I like Coles MasterCard because no annual fee. Coles car insurance is cheap. But Coles car insurance taking too long for my claim to process. Its been almost 3 weeks since my car involved in a car accident but they are still waiting for a quote from the smash repair. I am not happy with Coles Car Insurance at all. And won’t recommend Coles car insurance.
I had the worst experience with Coles financial services, awful company to deal with. I applied for two credit cards and did not get the points I was supposed to get. I escalated to manager and she showed no intention to help, now i am going to the financial ombudsman. Stay away from them, won't recommend them to anyone!
Coles credit card is easy to get rewards from and is competitive. Switched to Coles because there's no annual fee and we use it frequently considering the stores my partner and I use the card at. I don't need to go out of my way if I need to conduct anything in person as Coles stores are readily available and accessible. The accompanying mobile app is very easy to use and trustworthy. I have recommended this credit card to family members and friends as I have had no problems with this service.
The customer service is the worst I have ever experienced. No customer help. all money hungry. Fraudulent transactions reported and no help whatsoever. Then extra charges appeared when wanting to close card No compassion in wanting to help customers.
I like the credit card from Coles Financial Services because I take advantage of the rewards program which provides considerably more than the $99 annual fee. Because I pay the balance each month, I do not attract interest so the financial rewards are an attractive bonus.
1) When I first applied for this card it was a no yearly fee card. When it was passed on to Citibank I now have to pay $99 per year. Not so good. 2) I arranged for a monthly direct debit from my bank account to pay the full balance each month. Last month my expected expenses were quite high so I paid $3500 into the credit card account at the beginning of the month so that there would be no chance of being overdrawn. Citibank still took the full end of month balance, $6000+ out of my bank account. Not the balance less $3500. But my bank did not have enough funds to cover that withdrawal. What a mess. When I rang to complain they said "Well, that's what we do." They did offer to refund the $3500. Not so happy!
After being with them since the late seventies I reported some transactions that weren't mine yet I got no reply. I just kept getting billed for them and getting follow up letters when I didn't pay the full amount and the card was stopped. They've made at least $100,000 out of me yet act like this over somebody doing 2500 of fraudulent transactions.
I made one of the biggest mistakes in getting a Coles credit card. They are the worst ever service I have ever used. Their verification team can torture you anytime whenever they want. First they will approve your application and send you a message that you will receive a credit card soon. This will be marked in your credit history file now. And they start exploiting this point. After your application is approved their verification team will call you daily and ask for very niche and personal documents and they even want access to your job's manager and HR dept as well. And as a threat they say "This will impact your credit history if you don't do it now". Once you get the credit card you activate it but they then block it for further verifcations. And you have to call them time and time again to get it reactivated. Every time you call a new person it's a new story and another 24 hours. Someone who is concerned and doesn't want to mess his credit file history should never opt this service.
I love the fact that there is no annual fee. Also the fact that it is linked to the Flybuys account so you can accumulate faster. I also love the look of the card as well, great colour choice. The only downside would be the interest charged, but with all credit cards if you don't pay on time you will be charged a hefty interest fee.
Low rate credit card but very low on customer service and not transparent. For more than two years now, still not able to register online, can’t see any statement or any transaction. They’ll only send me a notice when my account is overdue, the thing is life is so busy I can’t have a track of what’s going on in that account. I even stopped using it for a long time. Called them many times and every time nobody can help me just to register my account online, so I can have access and be able to see what’s going on in my account. Will be closing that card very soon, been thinking about it for a long time but keep forgetting to deal with it. And won’t be using them again anymore. I don’t recommend Coles Credit Card at all, better you guys look for somewhere else where you’re able to see your transaction online and where there’s transparency.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.