8.7/10

Based on 442 Community First Bank product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.

Community First Bank bank accounts

Community First Bank is the largest community based credit union operating throughout the Sydney and Central Coast region, and the 23rd largest in Australia based on total assets. With over 70,000 members, Community First aims to continue to be an integral part of the communities in which its members live and work, and offers a wide range of financial services, including award winning savings and loans and credit cards. Membership is open to the community at large.

Community First Bank offers the following bank accounts

Rates and fees verified as correct at 31 May 2024. Other information correct at the time of writing. Advertiser disclosure.
Product Account fee Payment options Interest rate
Access

$0.00

Apple Pay, Google Wallet, PayID, Samsung Pay

0% p.a.

Everyday Account

$6.00

Apple Pay, Google Wallet, PayID, Samsung Pay

0% p.a.

Pink Everyday Account

$6.00

Apple Pay, Google Wallet, PayID, Samsung Pay

0% p.a.

Student Starter

$0.00

Apple Pay, Google Wallet, PayID, Samsung Pay

0% p.a.

How are Community First Bank bank accounts rated?

Mozo users have rated Community First Bank bank accounts on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of bank-accounts
Community First Bank bank accounts customer reviews
Overall
7.8/10
Price
7.0/10
Features
6.9/10
Customer service
8.4/10
Convenience
7.3/10
Trust
8.3/10
Based on 25 Community First Bank product reviews as rated by the Mozo customers. More about the Mozo Customer Ratings.
Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.

Recent Community First Bank bank account reviews

Community First Bank Everyday Account
Overall 10/10
Best of the best

When I was scammed overseas they helped me out fantastically and recovered all my money. As well their online banking is superb - pay bills, transfers, overdraft facility at minimal rates and their customer service is excellent

Read full review

When I was scammed overseas they helped me out fantastically and recovered all my money. As well their online banking is superb - pay bills, transfers, overdraft facility at minimal rates and their customer service is excellent

Price
10/10
Features
10/10
Customer service
10/10
Convenience
10/10
Trust
10/10
Less
Bruce, New South Wales, reviewed almost 2 years ago
Community First Bank Bank Account
Overall 1/10
Banking code of practice for disabled people?

They do not have an account for people who are on a disability pension, strange for a "Community" Bank. They have been charging me $1.50 each time my card is declined. They charge me for every withdrawal plus a card fee. They take about $20 a month off me and refuse to listen when I ask them to explain to me in simple terms how to avoid so many fees. They ask me questions I cannot answer and don't seem to believe my autism affects my comprehension and language skills. They just care about how much money they can take from me and others like me. I have autism so am not good with money but they tell me I have to learn to bank smarter to avoid fees. They do not make allowances for people like me who need an advocate to help them. They treat me like I am trying to do something illegal when I ask can they move me to an account with less fees. I have told them that my family have been with this credit union since it was Mackellar County Council Employees Credit Union, then Manly Warringah Credit Union, then Northern Beaches credit union and now the money hungry uncaring Community First have taken over and just want to make money and introduce fees that were never there and tell me that I signed up for these fees and conditions. I never did but they keep changing their fee structure so I probably didn't understand. I need an advocate to help me change Banks.

Read full review

They do not have an account for people who are on a disability pension, strange for a "Community" Bank. They have been charging me $1.50 each time my card is declined. They charge me for every withdrawal plus a card fee. They take about $20 a month off me and refuse to listen when I ask them to explain to me in simple terms how to avoid so many fees. They ask me questions I cannot answer and don't seem to believe my autism affects my comprehension and language skills. They just care about how much money they can take from me and others like me. I have autism so am not good with money but they tell me I have to learn to bank smarter to avoid fees. They do not make allowances for people like me who need an advocate to help them. They treat me like I am trying to do something illegal when I ask can they move me to an account with less fees. I have told them that my family have been with this credit union since it was Mackellar County Council Employees Credit Union, then Manly Warringah Credit Union, then Northern Beaches credit union and now the money hungry uncaring Community First have taken over and just want to make money and introduce fees that were never there and tell me that I signed up for these fees and conditions. I never did but they keep changing their fee structure so I probably didn't understand. I need an advocate to help me change Banks.

Price
1/10
Features
1/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Allison, New South Wales, reviewed over 3 years ago
Community First Bank Bank Account
Overall 8/10
Good service and benefits from a growing FI.

Good, customer-oriented service both in physical branches and online. Any requests for assistance are met quickly and efficiently. Very customer friendly online system. Staff are located within Australia. Interest rates paid on deposits are comparable to other FI's. Branch locations could be more numerous, but this seems to be the trend with all FI's.

Read full review

Good, customer-oriented service both in physical branches and online. Any requests for assistance are met quickly and efficiently. Very customer friendly online system. Staff are located within Australia. Interest rates paid on deposits are comparable to other FI's. Branch locations could be more numerous, but this seems to be the trend with all FI's.

Price
9/10
Features
8/10
Customer service
9/10
Convenience
9/10
Trust
9/10
Less
Marcus, New South Wales, reviewed over 3 years ago
Community First Bank Access
Overall 9/10
Easygoing bank.

Good bank with friendly staff, have always sorted out my issues whenever they have occurred. Great interest rate on savings account.

Read full review

Good bank with friendly staff, have always sorted out my issues whenever they have occurred. Great interest rate on savings account.

Price
9/10
Features
8/10
Customer service
7/10
Convenience
9/10
Trust
8/10
Less
Samantha, New South Wales, reviewed over 4 years ago
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Mozo recommends that ratings are only one factor to be taken into account when deciding whether to take up any financial product offer.
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