I am impressed with the fraud/security that Westpac have over their customers. I am just a simple bank account customer yet when I was robbed on a visit to the city roughly 2yrs ago the offenders used my debit cards making tap and go purchases and after speaking to one of the customer support team members who put me thru to a "Fraud Team Member" all the necessary steps were put in place to prevent anymore unauthorised purchases being made and also a refund for those fraudulent transactions was deposited back into my account within 7-10days making this all less stressful and turned my scary story of being robbed whilst in the city to a tale of survival and courage with the support of a big bank !! So thankyou Westpac.
More Westpac bank account customer reviewsThese people are merciless. They have no care of concern for their customers. They also have no interest in helping or negotiating with you if you have less than a 1 million dollar loan with them. With a mortgage of $475K, I was told that I was an "easy loss" for the bank.
More Westpac home loan customer reviewsI find it hard to say anything good about westpacs customer ethics especially the refund policy contradicts itself by the way they handled cyber fraud attack on my account loosing at least 30.000 over a few months when I brought it to their attention they claim to refund all of it on the website bit different when it happens they refused to look at it professionally trued to blame me for allowing such things belittled me to the point I didn't want to continue with. My dispute they had alot more to do with it than I'll ever find out I asurethst much disgusted completely and still no rectification on my account just gotta sit around bieng poor and homeless thanks Westpac booooo
More Westpac savings account customer reviewsThe tax office gave us the largest taxi bill of our lives when we’re not even rich and I cried for about a week before having to sort out 2 personal loans to pay for it. Westpac were so lovely in helping us work out the best method. This was so upsetting so they helped us work it All out.
More Westpac personal loan customer reviewsGreat customer service. App is really easy to use. Would recommend.
More Westpac credit card customer reviewsWestpac Bank Of Melbourne was combative and dismissive of my claim for earthquake damage to my property and I feel they knocked back claims to make the policy holder go to the Ombudsman and so delay payment -very cynical and underhanded treatment of the Insured after 10 yrs holding that policy and other house policies with them for twenty five years -they are not trustworthy
More Westpac home insurance customer reviewsAn absolute rip-off stay away at all costs
More Westpac share account customer reviewsGood in-person service, and quite a few options.
More Westpac term deposit customer reviewsI have been with this company my whole driving life, they have never let me down.
More Westpac car insurance customer reviewsI am a disabled pensioner. I applied for a car loan to downsize my car and to get better fuel economy. I applied for a fixed car loan and to put the car against the loan with no bad credit history. Westpac advertise they help people on a disability pension. I had a Westpac assistant Michael help do the application, the application came back and stated conditionally approved, Michael then gave myself a card stating "congrats on your up and coming new car" later that day I was asked by Westpac what my second income was? I was confused as I did not declare a second income. Westpac then rejected my application and would not help me with the loan. The loan repayment was $153 a fortnight over 7 years which was more than easy to repay, but Westpac stated I could not afford it. Westpac did not ask me about my budget or asked what I paid each fortnight. I was made out as a practical joke to Westpac. I am insulted and offended by the actions of Westpac.
More Westpac car loan customer reviewsEasy website quoting and policy access, competitive pricing.