

Citi Emirates World Mastercard credit card review

Overall rating   1 / 10

Competitive premiums and great customer service

Competitive premiums and great customer service

Full review

Competitive premiums and great customer service

    Price   4 / 10

    Features   4 / 10

    Customer service   1 / 10

    Convenience   2 / 10

    Trust   1 / 10

Less

Nguyen (VIC), reviewed about 2 years ago

Citi

Citi credit card review

Overall rating   8 / 10

Good bank

Good bank. Credit card and account fees are cheap

Full review

Good bank. Credit card and account fees are cheap

    Price   10 / 10

    Features   9 / 10

    Customer service   7 / 10

    Convenience   9 / 10

    Trust   10 / 10

Less

Andreas (QLD), reviewed about 2 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Credit card comparisons on Mozo - rates updated daily

  • MOZO EXPERTS CHOICE AWARDS 2016

    American Express Explorer® Credit Card

    American Express Explorer® Credit Card

    • Receive 100,000 Membership Rewards® Points (T&Cs apply)
    • $400 in Travel Credit each year
    • Up to 2 Membership Rewards points per $1 spent

    balance transfer rate

    0% p.a. for 12 months and then 20.74% p.a. (1.00% balance transfer fee)

    purchase rate

    20.74% p.a.

    annual fee

    $395

    Go to site

    More info

    • Receive 100,000 Membership Rewards® Points (T&Cs apply)
    • $400 in Travel Credit each year
    • Up to 2 Membership Rewards points per $1 spent
    • Balance transfer rate: 0% p.a. for 12 months and then 20.74% p.a. (1.00% balance transfer fee)
    • Annual fee: $395
    • Purchase rate: 20.74% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals:
    • Fee for cash withdrawals:
    • Rewards description: Transfer points to a range of airline programs or redeem your points for travel, gift cards, retail rewards and shopping gift cards.
    Overall rating

    7.3

    Based on 255 American Express credit card reviews

    Need more information?
    Go to site

    More info

  • ANZ Frequent Flyer Black

    ANZ Frequent Flyer Black

    • 75,000 bonus Qantas Points when you spend $2,500 on eligible purchases in the first 3 months
    • No annual fee for the first year
    • 75 bonus Status Credits when you buy and fly return with Qantas by 31 May 2018. Apply and be approved by 24 Jan 2018

    balance transfer rate

    No current offer

    purchase rate

    19.99% p.a.

    annual fee

    $425 $0 in the first 1 year

    Go to site

    More info

    • 75,000 bonus Qantas Points when you spend $2,500 on eligible purchases in the first 3 months
    • No annual fee for the first year
    • 75 bonus Status Credits when you buy and fly return with Qantas by 31 May 2018. Apply and be approved by 24 Jan 2018
    • Balance transfer rate: No current offer
    • Annual fee: $425 $0 in the first 1 year
    • Purchase rate: 19.99% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 21.49% p.a.
    • Fee for cash withdrawals: 2%
    • Rewards description: Points are automatically credited to the Qantas Frequent Flyer program.
    Overall rating

    6.9

    Based on 1932 ANZ credit card reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2016

    American Express Qantas Ultimate Card

    American Express Qantas Ultimate Card

    • Receive 100,000 bonus Qantas Points (T&Cs apply)
    • Earn 1.5 Qantas Points per $1 spent on eligible purchases
    • Complimentary domestic and international travel insurance

    balance transfer rate

    0% p.a. for 12 months and then 20.74% p.a. (1.00% balance transfer fee)

    purchase rate

    20.74% p.a.

    annual fee

    $450

    Go to site

    More info

    • Receive 100,000 bonus Qantas Points (T&Cs apply)
    • Earn 1.5 Qantas Points per $1 spent on eligible purchases
    • Complimentary domestic and international travel insurance
    • Balance transfer rate: 0% p.a. for 12 months and then 20.74% p.a. (1.00% balance transfer fee)
    • Annual fee: $450
    • Purchase rate: 20.74% p.a.
    • Interest free days: 44
    • Interest rate on cash withdrawals:
    • Fee for cash withdrawals:
    • Rewards description: Points are automatically credited to the Qantas Frequent Flyer program.
    Overall rating

    7.3

    Based on 255 American Express credit card reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2016

    Woolworths Everyday Platinum Credit Card

    Woolworths Everyday Platinum Credit Card

    • $50 Woolworths eGift card after you make your first purchase (T&C’s Apply)
    • 10% off your 1st Woolworths shop on selected dates once a month
    • $0 annual fee for the first year (saving $49)

    balance transfer rate

    0% p.a. for 14 months and then 21.99% p.a.

    purchase rate

    19.99% p.a.

    annual fee

    $49 $0 in the first 1 year

    Go to site

    More info

    • $50 Woolworths eGift card after you make your first purchase (T&C’s Apply)
    • 10% off your 1st Woolworths shop on selected dates once a month
    • $0 annual fee for the first year (saving $49)
    • Balance transfer rate: 0% p.a. for 14 months and then 21.99% p.a.
    • Annual fee: $49 $0 in the first 1 year
    • Purchase rate: 19.99% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 21.99% p.a.
    • Fee for cash withdrawals: 3%, minimum $5
    • Rewards description: Woolworths Money Shopping Card sent every 4 months if enough points have been accrued.
    Overall rating

    5.8

    Based on 82 Woolworths credit card reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2016

    28 Degrees Platinum Mastercard

    28 Degrees Platinum Mastercard

    • Award winning credit card
    • $0 overseas fees on purchases
    • 24/7 Worldwide Concierge Service

    balance transfer rate

    4.99% p.a. for 6 months and then 21.99% p.a.

    purchase rate

    21.99% p.a.

    annual fee

    $0

    Go to site

    More info

    • Award winning credit card
    • $0 overseas fees on purchases
    • 24/7 Worldwide Concierge Service
    • Balance transfer rate: 4.99% p.a. for 6 months and then 21.99% p.a.
    • Annual fee: $0
    • Purchase rate: 21.99% p.a.
    • Interest free days: 55
    • Interest rate on cash withdrawals: 21.99% p.a.
    • Fee for cash withdrawals: 3%, min $4
    • Rewards description:
    Overall rating

    7.3

    Based on 161 28 Degrees credit card reviews

    Need more information?
    Go to site

    More info

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