I like the credit card from Coles Financial Services because I take advantage of the rewards program which provides considerably more than the $99 annual fee. Because I pay the balance each month, I do not attract interest so the financial rewards are an attractive bonus.
1) When I first applied for this card it was a no yearly fee card. When it was passed on to Citibank I now have to pay $99 per year. Not so good. 2) I arranged for a monthly direct debit from my bank account to pay the full balance each month. Last month my expected expenses were quite high so I paid $3500 into the credit card account at the beginning of the month so that there would be no chance of being overdrawn. Citibank still took the full end of month balance, $6000+ out of my bank account. Not the balance less $3500. But my bank did not have enough funds to cover that withdrawal. What a mess. When I rang to complain they said "Well, that's what we do." They did offer to refund the $3500. Not so happy!
After being with them since the late seventies I reported some transactions that weren't mine yet I got no reply. I just kept getting billed for them and getting follow up letters when I didn't pay the full amount and the card was stopped. They've made at least $100,000 out of me yet act like this over somebody doing 2500 of fraudulent transactions.
I made one of the biggest mistakes in getting a Coles credit card. They are the worst ever service I have ever used. Their verification team can torture you anytime whenever they want. First they will approve your application and send you a message that you will receive a credit card soon. This will be marked in your credit history file now. And they start exploiting this point. After your application is approved their verification team will call you daily and ask for very niche and personal documents and they even want access to your job's manager and HR dept as well. And as a threat they say "This will impact your credit history if you don't do it now". Once you get the credit card you activate it but they then block it for further verifcations. And you have to call them time and time again to get it reactivated. Every time you call a new person it's a new story and another 24 hours. Someone who is concerned and doesn't want to mess his credit file history should never opt this service.
I love the fact that there is no annual fee. Also the fact that it is linked to the Flybuys account so you can accumulate faster. I also love the look of the card as well, great colour choice. The only downside would be the interest charged, but with all credit cards if you don't pay on time you will be charged a hefty interest fee.
Low rate credit card but very low on customer service and not transparent. For more than two years now, still not able to register online, can’t see any statement or any transaction. They’ll only send me a notice when my account is overdue, the thing is life is so busy I can’t have a track of what’s going on in that account. I even stopped using it for a long time. Called them many times and every time nobody can help me just to register my account online, so I can have access and be able to see what’s going on in my account. Will be closing that card very soon, been thinking about it for a long time but keep forgetting to deal with it. And won’t be using them again anymore. I don’t recommend Coles Credit Card at all, better you guys look for somewhere else where you’re able to see your transaction online and where there’s transparency.
Its ok. I get double flybys reward points when I use it which I can use when shopping. The card is of bad quality. Doesn't scan contactless most of the time.
Through years I have used many credit cards but I would never ever use it again I wouldn't recommend it to anyone I know as they are not transparent and dishonest.
Given their annual fees, most credit card point schemes are worthless to people on normal incomes who can't siphon huge amounts of spending through their credit card. However, if you are disciplined about paying the balance of your card every month, the Coles No Annual Fee Mastercard will actually give you some benefits. The amount of flybuys you receive works out to 0.5% cashback, which you can then spend on (e.g.) groceries at Coles.
As advertised. A reliable no-fee card that has served me well for many years now. Good online portal and great customer service.
I like the rewards side of this card, because the amount I can redeem for throughout the year offsets the annual fee. The one thing I do dislike about this card is that they removed the option to pay it off over the counter. Having said that, one end of month I didn't transfer the money in time and got a $30 late fee, which was waived after calling them.
It's cheap. Interest rates are not a factor because I settle before interest becomes due. Fly buys gives me $10 every few weeks. Helps stretch the budget and while I'm not that far ahead after annual fee, I am ahead.
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