Westpac reviews

They were the only bank willing to loan us money 16 years ago.

Price   6 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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I have been a customer for many years and have only had a problem once.

Price   9 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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If I need to ring I get an Australian call centre and usually don't have to wait long.

Price   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

Less

When their system works normally it's fine, but woe betide if they get it wrong or make a mistake. They are so robotic and impersonal when it comes to dealing with issues. They can't even check our conversation history to see what I actually asked for, which by the way, wasn't a credit card limit reduction which unfortunately will now affect my travel ability.

Price   8 / 10

Features   3 / 10

Customer service   2 / 10

Convenience   5 / 10

Trust   1 / 10

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I have had two personal loans with Westpac and am extremely satisfied with the product and service given. On the odd occasion that I have needed a short extension on the due payment date this bank has been very understanding and happy too oblige to my request within a reasonable timeframe. I would strongly recommend this bank to anyone who is in a financial position to obtain a loan. The staff are courteous and professional, a pleasure to deal with.

Price   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Fast and understanding.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   10 / 10

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Excellent.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The staff can answer your questions.

Price   10 / 10

Features   9 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   6 / 10

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The best car insurance around.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Easy website quoting and policy access, competitive pricing.

Price   8 / 10

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Westpac are very helpful and have been in my life since the school days.

Price   8 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   7 / 10

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