Homestar reviews

Homestar
Homestar overall rating

(as rated by the Mozo community)

3.5 / 10

based on 2 reviews

 

Price

Features

Customer service

Convenience

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Homestar

Homestar home loan review

Overall rating   6 / 10

Competitive loans, process too long, good staff

I switched from ING to Homestar in 2012. I've topped up home loans, then sold my house and re-applied for a new loan with Homestar in that time. The front line staff are really very good: personable, one-on-one service and you're dealing with...

Full review

I switched from ING to Homestar in 2012. I've topped up home loans, then sold my house and re-applied for a new loan with Homestar in that time. The front line staff are really very good: personable, one-on-one service and you're dealing with people not 'the machine'. This side of their business is an asset. However, their processes have taken several weeks at times – one re-finance was seven weeks from start to finish –and this obviously plays against them. My last application was a little speedier but the process for submitting paperwork was very sketchy and I often needed to send it 2 or 3 times. However: the bottom line is their pricing when it comes to interest rates is pretty competitive: we have a low fixed rate, and a variable split (which is good right now) that we can fix if need be.

    Price   6 / 10

    Features   5 / 10

    Customer service   4 / 10

    Convenience   4 / 10

    Trust   8 / 10

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Jonathan (VIC), reviewed over 2 years ago

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