We have banked with the Hume Bank for more than 30 years, have paid off 2 houses and a couple of credit cards with them! Very happy and I do regularly have a look at the competition.
I like this bank because it isn't one of the big banks and they treat you like an individual, not a number
Hume Building Society, an absolutely amazing place to deal with. Can actually call and speak with a person! Fantastic customer service, no charge for a having a credit card with them either, I wish I had found them years ago, traditional banks need a real good shake up! I haven't found any cons, just read all the stuff that comes with your cards! Obviously penalties as with all banks apply if you don't pay on time. I have two credit cards with them, Visa gold and Visa loyalty.
They are helpful. Give great service and I can ring any time to get service.
I like Hume because it's local, the staff are always pleasant and nothing is ever too much trouble. I would never go back to a main stream bank.
Hume offers me a product tailored to my own needs, including a full explanation.
Customer service is always very good. Pretty much have the best interest rates around and have no annual fees. Only gripe would be that I have looked into upgrading to a rewards based card but Hume makes the process more difficult than I expected- I don't want it that much.
In addition to excellent rates and a cash rewards program, should you have a problem or just an enquiry, either at a conventiently located branch or per phone, you will deal directly with personal who treat you as a person and not just an account number.
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**Saving based on the average difference in fees and charges over 3 years between the most competitive product Mozo can refer a consumer to and the average credit card product input by 6,863 consumers (average balance of $4,262 or balance transfer balance of $5,818, interest rate of 19.6% and annual fee of $36.50) who used the Mozo Credit Card Health Check tool between 1 January 2012 to July 2012.
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