Look, I knew what I was getting into regarding rates and repayments. However, what I didn’t realise is how bad it was on the following: - no transparency at all. Online banking auto selected but they never actually set me up. I have rung a few times and none of the staff actually address this. - no actual care for your situation. This shocked me. Their focus is on sell the product, let it run, send it to collections as quickly as possible. There is no middle ground. - lied at application point. They are a rate switcher. They discussed on the telephone with me my request. 4 year loan, rate of 9.55%. Application approved, four years later find out it is a 5 year loan at 18.95% That ok, my fault. Should have checked right? Except when you apply they sign you up and give you online aces to an application portal, you set up your profile, your password, complete your app… real smooth and easy. Then you are approved, you log in and accept and at that point, you have no access to online banking because the sign in you had was for your app only. They don really explain or clarify this. So I kept ringing with the wrong access number. Be very wary.
I have my home loan with Pepper, and they were fantastic when I was in a crisis some years ago. I have a personal loan with them, which is always paid on time. I have an excellent credit score. I applied for a small loan for a car yesterday and it was rejected. No phone call, no personal contact. I phoned the office who told me. I will receive an email within 3 business days. I was not able to speak to anyone. I asked to speak to a manager but they wouldn't put me through. Customer service was terrible.
Absolutely no customer consideration. My income has been severely impacted as a result of the bushfires in January then Covid-19 for the rest of the year. This doesn’t seem to register with Pepper. They seem to think money can be plucked out of thin air. Disgusted with their lack of compassion for people’s circumstances. Would never deal with or recommend this company - they are the worst.
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Terms from 2 to 7 years. Representative example: a 5 year $30,000 loan at 5.95% would cost $34,757.21 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.45% would cost $34,590.57 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 5.45% would cost $34,340.57 including fees.
Terms from 1 to 5 years. Representative example: a 5 year $30,000 loan at 5.35% would cost $34,832.61 including fees.
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 6.39% would cost $35,126.40 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may inﬂuence the cost of the loan.
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