My payment was due on the 14/02/21 and I did made the payment early on the 12/02/21 but they didn't take the money out of my account. Their statement says it's still pending and on the 17/02/21 they send a dishonoured fee of $15.00 to me stated that I dshonoured the payment. While I was with skye mastercard, everything runs well and good. Now humm90 took over it's a nightmare, no good customer service on the phone, giving dishonour fee for no reason, accumalating of dishonour fees for no good reasons and so on. Please people, don't use this bank. They are stealing money, even though you made payment before the due date, they won't take the money out of your account until the due date passed and then they say you dishonoured the payment and that's when they will charge you the dishonoured fee. They are Thieves.
Disgusting service can't get intouch,put on hold 2 days high volume oF calls,unhappy customers I would say!! All I want to do is cancel as they have already made me pay $102.86 fees for card not used and thought was cancelled, but oh no still charging me for card.
Applied for card. Received message that application was accepted and I had to enter pin to approve. Entered pin and received Humm90 system error message. For the next 4 weeks I contacted Humm90 help desk 3-4 times a week. Over 10 hours spent on the phone. I received conflicting information, wrong information and had to explain what happened multiple times. Finally received call yesterday to say they had discontinued the product and could not help me. Their customer service is appalling - I will never use again.
This card is extremely unaffordable. It is not well explained by the customer service staff and the repayments after the interest free period have sent me into hardship. They have refused to waive interest during this period. Do not get one.
Be careful they will demand money off you even when you’ve paid your whole account and closed your account. Hassle a lot, not very helpful, lack in knowledge. Don’t recommend and would never use again, ever ever ever ever.
It's a scam. I saw there offer of $49 annual fee for first year and $300 cash back. So, I signed up with them last week and now they have charged me $99 annual fee instead of $49. When I called them to get it corrected, they said your application did not come through the right link, so the promotion does not apply. The cashback also does not apply. The worst part is that the promotion is still being advertised, so they have the opportunity to correct themselves. Extremely poor customer service. Stay away!
Absolutely disgusting with how they treat their customers! I now have apparently two credit cards with them, which was news to me as i only ever signed up for one, I only signed documents for one, I have only repaid one, however on my credit file, there are two! I repaid the credit in full roughly 1.5 months ago and immediately requested the account to be closed, I had already cut up the card so it was the next logical step. From what I can see so far, the account is still open! How is it, the company can open accounts against your name straight away but have such a hard time closing them again? This is despite me talking to I think a call centre, sounded more like a childcare centre, and paying all future interest for the following month, just to be sure it would be closed and not held up for any reason. How is the Australian Gov allowing such companies to continue doing business like this? I'm in the middle of trying to get a mortgage for a home and now I look like a liar to the lender, all because a 'professional' company is conducting itself an awful lot like a financial predator. Definitely would not recommend this company or its products to anyone in any position.
If you find this site before you sign up for a Skye Mastercard, I hope it saves you some pain. All of the reviews that are negative have been written by real people. I am a mum in Queensland, Australia and have been given the absolute run around by these turkeys. I have paid out the account and just want it closed. The same thing is happening to me that happens to everyone else. It is like a casino - impossible to escape from. They now say I have a bogus charge of $26.64 owing but have not provided any documentation or justification as to why they won't allow me to close the account and what this extra charge is for. If I knew what I know now, I would never have signed up for the Skye Mastercard.
I never write negative reviews on anything but I have never in my life experienced customer service like that of Skye. It may seem like a good idea but you will regret it for so many reasons. Go with a reputable brand and a reputable card. I don’t even know where to start. All I’ll say is they currently now owe me $2500 and I have been chasing for weeks and there is no refund in sight. Such a scam. Avoid.
At application process they had my last name incorrectly spelt. I filled in a letter they asked for me to fill in to update my surname and they still didn't update my name or send out a correct card stating my actual correct surname. I was on the same annual income as the beginning of my initial application (I lowered my credit limit) and I asked for an increase some time later as I needed help for lawyer fees to settle my divorce and Skye wouldn't allow an increase, despite regular and ongoing repayments and having the same annual income. The staff would take up to even a week to respond and lack of customer service. At no point was I ever satisfied with customer service.
I am (or was) a customer of "Flexigroup" aka Skye Mastercards. Their customer service is terrible. I have rang for two weeks now to try have my credit card account closed after being payed, each time led on a goose chase. They reported a late payment on my spotless credit file due to a misunderstanding and refuse to remove it, so i am forced to take legal action. Stay away!
Easy to sign up and approval straight away. App is fantastic. Easy to use and can do everything through the app without having to speak to anyone. Good price but convenience +++
Application process was easy as 1 2 3! All online and actual approval response within minutes. No foreign overseas fees either when travelling.
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