We experienced flooding whilst in Europe in December which caused our train journey from London to Glasgow to be abandoned in Preston. We had to then get local accomodation and a hire car to complete our trip to Glasgow. Zoom denied our claim because a single bus was provided in Preston to continue the journey. When we arrived in Preston there were over 1000 people ahead of us in the bus queue and we were advised to make other travel arrangements by Preston Station staff. Despite this the claim was denied. I couldnt recommend you avoid Zoom Insurance more strongly. Its doesn't have any value.
We were booked on a cruise and 3 days before we were due to leave my husband got sick and ended up in hospital. I rang the insurance company and they asked for confirmation from our doctor and as soon as I have sent them my doctors certificate they immediately issued us a cheque for all the amount we had paid.
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