Over a period of almost 20 years I have found myself having to deal with Westpac on several occasions through circumstance rather than by choice in relation to home loans/mortgages. I have never experienced worse customer service with any organisation. It is virtually impossible to connect with anyone either in a branch, online or on the phone who is genuinely able to help with your enquiry or who is willing or able to follow up on a query or complaint even if you do wait for hours on the phone only to then have your call drop out or return you back into the queue. Westpac customer service is not poor it is non existent & negligent in regard to its customers.
Waited one hour to see someone who then said they can't help me and to call telephone banking. Telephone banking keeps telling me to call some other hotline. It seems they are very good and waisting your time and sending you in circles.
Westpac are reliable and I have faith that my money is safe with them, but they offer no rewards and their interest rates are ridiculously low (like all other mainstream banks). Their customer service however is excellent and has helped me with various problems quickly and efficiently.
I am a disabled pensioner. I applied for a car loan to downsize my car and to get better fuel economy. I applied for a fixed car loan and to put the car against the loan with no bad credit history. Westpac advertise they help people on a disability pension. I had a Westpac assistant Michael help do the application, the application came back and stated conditionally approved, Michael then gave myself a card stating "congrats on your up and coming new car" later that day I was asked by Westpac what my second income was? I was confused as I did not declare a second income. Westpac then rejected my application and would not help me with the loan. The loan repayment was $153 a fortnight over 7 years which was more than easy to repay, but Westpac stated I could not afford it. Westpac did not ask me about my budget or asked what I paid each fortnight. I was made out as a practical joke to Westpac. I am insulted and offended by the actions of Westpac.
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